REDWOOD
CITY, Calif., April 19,
2022 /PRNewswire/ -- Equinix, Inc. (Nasdaq:
EQIX), the world's digital infrastructure company™, today announced
the appointment of Tara Risser, a
seven-year Equinix veteran, to the position of President, Americas.
In this role, Risser will be responsible for the regional
management, strategy and growth plan for Equinix in the Americas
region, including existing operations in Brazil, Canada, Colombia, Mexico and the U.S.
Highlights/Key Facts
- Risser succeeds Jon Lin, who
served as President, Americas since 2019 and was appointed EVP
& GM, Data Center Services earlier this year, managing the
Equinix Data Center Services portfolio and its market-leading
interconnected colocation franchise.
- Risser has held various roles since joining Equinix in 2015,
most recently as Senior Vice President, Global Customer Care and
Experience. In this role, she broadened the organization from
reactive support to proactive customer engagement to better meet
customers' accelerating digital transformation requirements. This
included optimizing success and support teams and spearheading
system enhancements across the entire customer journey to ensure
customers are able to more easily and effectively leverage
Equinix's digital infrastructure services. As a result, customer
satisfaction, as measured by NPS, has increased progressively,
reaching an all-time annual high in 2021.
- Before being promoted to lead the Global Customer Care and
Experience organization, Risser served in multiple leadership roles
within the Customer Care organization, including Vice President,
Global Customer Success Management; Vice President, Americas
Customer Success Management; and Senior Director, Customer Success
Management. During this time, Equinix experienced unprecedented
growth and expansion, driving Risser's decision to globalize the
organization to be more responsive to customer needs and provide a
more seamless customer experience.
- Prior to Equinix, Risser served in a variety of roles over her
14 years at Level 3 Communications, including leadership positions
in Sales Effectiveness, Integration, Sales Engineering and Customer
Care. Her tenure included managing several complex acquisition
integrations, increasing the productivity of the sales organization
and implementing an improved quote-to-cash environment that
captured revenue more quickly.
- As a champion of diversity and inclusion, Risser is deeply
engaged in efforts both within Equinix and externally, including
serving as a board member for Shadhika, a not-for-profit
organization dedicated to gender equality in India.
Quotes
- Karl Strohmeyer, Chief
Customer and Revenue Officer, Equinix
"Tara is a proven
leader who is committed to advancing our legacy of exceptional
service and keeping our customers at the heart of everything we do.
Her deep understanding of the customer journey to digital
transformation positions her well to lead our Americas region,
which has grown significantly in the past two years. I am confident
that Tara's growth mindset and strategic vision will enable Equinix
to build on our tremendous success in our largest global
region."
- Tara Risser, President,
Americas
"I look forward to working with our exceptional
Americas team as we continue to strengthen our
market-leading position as the world's digital infrastructure
company. It is an important time as customers seek to benefit from
the Equinix value proposition in the most efficient ways for their
needs—through both physical data center colocation and
interconnection, as well as new virtual and digital services. I am
excited to be in this regional leadership position during this
important time for our customers as Equinix continues to advance
its critical role—including significant expansions in Canada, Mexico, and soon to include Chile—in the
digital infrastructure of today's businesses."
About Equinix
Equinix (Nasdaq: EQIX) is the world's digital infrastructure
company, enabling digital leaders to harness a trusted platform to
bring together and interconnect the foundational infrastructure
that powers their success. Equinix enables today's businesses to
access all the right places, partners and possibilities they need
to accelerate advantage. With Equinix, they can scale with agility,
speed the launch of digital services, deliver world-class
experiences and multiply their value.
Forward-Looking Statements
This press release contains
forward-looking statements that involve risks and uncertainties.
Actual results may differ materially from expectations discussed in
such forward-looking statements. Factors that might cause such
differences include, but are not limited to, the challenges of
acquiring, operating and constructing IBX® data centers and
developing, deploying and delivering Equinix products and
solutions, unanticipated costs or difficulties relating to the
integration of companies we have acquired or will acquire into
Equinix; a failure to receive significant revenues from customers
in recently built out or acquired data centers; a failure to
complete any financing arrangements contemplated from time to time;
competition from existing and new competitors; the ability to
generate sufficient cash flow or otherwise obtain funds to repay
new or outstanding indebtedness; the loss or decline in business
from our key customers; risks related to our taxation as a REIT;
and other risks described from time to time in Equinix filings with
the Securities and Exchange Commission. In particular, see recent
Equinix quarterly and annual reports filed with the Securities and
Exchange Commission, copies of which are available upon request
from Equinix. Equinix does not assume any obligation to update the
forward-looking information contained in this
press release.
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SOURCE Equinix, Inc.