NRC Health publishes 10 millionth online patient rating
August 07 2017 - 7:00AM
Last week, NRC Health published its 10 millionth online patient
rating.
The milestone rating, published at Cleveland Clinic, signals the
rapid growth of healthcare transparency nationwide. Since the
platform’s inception in 2014, more than 100 healthcare systems
nationwide have selected NRC Health as their transparency partner.
The service enables healthcare providers to take control of their
online reputations, empower patient choice, and build trust with
their consumers, by publishing unbiased feedback from verified
patients who have recently received care from their
organizations.
Andrew Ibbotson, general manager for NRC Health, said, "I want
to commend our health system partners for their leadership in
ushering in a new era of transparency. This is obviously a major
milestone that reinforces our position as market leader. But more
importantly, it's a measure of providers’ dedication to serving
patients. We are enormously proud to be part of this progress."
With NRC Health's Transparency solution, healthcare organizations
can easily aggregate, verify, and publish patient ratings directly
to their website and provider profile pages. The Transparency
solution captures significantly more feedback – and more accurate
ratings – than any other platform. This means that patients see a
fuller, more trustworthy account of the care they can expect to
receive; and providers benefit from timely and genuine feedback to
help improve the way they deliver care to patients.
The Transparency solution is part of a suite of tools that
healthcare providers can use to better understand their patients.
NRC Health also offers Real-Time Feedback: a survey solution that
reaches 100% of patients via text message, email, or phone call,
immediately after their care experience. This brings feedback to
providers in hours instead of weeks, gives rich details on how they
can better serve patients during the next visit, and creates
meaningful opportunities for real-time service recovery.
NRC Health’s analysts rigorously screen all patient comments as
they come in. Natural Language Processing software performs
sentiment analysis to extract and deliver actionable insights from
comments. At the same time, trained auditors screen every comment
for profanity, libel, or Protected Health Information that could
compromise patient confidentiality.
Intermountain Healthcare has the distinction of having published
more patient ratings and reviews than any other health system, with
the feedback and voices of 518,778 verified patients available on
Intermountain.org and their SelectHealth® health plan websites as
of today.
Susan DuBois, Assistant Vice President of Physician Relations
and Medical Affairs for Intermountain, explained, "We can't
overstate the value of these reviews in building patient trust
within the communities we serve, and in measuring overall patient
experience across the system. NRC’s Transparency solution guides us
through an automated feedback-publishing process, which ensures
that every patient rating counts and all comments—positive and
negative—are published unless they meet a strict set of exclusion
criteria.”
Less than one percent of Intermountain patient comments have
been suppressed since March 5, 2015. To ensure statistical
validity, a minimum of 30 verified ratings are required before a
provider’s star rating and patient comments are made available to
the public.
NRC Health considers it a privilege to be a part of this process
and the broader movement for transparency in healthcare. As more
health systems strive to bring clarity to consumers, NRC Health
will continue to share insights through its online Healthcare
Transparency Resource Center at hctransparency.org. About
NRC Health
NRC Health (NASDAQ: NRCIA and NRCIB) has helped healthcare
organizations illuminate and improve the moments that matter to
patients, residents, physicians, nurses, and staff for 35 years.
Our empathetic heritage, proprietary methods, and holistic approach
enable our partners to better understand the people they care for
and, in turn, design experiences that inspire loyalty and
trust.
For more information, call 800-388-4264, write to
info@nrchealth.com, or visit www.nrchealth.com.
# # #
Attachments:
A photo accompanying this announcement is available at
http://www.globenewswire.com/NewsRoom/AttachmentNg/43f67761-f482-4a5f-999e-ada82eea1846
Kristine German
NRC Health
4024722525
kgerman@nrchealth.com
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