Adobe Partners With All 50 US States to Modernize Digital Experiences for Citizens
March 11 2021 - 08:00AM
Business Wire
Adobe (Nasdaq:ADBE) today unveiled it is partnering with
government agencies in all 50 states to power their digital
modernization through Adobe Experience Cloud and Adobe Document
Cloud. The partnerships exist across individual agencies at the
state, county and city levels. Using Adobe Experience Cloud,
governments are revamping their online presence, making their
websites and apps easier to navigate, ensuring content is
personalized and updated in real-time, and creating intuitive forms
that work on any device. Governments have also adopted Adobe
Document Cloud to optimize internal document workflows and Adobe
Sign to power the entire e-signature process, reducing time spent
on tasks such as applying for benefits, and drastically reducing
paper waste.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20210311005254/en/
“The COVID-19 pandemic greatly accelerated efforts to improve
government services online, and popular consumer services now set
the bar for experience quality across the board,” said Anil
Chakravarthy, executive vice president and general manager, Digital
Experience Business and Worldwide Field Operations, Adobe. “The
public sector has unique hurdles from scalability to security, and
Adobe’s FedRAMP-authorized solutions are tailored to address them
while helping ensure ease-of-use and equitable access for
citizens.”
The adoption of Adobe tools is also helping government agencies
adhere to more sustainable business practices. For example, through
resource-free workflows, Adobe Document Cloud turns 30 billion
paper documents in the U.S. each year into digital documents. Adobe
Experience Cloud helps enterprises eliminate over 100 billion
pieces of junk mail annually through digital marketing
offerings.
Adobe is also sharing an update on its Government Rapid Response
Program, first introduced to support continuity during the pandemic
when consumers rushed online to access government services. As
vaccines ramp up, Adobe supports agencies and companies as they
work to accelerate distribution. Adobe tools can be used to
streamline enrollment tasks such as eligibility determination,
appointment scheduling and personalized reminders, while
e-signatures expedite document requests and minimize fraud. And
with a greater need to inform the public on vaccine developments
and guidance, Adobe can help teams manage and deliver content
across web, email, mobile messaging and other channels.
Partnerships with state, county and city agencies include:
- In California, Los Angeles County is home to over
10 million residents; one in three people rely on the Department of
Public Social Services (DPSS), the largest agency of its kind in
the U.S. The agency tapped Adobe Experience Cloud to revamp its
website, a digital “front door” that became crucial when
shelter-in-place orders took effect. The new experience is easier
to navigate and mobile-friendly.
- The State of Oklahoma partnered with Adobe to drive its
web modernization project. A new oklahoma.gov site, powered by
Adobe Experience Cloud, became a one-stop shop for any service—from
financial assistance to getting a fishing permit. The state is also
using Adobe Sign to support its remote workforce with automated
e-signatures and digital document processing.
- The State of Iowa, through the Iowa Economic Development
Authority (IEDA), has previously awarded over $52.2 million in
grant assistance for small businesses. With Adobe Sign, the state
quickly received applications and turned around payment
distribution. In the first four weeks of the portal going live,
roughly 20,000 transactions were completed.
- In California, the City of Sacramento relies on
digital channels to engage its half-million residents. Adobe Sign
and Adobe Experience Manager Forms provide paperless processes that
save constituents time and energy. The city tapped Adobe Campaign
to revamp its email program, a key communication channel for
COVID-19 updates and more. Through better insights and
personalization, the subscriber base has grown by 30%, with an open
rate of over 24%.
- The State of Utah enacted a teleworking initiative to
drive greater efficiency in its government. With Adobe Sign,
employees could work remotely, with less environmental impact than
that of paper workflows. During the pandemic, this minimized
disruption for residents, with over 2,500 employees quickly
transitioning to remote work and accelerating turnaround on over
5,000 documents in an initial 30-day period.
- At the federal level, Adobe Experience Cloud was used by the
U.S. Census Bureau to power the delivery, measurement and
personalization of the first online Census in 2020. This initiative
was recognized at the ATC-IAC Igniting Innovation 2020 Conference
and Awards for the “greatest magnitude of results and benefits,” as
the Bureau could save at least $55 million for every 1% increase in
digital responses.
- Adobe is working with the Center for Disease Control and
Prevention (CDC) at a pivotal point in the pandemic,
helping the agency understand what constituents are looking for on
the CDC website via Adobe Analytics and driving email
communications on vaccine guidance and prevention methods through
Adobe Campaign.
Additional Updates
- Adobe Experience Manager Forms as a Cloud Service:
Government agencies rely on Adobe Experience Manager to deliver
scalable and resilient websites that meet the needs of the public.
With the availability of Adobe Experience Manager Forms as a Cloud
Service, Adobe is helping further accelerate these digital
initiatives. When Adobe first took its creative tools from a boxed
software to the cloud, it meant faster access to new features and a
high level of security. A cloud-native application will extend the
same benefits to government forms. Agencies can deliver an engaging
digital forms experience for consumers that is highly scalable,
renders beautifully on any device, and integrates with Adobe
Sign.
- Digital Government Study: Adobe surveyed more than 1,000
U.S. consumers to better understand how the pandemic impacted
government websites and citizen preferences. The study highlights a
general desire for more information and direct communication from
government agencies, while also showing the impact of digital
experiences on consumer sentiment around favorability and
trustworthiness. To access the full study, visit here.
About Adobe
Adobe is changing the world through digital experiences. For
more information, visit www.adobe.com.
© 2021 Adobe. All rights reserved. Adobe and the Adobe logo are
either registered trademarks or trademarks of Adobe in the United
States and/or other countries. All other trademarks are the
property of their respective owners.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210311005254/en/
Public relations contact Kevin Fu Adobe 415-832-2266
kfu@adobe.com
Adobe (NASDAQ:ADBE)
Historical Stock Chart
From Feb 2024 to Mar 2024
Adobe (NASDAQ:ADBE)
Historical Stock Chart
From Mar 2023 to Mar 2024