The leading wireless provider chooses Google Cloud to enable
data-driven experiences across the customer journey
BELLEVUE, Wash. and SUNNYVALE, Calif., Oct. 11,
2022 /PRNewswire/ -- T-Mobile and Google Cloud today
announced plans to transform customer experiences for wireless
customers everywhere, leveraging Google Cloud's expertise in data
analytics, artificial intelligence (AI), and machine learning (ML),
and its extensive portfolio of leading 5G and edge computing
products and solutions.
As T-Mobile continues to offer amazing value and a leading 5G
network, and its wireless customer base continues to grow,
delivering personalized and engaging customer experiences at scale
is critical. Aligning with T-Mobile's "customer obsessed" approach,
Google Cloud's products and global infrastructure will enable the
companies to co-create innovative ways to better connect and
deliver personalized services for customers wherever they are in
the world.
"At T-Mobile, creating frictionless, simplified, and
personalized experiences is key to our relationship with
customers," said Marcus East,
executive vice president and chief digital officer, T-Mobile.
"We're thrilled to work with Google Cloud to address trends in
consumer behavior, drive deeper relationships, and evaluate our
customer-first approach."
This partnership will see T-Mobile and Google Cloud focus on the
following areas:
- Deepened Relationships with Customers: Google Cloud's
solutions will help T-Mobile unlock powerful analyses to better
understand its customers' needs. From actionable customer insights
to improved experiences across various customer touch points,
Google Cloud solutions can help meet people where they are and with
what they need.
- Accelerated Innovation and Understanding: T-Mobile will
work with Google Cloud to accelerate innovative and
intelligence-powered customer experiences. Using Google Cloud's
BigQuery and BigQuery ML for powerful insights, T-Mobile can better
predict usage trends, identify and respond to consumer sentiment,
and accelerate its analytics of consumer and product data to drive
new business outcomes. Google Cloud's Dialogflow and Contact Center
AI offer natural interactions that redefine the possibilities of
AI-powered conversation. This enables faster customer engagements
and faster issue resolution.
"T-Mobile's customer centric commitment has continued to raise
the bar for how communication service providers understand and
engage with their customers," said Thomas
Kurian, CEO, Google Cloud. "We look forward to partnering
with T-Mobile to drive enhanced digital-first customer experiences
through data, AI, ML, and more."
About T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America's supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile's customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile
provides services through its subsidiaries and operates its
flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more
information please visit: https://www.t-mobile.com.
About Google Cloud
Google Cloud accelerates every organization's ability to
digitally transform its business. We deliver enterprise-grade
solutions that leverage Google's cutting-edge technology – all on
the cleanest cloud in the industry. Customers in more than 200
countries and territories turn to Google Cloud as their trusted
partner to enable growth and solve their most critical business
problems.
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SOURCE Google Cloud