DUBAI, UAE, Sept. 27,
2022 /PRNewswire/ -- Accedian and Cisco
today announced that they are helping Zain
Kuwait automate its
network with increased network visibility and service assurance to
deliver superior B2B customer experiences.
Zain Kuwait, the leading
digital service provider in the country, partnered with Accedian
and Cisco to enhance visibility and insight into its network. With
the integration of Accedian Skylight into Cisco's Crosswork Network
Automation platform, Zain Kuwait gains a single view of its network
and service performance at a per-customer granularity to help meet
its B2B customers' needs proactively.
This strategic relationship between Accedian and Cisco
provides Zain Kuwait with:
- Unparalleled visibility into its own
network: Powerful reporting and analytics
available in flexible dashboards enable insight from the
microsecond-level to the holistic network view, giving Zain Kuwait
end-to-end network, application, and service performance
visibility, data granularity, and the ability to better detect
performance issues.
- Service assurance "as a
service": Zain Kuwait can now provide customer-specific
dashboards and offer this additional visibility and service
assurance "as a service" to its customers.
- Improved automation:
Streamlines everyday network tasks and functions
to keep repetitive processes controlled and managed automatically
as network service availability improves, without
impacting the customer experience.
Gerhard Auer, vice
president of sales for EMEA, Accedian, said: "By
collaborating with Cisco, we're able to provide Zain Kuwait with a
best-in-class solution that improves the customer experience and
gives the company unparalleled network visibility, all through an
automated platform that helps streamline operations and launch new,
assured services more quickly and confidently. Together, we're also
helping Zain Kuwait augment their service offerings to end
customers by enabling them to provide the joint solution 'as a
service'."
Mohamed Tantawi,
managing director, telcos and service providers, META, Cisco,
said: "At Cisco, we're dedicated to helping our
customers accelerate their business outcomes with network
automation. Working with Accedian, we're enabling Zain Kuwait to
simplify network operations with increased visibility and real-time
insights, while also automating service assurance to help
future-proof their networks."
Nawaf AL-Gharabally, CTO, Zain Kuwait, said:
"Our goal has been to further strengthen our leadership
position in the market as the first destination for digital
business solutions. To do so, we were keen on leveraging our rich
partnership ecosystem to proactively act on quality of experience
issues and introduce more automation into our daily operations that
will drastically enhance our B2B customer experience and
provisioning. That requires full visibility and deep, granular
insight into the full reality of what's happening in our networks.
Since our B2B customers also require this type of granular
visibility, we have collaborated with Cisco and Accedian to meet
this need for our business customers by offering them this service
through a customer portal."
About Accedian
Accedian is a leader in performance analytics and end user
experience solutions, dedicated to providing our customers with the
ability to assure and secure their digital infrastructure, while
helping them to unlock the full productivity of their
users.
We are committed to empowering our customers with the
ability to see far and wide across their IT and network
infrastructure and a microscopic ability to dive deep and
understand the experience and security of every user, helping them
to delight and protect their own customers each and every
time.
Accedian has been delivering solutions to high profile
customers globally for over 15 years.
For more information, visit accedian.com
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in technology that
powers the Internet. Cisco inspires new possibilities by
reimagining your applications, securing your enterprise,
transforming your infrastructure, and empowering your teams for a
global and inclusive future. Discover more on The Newsroom and
follow us on Twitter at @Cisco.
Cisco and the Cisco logo are trademarks or registered
trademarks of Cisco and/or its affiliates in the U.S. and other
countries. A listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks. Third-party trademarks mentioned are
the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and
any other company.
About Zain Kuwait
Mobile Telecommunications Company "Zain" was founded in
1983 in Kuwait as the first mobile
telecommunications company in the Middle
East and Africa. The
Group's flagship operation has enjoyed a proud history of
achievements since then, including becoming the first telecom
operator to launch a commercial GSM service in the region in 1994,
as well as becoming the first telecom company in Kuwait to launch nationwide 4G LTE Internet
services in 2012. In May 2019, Zain
Kuwait announced its network was fully ready for the commercial
launch of fifth generation wireless technology (5G) to be the first
operator to offer 5G technology in the GCC region via the Kuwaiti
market with nationwide coverage of all areas in June 2019.
Accedian Press Contact
Shannon Van Every
Force4 Technology Communications
E: shannon@force4.co
Cisco Press Contact
Rasha Zaki
Head of Communications – MEA, Cisco
E: razaki@cisco.com
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