CHERRY HILL, N.J., April 29, 2016 /PRNewswire/ -- TD Bank,
America's Most Convenient Bank®, received the
highest ranking in Florida for
overall customer satisfaction in Retail Banking, according to the
2016 J.D. Power U.S. Retail Ranking Study SM.
This honor reflects TD's laser focus on delivering a legendary
customer experience over the channels today's customers prefer. TD
prides itself on offering friendly, expert guidance in all of its
stores along with live customer support over online and digital
channels 24 hours a day and 365 days a year.
TD Bank achieved a retail customer satisfaction score of 837 in
Florida from J.D. Power, 13 points
ahead of its closest competitor. This represents an increase of
seven points over last year, when the bank placed second. TD Bank
also ranked highest in customer satisfaction in 2013.
"We are committed to creating a great banking experience for our
customers," said Ernie Diaz, TD Bank's Regional President of
Florida. "This award demonstrates
that we are doing the right thing for our customers. It also
reflects our employees' passion for helping people achieve their
financial goals and empowering businesses to grow."
The J.D. Power study ranks 11 big banks on categories that
include product offerings, facility, account information, fees and
problem resolution, and channel activities. According to J.D.
Power, TD Bank also attained high scores in facility and channel
activities. Its score in Florida
was the highest ever awarded in any TD region.
"At TD, we place our customers at the center of everything we
do," said Michael Rhodes, Head of
Consumer Bank, TD Bank. "Our goal is to provide legendary
experiences to our customers at every touchpoint: in-person, over
the phone and through our digital channels. We're extremely proud
of our team in Florida for
delivering on that promise."
About TD Bank, America's Most Convenient Bank
TD Bank,
America's Most Convenient Bank, is one of the 10 largest banks in
the U.S., providing more than 8 million customers with a full range
of retail, small business and commercial banking products and
services at approximately 1,300 convenient locations throughout the
Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its
subsidiaries offer customized private banking and wealth management
services through TD Wealth®, and vehicle financing and dealer
commercial services through TD Auto Finance. TD Bank is
headquartered in Cherry Hill, N.J.
To learn more, visit www.tdbank.com. Find TD Bank on Facebook
at www.facebook.com/TDBank and on Twitter at
www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank
Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services
company in North America. The
Toronto-Dominion Bank trades on the New
York and Toronto stock
exchanges under the ticker symbol "TD". To learn more, visit
www.td.com.
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SOURCE TD Bank