ATLANTA, Nov. 21, 2016 /PRNewswire/ -- Delta Air
Lines (NYSE: DAL) earned the top overall score for the 6th
consecutive year on the Business Travel News (BTN) Airline survey,
sweeping all ten categories and bettering 2015 scores in
each. This win celebrates the outstanding performance and
industry-leading customer service Delta people provide every
day.
"Each year, we set 'Win BTN' as a company-wide goal and all
80,000 Delta people set out to deliver by providing an
industry-leading customer experience around the globe," said
Steve Sear, President –
International & Executive Vice President – Global Sales. "This
win marks six years in a row of Delta
outperforming our competitors in the eyes of the business travel
community and the fourth year that we've ranked highest in every
category. This achievement, and being named No. 1 again this year
by BTN readers, further validates our ongoing commitment to
creating a seamless travel experience for our customers."
BTN voters, who manage tens of billions of dollars in annual,
corporate travel spend, select the top U.S. carrier in the survey
based on their perceptions of airline performance in negotiating
and maintaining preferred programs, delivering service and
providing value. This survey provides important validation of an
airline's efforts to provide the best experience for corporate
customers. No other airline has been selected six consecutive times
in the survey's 19-year history.
"Our innovative approach to this business is what differentiates
Delta from our competitors," explained Bob
Somers, Senior Vice President – Global Sales. "And that
innovation is in response to what our customers want to see. We
seek feedback from Corporate Travel Managers (CTMs) and
business travelers through focus groups, advisory board meetings
and call centers, just to name a few. Then we listen, act and
listen again, building our business around their needs."
Delta has delivered for the customer by achieving record-setting
operational performance and cancelling the fewest flights.
Investing in corporate customers this year, Delta's Global Sales
team expanded their industry-first Operational Performance
Commitment, introducing an Operational Excellence Calculator that
quantifies the savings of choosing Delta. The team also launched
Delta Edge Meetings to link business and meeting travel and made
contracts easier with the roll-out of Legal-Easy.
Delta's culture of continuous innovation is core to the
airline's ability to create a seamless travel experience for the
business and leisure customer alike. Improvements across the
business help take the stress out of travel, like implementing
Radio Frequency Identification (RFID) baggage tracking technology,
developing a groundbreaking turbulence app for smoother flights and
powering dynamic updates on the Fly Delta mobile app.
"Being selected as the top overall airline for the 6th year is
an honor," said Kristen Shovlin –
Vice President – Sales Operations and Development. "But we also see
this win as a responsibility to keep delivering for our customers
and continuing to exceed expectations. Thank you to our corporate
travel manager and travel agency partners for your continued trust,
confidence and loyalty in allowing us to serve you and your
travelers."
Delta Air Lines serves nearly 180 million customers each year.
In 2016, Delta was named to Fortune's top 50 Most Admired Companies
in addition to being named the most admired airline for the fifth
time in six years. Additionally, Delta has ranked No.1 in the
Business Travel News Annual Airline survey for an
unprecedented six consecutive years. With an
industry-leading global network, Delta and the Delta Connection
carriers offer service to 312 destinations in 54 countries on six
continents. Headquartered in Atlanta, Delta employs more than 80,000
employees worldwide and operates a mainline fleet of more than 800
aircraft. The airline is a founding member of the SkyTeam global
alliance and participates in the industry's leading
transatlantic joint venture with Air France-KLM and Alitalia
as well as a joint venture with Virgin Atlantic. Including its
worldwide alliance partners, Delta offers customers more than
15,000 daily flights, with key hubs and markets including
Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis/St.
Paul, New York-JFK and LaGuardia, London-Heathrow, Paris-Charles de
Gaulle, Salt Lake City, Seattle and Tokyo-Narita. Delta has
invested billions of dollars in airport facilities, global products
and services, and technology to enhance the customer experience in
the air and on the ground. Additional information is available on
the Delta News Hub, as well as delta.com, Twitter @DeltaNewsHub,
Google.com/+Delta, and Facebook.com/delta.
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SOURCE Delta Air Lines