Santander announces investment plan in Chile for US$ 800 million by 2026 within the framework of its digital transformation process
November 23 2023 - 8:00AM
Santander announced an investment plan for US$ 800 million by 2026
that will be allocated to the transformational process that the
entity is carrying out to become a digital bank with Work/Café and
for the construction of Campus Santander. In detail, US$ 350
million will be invested in the new corporate building, through
Santander Investment, belonging to Grupo Santander; while Santander
Chile will allocate US$ 450 million to T&O initiatives and
branch renewal, among other actions.
Román Blanco, CEO and country head of Santander
Chile, said that “this is a great step, because it allows us to
continue advancing in our Chile First strategy, with the sole
objective of putting Chile and its people first. This plan
demonstrates the confidence that the Group has and the long-term
commitment that we have acquired to become the best bank for
Chile.”
The executive also detailed that “we have
focused strongly on our transformation to become a digital bank
with Work/Café. In a context where digital becomes increasingly
relevant, the need to be present with solutions and services on our
different platforms becomes absolutely transcendental. And aware of
how vital face-to-face interaction with executives is and that we
can be a space where innovative ideas emerge and develop, we are
moving forward decisively in strengthening our Work/Café, which has
come to redefine the concept of a banking branch. All the actions
we have carried out are widely recognized and have allowed us to
become, for the fourth consecutive year, the bank with the highest
customer satisfaction in the financial market.”
Indeed, during this year the entity has made
concrete progress in this transformational process. Last March it
launched Más Lucas, the first massive account on the market, with
100% digital on-boarding, which benefits clients through the
generation of interest on the money they keep in it, with a monthly
variable rate. This product - which also considers a savings
account and a physical and digital debit card - does not involve
maintenance or transaction fees, and the interest earned is not
lost, regardless of the number of transfers made.
In terms of physical presence, Santander once
again decided to go one step further in the definition of a bank
branch by creating Work/Café Expresso, transaction centers with
tellers or self-service services, service counters, card printing
machines and lockers for delivery of products. Thus, the entity
responds to another of the industry's great challenges: the service
experience in branches. In fact, these offices have an NPS of 83%,
which speaks of the high rating that customers give to the service
delivered with times of no more than 10 minutes, between waiting
and attention. In addition, these branches - which have extended
hours from 8:00 a.m. to 7:00 p.m. - have reinforced certain
measures, so that people can carry out their transactions more
safely, thus becoming a benchmark for comfort, agility and
security. Since its launch last March, Santander already has five
offices of this type distributed in the Metropolitan Region,
Valparaíso, O'Higgins and La Araucanía.
“All these initiatives that we are carrying out
and the actions that will come, supported by this investment plan,
seek to strengthen the Bank and the development of the country,”
said Román Blanco.
About Banco SantanderBanco
Santander Chile is the largest bank in the Chilean market in terms
of loans and assets. As of September 30, 2023, we had total assets
of Ch$ 72,490,744 million (U.S.$ 81,500 million), outstanding gross
loans (including interbank loans) at amortized cost of Ch$
40,139,445 million (U.S.$ 45,128 million), total deposits of Ch$
28,555,320 million (U.S.$ 32,104 million) and shareholders’ equity
of Ch$ 4,192,619 million (U.S.$ 4,714 million). The BIS capital
ratio as of September 30, 2023, was 17.1%, with a core capital
ratio of 10.7%. Banco Santander Chile is one of the companies with
the highest risk classifications in Latin America with an A2 rating
from Moody's, A- from Standard and Poor's, A+ from Japan Credit
Rating Agency, AA- from HR Ratings and A from KBRA. All ratings
have a Stable Outlook.
CONTACT INFORMATIONCristian
VicuñaChief Strategy Officer and Head of Investor RelationsBanco
Santander ChileBandera 140, Floor 20Santiago,
ChileEmail: irelations@santander.clWebsite: www.santander.cl
Banco Santander Chile (NYSE:BSAC)
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