Carbyne APEX enables OPCD to reduce dependence on
brick-and-mortar building infrastructure by introducing remote
NG9-1-1 call handling, improving readiness for major festivals and
natural disasters.
NEW
ORLEANS, June 24, 2022 /PRNewswire/ --
Carbyne, the leading i3 cloud-native emergency call handling
provider, has partnered with Orleans Parish Communication District
(OPCD) to bring i3 cloud-native NG911 omni-channel contact center
solutions to their emergency communications center, by introducing
anytime, anywhere 9-1-1 call handling capabilities with the launch
of Carbyne APEX. Utilizing AT&T's Emergency Services IP Network
(ESInet), Carbyne APEX provides OPCD with an ultra-reliable
solution, enabling PSAPs (Public Safety Answering Points) to
operate remotely during natural disasters, or closer to major
festivals, sporting events, and much more.
Carbyne APEX provides emergency call centers with patented live
video and images from the caller, silent instant messaging, text to
9-1-1 compatibility, real-time speech transcription, as well as
Internet of Things (IoT) data aggregation from drones, traffic
cameras, and more. Carbyne delivers on-demand device-based caller
location in addition to making available Advanced
Mobile Location (AML) and location through cell tower
triangulation.
Carbyne's infrastructure supports some of the most advanced
technologies worldwide for critical emergency response that legacy
infrastructure cannot match. Carbyne APEX is partnered with tech
giants to deliver a unique ecosystem of solutions while integrating
advanced capabilities based on artificial intelligence and natural
language processing. Carbyne APEX is a very powerful data rich
platform featuring analytics capabilities, cementing Carbyne's
position as the leading cloud-native 9-1-1 call handling provider
today.
OPCD's migration to Carbyne APEX provides anytime, anywhere call
handling resource planning allowing leadership the ability to staff
their call-takers and dispatchers efficiently through all weather
conditions, including hurricanes, without interruption.
"Here at OPCD we are laser focused and committed to ensuring we
have the best technology available to serve the residents and
visitors of New Orleans," said
OPCD Executive Director Tyrell
Morris. "With this switch over to AT&T's ESINet and
Carbyne's APEX OPCD and the people we serve can rest assured that
our systems are re-enforced and redundant so 9-1-1 service can
remain available when they need us the most. Carbyne's APEX allows
us to ensure the best location information, multi-media and
flexibility is available on every 9-1-1."
"Carbyne provides the latest NG911 cloud native technologies to
Public Safety Answering Points (PSAP) globally. The 6,500 PSAPs in
the US deserve the best technologies in order to save lives.
New Orleans is a very complex city
for emergency personnel. Urban areas with urban challenges.
Tourists who do not know the area, natural disasters, such as
hurricanes, which come to shore each year, and much more. The
people of New Orleans deserve the
most technologically advanced 911 service in the market and the
emergency personnel deserve a system that allows them to dispatch
help quickly and efficiently, while keeping responders safe.
Carbyne APEX provides it all in one platform from the cloud
including full call control powered by sophisticated data
collaboration and a suite of supporting products. We've designed
APEX to help those who are experiencing an emergency while also
providing call takers a consolidated platform which provides all
they need in one screen - the age of multiple screens is over.R
Carbyne is a one stop shop eco-system for all emergency
communication," explained Amir Elichai, CEO and co-founder of
Carbyne.
About Carbyne
Carbyne (Headquartered in New York,
NY) is a leading global provider of cloud-native
mission-critical contact center solutions. Carbyne is one of the
largest rich-data providers for emergency response centers,
delivering over 250M data points per
year all in a unified platform. Our technologies enable emergency
contact centers and select enterprises to connect with callers as
well as connected devices via highly secure communication channels
without needing to download a consumer app. With a mission to
redefine emergency collaboration and connect the dots between
people, enterprises and governments, Carbyne provides a unified
cloud native solution that provides live actionable data that can
lead to more efficient and transparent operations and ultimately
save lives. With Carbyne, every person counts. To learn more about
Carbyne, please visit www.carbyne.com.
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SOURCE Carbyne