Sprinklr Named a Strong Performer in Conversational AI for Customer Service Report
May 28 2024 - 7:00AM
Business Wire
According to the report, “brands interested in
managing their customer self-service as part of a broader approach
to customer experience should give serious thought to
Sprinklr.”
Sprinklr (NYSE: CXM), the unified customer experience management
(Unified-CXM) platform for modern enterprises, today announced its
recognition as a Strong Performer in The Forrester Wave™:
Conversational AI For Customer Service, Q2 2024 report. The report
evaluated 14 vendors based on three categories: current offering,
strategy, and market presence.
“The ability to deliver more human experiences at every
touchpoint and for every customer is the single most strategic
investment for the modern enterprise. Today, creating this
experience requires advanced omnichannel conversational AI
capabilities for seamless, personal, and reliable customer
self-service,” said Sprinklr Founder and CEO, Ragy Thomas.
“I believe that our position as a strong performer in the Forrester
Wave for Conversational AI reinforces our goal of helping
enterprises improve productivity, reduce costs, and drive
meaningful conversations with the most advanced conversational
bots.”
According to the report, “Sprinklr comes from the world of
marketing and social media customer interactions. This history
leads to innovative approaches such as its business value
realization deployment approach. This methodology identifies value
opportunities upfront and helps customers deliver — and then
measure — the results.”
The report continues, “The Sprinklr platform is a single
microservices-based platform that all the company’s applications
are built upon. Sprinklr has added little or no functionality
through acquisition. This allows the conversational AI platform to
leverage the core omnichannel capabilities for better customer
experiences and utilize a comprehensive no-code development
environment.”
The report then states, “Brands interested in managing their
customer self-service as part of a broader approach to customer
experience should give serious thought to Sprinklr.”
For more information or to download the full report, click
here.
About Sprinklr
Sprinklr is a leading enterprise software company for all
customer-facing functions. With advanced AI, Sprinklr's unified
customer experience management (Unified-CXM) platform helps
companies deliver human experiences to every customer, every time,
across any modern channel. Headquartered in New York City with
employees around the world, Sprinklr works with more than 1,700
valuable enterprises — global brands like Microsoft, P&G,
Samsung, and more than 60% of the Fortune 100. Sprinklr’s value to
the enterprise is simple: We un-silo teams to make customers
happier.
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Press Austin DeArman PR@Sprinklr.com
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