Nuance Launches Nuance Mix DIY Toolset, Opens Access to Market-Leading Conversational AI
April 15 2020 - 6:05AM
Nuance® Communications, Inc. (NASDAQ: NUAN) today announced the
launch of Nuance Mix, an open enterprise-grade,
software-as-a-service (SaaS) tooling suite for creating advanced
conversational experiences that power Virtual Assistants (VA) and
IVR using Nuance’s industry-leading and cloud-agnostic
Conversational AI.
As global organizations increasingly look to integrate
Conversational AI into their digital and voice customer
engagements, the ability to build a conversational experience once
and deploy it across channels and modalities has become critical.
Nuance Mix allows those organizations to build, maintain and
deliver the complex enterprise-grade conversational experiences
that help get vital transactions resolved.
“This is a critical time for organizations as they scramble to
support remote workers amid heightened activity across digital
channels. Nuance Mix is a game changer because it provides
non-technical, departmental personnel with ‘DIY’ tools to integrate
Conversational AI into self-service workflows," said Dan Miller,
Lead Analyst, Opus Research.
“Nuance Mix is built on decades of experience in conversational
design across voice and chatbot solutions. It provides the scalable
and flexible deployment options required to address the
multifaceted needs of organizations, including meeting security and
compliance demands,” said Joe Petro, EVP and CTO, Nuance. “With
Nuance Mix, organizations can use market-tested tools and
expert-built models to design, develop, test and maintain their
applications.”
Nuance Mix has been deployed by customers through the Nuance Mix
beta program, where customers successfully built and implemented
various applications. Some noteworthy examples include:
- An entertainment company using Nuance Mix to empower voice
control for its gaming consoles
- A large airline putting Nuance Mix at the center of its VA and
IVR omnichannel strategy to add transactional self-service
functionalities
- A 5G mobile network operator using Nuance Mix to create a
customer care VA that enables its customers to resolve issues by
simply speaking or typing
- A recognized leader in clinical communication and workflow
solutions using Nuance Mix to enable care teams to communicate and
collaborate in real-time
The Nuance Mix toolset is immediately available and supports the
full software development lifecycle, spanning all project roles
including developers, designers, testers and business analysts.
Unlike other tools only focused on enabling the developer
community, Nuance Mix empowers both expert and non-technical users
and offers collaborative models with Nuance conversational design
experts for building experiences, if desired. Nuance Mix is
cloud-agnostic. Applications created can be deployed in hosted or
on-premise environments.
To learn more about Nuance Mix, click here.
About Nuance Communications,
Inc.Nuance Communications (NASDAQ: NUAN) is the
pioneer and leader in conversational AI innovations that bring
intelligence to everyday work and life. The company delivers
solutions that understand, analyze, and respond to people –
amplifying human intelligence to increase productivity and
security. With decades of domain and AI expertise, Nuance works
with thousands of organizations globally across healthcare,
financial services, telecommunications, government, and retail – to
create stronger relationships and better experiences for their
customers and workforce. For more information, please
visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
For more information, press only Katie Byrne,
(781)-565-5290, Katie.Byrne@nuance.com
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