Recognition underlines Genpact's expertise in
customer experience and driving outcomes for clients by
leveraging innovative AI solutions
NEW
YORK, April 18, 2024 /PRNewswire/ --
Genpact (NYSE: G), a global professional
services and solutions firm delivering outcomes that shape the
future, announced it has earned the highest ranking in the HFS
Research Horizons report, "HFS Horizons: Customer Experience
Service Providers, 2024." For the first time, HFS Research
analyzed how the top service providers are supporting their
clients' customer service functions as they transform interactions
from digital to experience-driven.
This is HFS Research's first competitive assessment of 22
leading service providers that have developed robust, multifaceted
customer service solutions backed by technology. Companies were
evaluated across their value propositions, execution and innovation
capabilities, go-to-market strategy, and market impact that
aligned with HFS Horizons' proprietary
criteria.
The report calls out Genpact's demonstrated, "ability to support
the CX function of enterprises in their journey from functional
digital transformation to EX=CX within the enterprise to create new
value through ecosystems." Additionally, it notes how the company
leverages its digital business platform, Cora ContactUs.ai, to
enable seamless customer service by uniting the right processes,
people, and products.
"We empower our clients to increase their market presence and
competitive advantage by delivering Total Experience journeys
across their target customers," said Anu Sachdeva, Global
Service Line and Solutions Leader, Genpact. "Genpact's
domain-led, AI-first solutions connect functional silos and drive
enterprise-wide outcomes for our clients."
HFS Research notes that the Total Experience approach by
Rightpoint (a Genpact company) binds customer, employee, and
product capabilities and helps enterprises connect immersive dots
across the organization. This framework provides a holistic set of
AI solutions, solving enterprise challenges and delivering value
end-to-end.
"Genpact's clients recognize the firm as being a great partner
for its ability to collaborate and deep understanding of businesses
to deliver value. This, along with its deep industry
expertise and proprietary AI and data assets, landed Genpact as our
top ranking in our first Customer Experience Horizon report," said
Melissa O'Brien, Executive
Research Leader, HFS Research.
Recognition in the 2024 HFS Customer Experience Service
Providers Horizon report reinforces Genpact's foundation of
innovation, and a strong focus on expertise to end-to-end customer
experience through data-tech-AI.
For more information about Genpact and its customer experience
services, please visit:
https://www.genpact.com/services/customer-care and
https://www.genpact.com/cora/contact-us-ai
About Genpact
Genpact (NYSE: G) is a global
professional services and solutions firm delivering
outcomes that shape the future. Our 125,000+ people across 30+
countries are driven by our innate curiosity, entrepreneurial
agility, and desire to create lasting value for clients. Powered
by our purpose – the relentless pursuit of a world that works
better for people – we serve and transform leading
enterprises, including the Fortune Global 500, with our deep
business and industry knowledge, digital operations services,
and expertise in data, technology, and AI.
Get to know us at genpact.com and
on LinkedIn, X, YouTube,
and Facebook.
Media Contact
Sarah
Joyce
Sarah.Joyce@genpact.com
+1 626.379.9829
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SOURCE Genpact