CPI Card Group and FLEX Collaborate to Bring Instant Issuance to Credit Unions
June 12 2018 - 8:00AM
Business Wire
Integrated Instant Issuance Offering Combines
CPI Card@Once® and FLEX Credit Union Technology
CPI Card Group Inc. (Nasdaq:PMTS,
TSX:PMTS) (“CPI”), a global leader in financial and EMV® chip card
production and related services, today announced an integration
with Salt Lake City-based core processor, FLEX, to enable a
streamlined approach to instant issuance. CPI’s Card@Once solution
will be integrated with FLEX’s data processing platform, allowing
credit unions to seamlessly print and provide EMV®-enabled cards to
branch members onsite.
“Our aim has always been to empower our customers with options,
helping them navigate and adopt new technologies using our robust
set of offerings – so they manufacture their own success,” said
Sean Holcomb, COO at FLEX. “The convenience and ease-of-use of
Card@Once makes it a natural fit within the greater value we are
creating for credit unions.”
Through the collaboration, credit unions served by FLEX will be
able to leverage an end-to-end, cost-effective print solution
enabling immediate response for customers when they require new or
replacement cards. The Card@Once integration with FLEX also
eliminates the need for dual entry, creating a more frictionless
process for branch staff as they facilitate the issuance of cards
to customers.
“We’re excited to be joining with FLEX to give credit unions
served by FLEX a competitive edge – one that allows their customers
to walk out of a branch with their new card in-hand,” said Lane
Dubin, SVP and General Manager, Prepaid and Instant Issuance for
CPI. “Furthermore, the ability to print and issue EMV chip cards in
minutes is a remarkable value-add for credit union staff and
customers alike. We look forward to equipping more credit unions
with the advantages of Card@Once in the years to come.”
Glen Falls, NY-based Park Heritage Federal Credit Union and
Texas-based Wellspring Federal Credit Union – two credit unions
among the more than 240 served by FLEX in the U.S. – are already
leveraging the integrated Card@Once solution for instant issuance.
“It’s so much easier and faster than it used to be. We used to go
to five different places to make a card but now it’s just one click
and you’re done. We love it,” said Christine Fowler, member service
manager, Parks Heritage Federal Credit Union. “Members love it,
because at any other financial institution in town, you have to
wait 10 days to get a card. In comparison, our members get a new
card in five minutes.”
“Before, our card issuance process was double entry. We had to
generate the card number in the core then go out to the processor
side and set the card up manually to have a card shipped out.
Anytime a member wanted to update their address, our staff had to
update both systems. Now, we set the card up in FLEX and we are
done,” said Jesse Busby, vice president of lending, Wellspring
Federal Credit Union. “If we want to print the card, we do it with
the click of one button. Our staff, specifically, is so much
happier with this process.”
About CPI Card Group
CPI Card Group is a leading provider in payment card production
and related services, offering a single source for credit, debit
and prepaid debit cards including EMV chip, personalization,
instant issuance, fulfillment and mobile payment services. With
more than 20 years of experience in the payments market and as a
trusted partner to financial institutions, CPI’s solid reputation
of product consistency, quality and outstanding customer service
supports our position as a leader in the market. Serving our
customers from locations throughout the United States, Canada and
the United Kingdom, we have the largest network of high security
facilities in North America, each of which is certified by one or
more of the payment brands: Visa, Mastercard®, American Express,
Discover and Interac in Canada. Learn more at
www.cpicardgroup.com.
About FLEX
FLEX was founded in 1978. Since then, the company has grown to
more than 120 employees with a management team that represents some
of the most experienced professionals in the industry, having a
combined 110 years of experience and service. FLEX serves over 250
credit unions in locations across the country including Alaska,
Hawaii, and the Eastern Caribbean. The company enjoys established
relationships with all regulatory agencies, corporate credit unions
and major industry partners. In recent years, credit union industry
personnel ranked FLEX first among competing vendors for customer
satisfaction.
EMV is a registered trademark or trademark of EMVCo LLC in the
United States and other countries.
Card@Once is a registered trademark of CPI Card Group, Inc. The
Card@Once product is protected by the US Patent No.:8429075 of CPI
Card Group, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20180612005352/en/
ICR Inc. for CPI Card GroupLaura Anderson,
203-682-8267media@cpicardgroup.comorFLEX:Preston Packer,
800-262-3539Director – Sales &
Marketingpreston@flexcutech.com