SEOUL, South Korea and
REDMOND, Wash., July 13, 2020 /PRNewswire/ -- Samsung
Electronics Co. and Microsoft Corp. today announced a global
collaboration focused on digitally transforming the real estate
development and property management industries. This collaboration,
combining smart appliances and digital cloud technologies, aims at
helping to drive improved building operations and maintenance,
along with creating better experiences for both service technicians
and residents.
This new strategic alliance, with pilots currently under
development, brings together the power of Microsoft's Azure IoT
platform and productivity cloud services with Samsung's smart
devices and SmartThings platform, to help optimize building
operations, equipment maintenance, energy management, asset
performance, and new tenant experiences for commercial, hospitality
and residential buildings as well as mixed-use developments.
The companies will leverage Samsung's smart home appliances,
HVAC systems and smart TVs integrated with SmartThings, together
with Microsoft's Azure Digital Twins technology and Microsoft
Dynamics 365 Field Service, to improve building maintenance and
management by aggregating and analyzing IoT data from building
systems and connected appliances. For example, with this new
capability building managers can not only create an integrated
dashboard for handling building issues in real time but potentially
before failure, saving time and resources.
Microsoft's Azure IoT platform is able to process data messaging
from millions of building sensors and devices and then use machine
learning and AI to help building managers and operators determine
what issues should be addressed in what order, and then link to
Dynamics 365 Field Service to determine who is the right person,
with the right skills, in the right location to resolve the issue.
This helps to reduce service calls while also improving the
productivity of service technicians who can now troubleshoot
multiple issues on a single visit and, if needed, get remote
assistance through the Microsoft Teams application.
This collaboration with Samsung extends this capability to
include Samsung smart appliances, HVAC systems and TVs, with plans
to expand into digital signage equipment. The alliance also covers
Samsung mobile devices, including the XCover Pro mobile phone, to
create improved experiences for frontline workers involved in
handling building issues. Additionally, Samsung plans to offer
SmartThings mobile development tools to enable builders to craft
custom, tailored connected living experiences for their end
users.
The collaboration will leverage data from Samsung's range of
smart refrigerators, washing machines, vacuums, air purifiers,
ovens and other devices connected through the intelligent
SmartThings platform. Such data integration allows building
operators to monitor nearly all devices in real time, identify
issues and take appropriate measures before real damage happens,
should a problem occur.
"We believe collaboration with a key partner like Microsoft is
essential for innovation, as the company shares our vision of
inspiring the world to shape the future by innovating in technology
and products," said Chanwoo Park,
corporate vice president heading up the IoT Biz Group at Samsung.
"Providing building owners and operators with a robust and powerful
set of tools to help them optimize their building costs and
equipment, including the management of Samsung's connected
appliances and other devices, is paramount to our long-term
alliance. Together with Microsoft, we are helping to solve real
challenges faced by our customers by creating secure integrated
insight and digital solutions that keep properties functioning
sustainably and efficiently while providing better experiences for
residents."
"With Azure Digital Twins, we can create comprehensive
digital models of entire environments and a living digital replica
of real-world things, places, business processes and people to help
customers gain insights that drive better products,
optimization of operations, cost reduction and breakthrough
customer experiences. This collaboration with Samsung opens up new
opportunities for further innovation in the real estate development
and property management industries," said Sam George, corporate vice president, Azure IoT,
Microsoft. "Together, we'll bring the best of Microsoft's trusted,
easy-to-use and secure Azure IoT platform, Azure Digital Twins and
Dynamics 365 Field Service technology with Samsung's expertise in
connected devices and appliances to streamline building operations
and maintenance."
In addition to bringing new capabilities to the real estate and
property management world, the companies have aligned their
worldwide marketing, partner and sales programs to deliver these
new integrated solutions for their customers, including facilities
management companies and real estate developers.
Oxford Properties, one of the largest real estate companies in
North America, also with
operations in Europe and
Australia, says this new alliance
has the potential to add high value for customers.
"We are excited about the collaboration of Microsoft's Digital
Twins technology and Samsung's range of connected devices, and the
potential of these instruments to deliver meaningful new insights
across the commercial real estate value-chain," said Dean Hopkins, chief operating officer, Oxford
Properties. "Investing in digital twins sets a foundation to unlock
future opportunities. We are working with thought leaders around
the world to advance the intelligence of our buildings and see
enormous potential to positively impact building operations, asset
management and customer experiences. Microsoft and Samsung coming
together to accelerate the value that digital twins are bringing to
the commercial real estate ecosystem is a great step forward."
The National University of Singapore
(NUS) will serve as a pilot for solutions pioneered under this
alliance between Samsung and Microsoft as part of the university's
ongoing efforts to create a smart, safe and sustainable campus for
students and staff.
"NUS is very excited to work with Microsoft and Samsung in
piloting smart building management solutions on our campus," said
Professor Yong Kwet Yew, senior vice president of Campus
Infrastructure at NUS. "The experience gained from this trial could
help us transform the way we maintain our buildings with predictive
maintenance, enable better user experiences and create a smart
campus ecosystem, and it has potential to scale up at the national
level."
About Samsung Electronics Co., Ltd.
Samsung inspires the world and shapes the future with
transformative ideas and technologies. The company is redefining
the worlds of TVs, smartphones, wearable devices, tablets, digital
appliances, network systems, and memory, system LSI, foundry and
LED solutions. For the latest news, please visit the Samsung
Newsroom at http://news.samsung.com.
About Microsoft
Microsoft (Nasdaq "MSFT" @microsoft)
enables digital transformation for the era of an intelligent cloud
and an intelligent edge. Its mission is to empower every person and
every organization on the planet to achieve more.
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SOURCE Microsoft Corporation