REDWOOD CITY, Calif., and
REDMOND, Wash., April 27, 2020 /PRNewswire/ -- C3.ai, a
leading innovator in enterprise AI software for accelerating
digital transformation, announced plans to collaborate with
Microsoft Corp. to enhance C3.ai's global customer experience and
elevate sales performance using intelligent cloud
technology.
As demand for enterprise-grade, AI applications continues to
grow, so does the need for modern CRM tools to help businesses
identify new leads, manage existing relationships, and deliver
customized experiences with real-time insights. As a result, C3.ai
adopted and deployed Dynamics 365 Sales and Microsoft Teams in
less than two weeks to help streamline sales operations,
collaborate in real time, expand mobile capabilities to power
remote selling and generate new business opportunities.
As industries worldwide shift to a digital-first approach,
remote selling is becoming more important than ever. C3.ai
recognized the need to not only provide sellers with comprehensive
data and insights, but also remote access to enable efficient
pipeline execution worldwide. With Dynamics 365 Sales, and key
integrations across Microsoft Teams, C3.ai can better prioritize
workloads, enhance sales experiences with mixed reality, and manage
customer needs with conversation intelligence and sentiment
analysis to discover what makes customers respond positively with
relationship analytics based on unified data from Dynamics 365,
Office 365 and LinkedIn.
"At C3.ai, we're growing rapidly and needed a CRM solution that
could scale with us, supporting our global sales and service
teams," said Thomas M. Siebel, CEO,
C3.ai, and founder and CEO of Siebel Systems. "After an
extensive review of commercially available CRM solutions, it became
clear to us that Dynamics 365 Sales is, by far, the best CRM
product in the market. We were able to deploy it into production
globally in only eight days. We have experienced a significant
increase in sales productivity across all sectors, even during the
global COVID-19 shutdown."
For years, C3.ai and Microsoft have successfully collaborated in
the enterprise AI space. The companies have tightly integrated the
C3 AI Suite and Microsoft Azure to deliver an enterprise-scale
platform for AI application development, optimized to run on Azure.
Looking ahead to the next phase, C3.ai will aim to build a
unified experience across the various departments of the
organization by deploying Dynamics 365 Customer Service and
Dynamics 365 Marketing and building deeper Teams
integrations.
"We're looking forward to working with C3.ai to further its
business goals with our intelligent cloud services," said
Hayden Stafford, corporate vice
president, Business Applications, Microsoft. "With Dynamics 365 at
the center of its business transformation, the C3.ai team can
streamline customer engagement across sales and customer service to
bring a unique, tailored experience to its employees and
customers."
About C3.ai
C3.ai is a leading AI software provider for accelerating digital
transformation. C3.ai delivers the C3 AI Suite for developing,
deploying, and operating large-scale AI, predictive analytics, and
IoT applications in addition to an increasingly broad portfolio of
turn-key AI applications. The core of the C3.ai offering is a
revolutionary, model-driven AI architecture that dramatically
enhances data science and application development.
About Microsoft
Microsoft (Nasdaq "MSFT" @microsoft) is the leading
platform and productivity company for the mobile-first,
cloud-first world, and its mission is to empower every person and
every organization on the planet to achieve more.
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SOURCE Microsoft Corp.