ARMONK, N.Y. and SAN FRANCISCO, Jan. 19,
2018 /PRNewswire/ -- IBM (NYSE: IBM) and Salesforce
(NYSE: CRM), the global leader in CRM, today announced an expansion
of their strategic partnership, bringing together IBM Cloud and
Watson services with Salesforce
Quip and Salesforce Service Cloud Einstein to enable companies to
connect with their customers and collaborate more effectively with
deeper insights.
With this expansion, Salesforce has named IBM a preferred cloud
services provider and IBM has named Salesforce its preferred
customer engagement platform for sales and service.
"Naming IBM as a Salesforce preferred cloud services provider
demonstrates the power of the IBM Cloud to help companies
fundamentally change the way they do business," said Ginni Rometty, chairman, president and CEO, IBM.
"This expanded partnership builds on the combined power of
Watson and Einstein to help
enterprises make smarter business decisions."
"The success of our customers drives everything we do at
Salesforce, including our strategic partnership with IBM," said
Marc Benioff, chairman and CEO,
Salesforce. "The combination of IBM Cloud and Watson services with Salesforce Einstein and
Quip will deliver even more innovation to empower companies to
connect with their customers in a whole new way, leveraging the
power of the cloud and AI."
As a part of this extended strategic partnership, IBM will build
newIBM WatsonQuip Live Apps, bringing the power of Watson and Quip together. These interactive
custom-built applications will be embedded directly into any Quip
document to increase the effectiveness of sales teams across the
lifecycle of an opportunity. With Quip's document creation and
editing platform, customers are able to bring relevant content, for
any project, into a centralized document, removing the need to
toggle between multiple windows and apps to get work done.
Building on the first IBM and Service Cloud integration, the
companies will bring together the power of IBM Watson and Service
Cloud Einstein to deliver new AI-driven recommendations for next
best actions. Now, with AI driven predictive analytics, companies
will be able to create personalized, customer-triggered
interactions based on the latest call or messaging chat they had,
to help build stronger connections with their customers.
Today's news strengthens the partnership previously announced by
IBM and Salesforce to deliver joint solutions that leverage the
power of AI and enable companies to make smarter decisions, faster
than ever before. With more than 4,000 joint customers, the
partnership has already helped companies, such as Autodesk,
implement new Watson solutions to
connect more deeply with their customers.
"There is a perfect marriage between Salesforce and IBM," said
Rachael Cotton, senior manager,
machine assisted service engagement, Autodesk. "Salesforce is where
many companies like Autodesk house enormous amounts of customer
data, most of which goes untapped. Combining the AI power of
Watson and IBM Cloud with insights
from Salesforce has helped Autodesk better understand its customers
and ultimately create a transformed customer experience."
Additional Information
- Learn more about the new, expanded strategic partnership
between IBM and Salesforce here:
https://www.salesforce.com/campaign/ibm/
- Learn more about how to surface data from IBM Watson Discovery
in Salesforce with Salesforce Trailhead here:
https://trailhead.salesforce.com/en/projects/surface-data-from-ibm-watson-discovery-in-salesforce
Connect with IBM and Salesforce
- Like Salesforce on Facebook at
http://facebook.com/salesforce
- Follow @salesforcenews, @salesforce, @IBM, @IBMWatson,
@IBMcloud
About IBM Cloud
With $17B in annual cloud revenue,
IBM is the global leader in enterprise cloud with a platform
designed to meet the evolving needs of business and society. Moving
past productivity and cost improvements, the IBM Cloud is tuned for
the AI and data demands that are driving true differentiation in
today's enterprise. IBM's private, public and hybrid offerings
provide the global scale businesses need to support innovation
across industries, while its nearly 60 Cloud Data Centers across 19
countries help clients meet their expanding data locality
requirements.
For more information on IBM Cloud, visit: ibm.com/cloud
About Salesforce
Salesforce, the global CRM leader, empowers companies to connect
with their customers in a whole new way. For more information about
Salesforce (NYSE: CRM), visit:
http://www.salesforce.com.
This press release contains forward-looking statements about
potential future offerings and features. The achievement or success
of the matters covered by such forward-looking statements involves
risks, uncertainties and assumptions. These risks and uncertainties
include, among other things, the company's ability to continue to
release, gain customer acceptance of and provide support for new
and improved versions of the company's services and the company's
ability to realize benefits from strategic partnerships. If any
such risks or uncertainties materialize or if any of the
assumptions prove incorrect, the company's results could differ
materially from the results expressed or implied by the
forward-looking statements we make. Further information on these
and other factors that could affect the company's financial results
is included in the reports on Forms 10-K, 10-Q and 8-K and in other
filings we make with the Securities and Exchange Commission. Any
unreleased services or features referenced in this or other press
releases or public statements are not currently available and may
not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
- Expected availability and pricing in the second half of
2018.
Media Relations:
Katie Duffy
Salesforce
kduffy@salesforce.com
Faye Abloeser
IBM
abloeser@us.ibm.com
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SOURCE IBM