Simplify First Notice of Loss with Zelros’ New Guidewire Marketplace App
May 12 2022 - 02:30AM
Business Wire
Guidewire (NYSE: GWRE) and Zelros, an InsurTech offering a
platform for personalized recommendations, announced that Zelros’
new Ready for Guidewire validated accelerator for ClaimCenter is
now available to users in the Guidewire Marketplace.
Insurance customers crave a fast, easy claims experience.
According to J.D. Power’s 2021 Auto Claims Satisfaction Study, the
highest levels of satisfaction were the result of “claims that can
be processed via a low-touch experience” for the entire claims
process. Documents API, created by Zelros and powered by artificial
intelligence, delivers a low-touch First Notice of Loss (FNOL)
experience for claimants and claims handlers alike.
Zelros leverages unstructured data, through its Documents API,
to provide recommendations that automate the FNOL process. It
analyzes claims documents, and automatically creates claims based
on the extracted data to save time and increase productivity for
agents/advisors.
Zelros’ accelerator enables claims handlers to:
- Upload documents and receive the resulting data and an
estimation of data accuracy without leaving ClaimCenter;
- Save time and manual labor through automatically generated
claims or claim drafts; and
- Easily check the status of a report and receive notification
when information is missing.
Documents API can extract data from a variety of documents,
including smartphone pictures with poor exposure/angles and
handwritten documents, allowing use of any kind of document
claimants provide.
“FNOL is an essential customer touch point during the claims
process,” said Paul-Henri Chabrol, Chief Product Officer, Zelros.
“Zelros helps improve the customer experience by transforming
documents into actionable insurance recommendations. With this
technology now integrated with Guidewire, claims handlers can
further boost their productivity and focus more on complex claim
management, leading to reduced cycle time and happier
customers.”
“We congratulate Zelros on the release of its ClaimCenter app,”
said Becky Mattick, Vice President, Global Solution Alliances,
Guidewire. “We know that the length and difficulty of a customer’s
claims experience can heavily influence their satisfaction. Zelros’
technology helps to reduce claims cycle time and manual labor for
claimants and adjusters alike, allowing both parties to benefit
from a streamlined FNOL.”
About Zelros
Zelros, a pioneer and award-winning AI solution for InsurTech,
enables insurance distributors to transform their customer
experience across online and offline channels with their
recommendation engine. With the customer buying behaviors rapidly
changing, distributors use Zelros to stay competitive, drive higher
revenue while minimizing churn by offering a proactive,
personalized, omnichannel experience. Zelros also helps stay
compliant with Ethical AI Programs. The world's largest insurance
companies such as MAIF, BPCE Group, Groupama, Crédit Agricole,
Matmut, Baloise Group, HDI, AssurOne and Simpego trust Zelros.
Today the company operates in North America and Europe. Learn More
and follow us on LinkedIn.
About Guidewire PartnerConnect ecosystem and Ready for
Guidewire
Guidewire PartnerConnect Solution partners provide software,
technology, and data solutions as well as insurance support
services. Our Solution partners help drive business value and
innovation for insurers by developing and delivering integrations,
extensions, apps, and other complementary solutions for Guidewire
products. All of our Ready for Guidewire partner solutions are
validated for security, quality, and compatibility with Guidewire,
and can be found on the Guidewire Marketplace.
For more information about Guidewire PartnerConnect, please
visit http://www.guidewire.com/partners.
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage,
innovate, and grow efficiently. We combine digital, core,
analytics, and AI to deliver our platform as a cloud service. More
than 450 insurers, from new ventures to the largest and most
complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable
their success. We are proud of our unparalleled implementation
track record, with 1,000+ successful projects, supported by the
largest R&D team and partner ecosystem in the industry. Our
marketplace provides hundreds of applications that accelerate
integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow
us on Twitter: @Guidewire_PandC.
NOTE: For information about Guidewire’s
trademarks, visit https://www.guidewire.com/legal-notices.
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version on businesswire.com: https://www.businesswire.com/news/home/20220511006179/en/
Melissa Cobb Senior Public Relations Manager Guidewire Software,
Inc. +1.650.464.1177 mcobb@guidewire.com
Myra Godfrey Public Relations Manager Zelros 347.476.4358
myra@jayajayamyraproductions.com
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