Franklin Mutual Insurance Group Selects Guidewire Cloud to Enhance Customer Experience for Business Growth
June 08 2022 - 07:55AM
Business Wire
New Jersey Property and Casualty (P&C)
insurer to leverage Guidewire Cloud to increase business agility
and deliver more value to agents, employees, and policyholders
Franklin Mutual Insurance Group, a P&C insurance provider
for New Jersey residents and business owners, and Guidewire (NYSE:
GWRE) announced that Franklin Mutual Insurance has selected
Guidewire Cloud to power its core operations and simplify its IT
operations, adapt more quickly to changing market demands, and
deliver more value to its policyholders.
Franklin Mutual Insurance first deployed self-managed Guidewire
product installations in 2020 for underwriting, policy
administration, claims, billing, rating, and reinsurance
management, enterprise-wide data management and analytics, and to
offer a seamless omnichannel digital experience to its agents,
customer service representatives, policyholders, and vendors.
Franklin Mutual is planning to simultaneously migrate all the
self-managed Guidewire products onto Guidewire Cloud for all lines
of business. The company has chosen to move to Guidewire Cloud now
to benefit from the cost savings and product improvements resulting
from the upgrade, and then to be able to keep the platform
up-to-date.
“Migrating our self-managed Guidewire installations to Guidewire
Cloud will be a more cost-effective way of using the technology,”
said Steve Romanow, chief technology officer, Franklin Mutual
Insurance. “By leveraging Guidewire Cloud, we will be able to take
advantage of and stay current with Guidewire’s latest technology
and innovation, while also enhancing our business continuity
strategy and mitigating our security risk. We will be devoting less
time to system maintenance so we can focus on offering our agents,
employees, and policyholders a much better user experience to grow
our business.”
“We thank Franklin Mutual Insurance for its continued trust in
Guidewire and our platform and welcome the company to the Guidewire
Cloud,” said John Mullen, president and chief revenue officer,
Guidewire. “We are pleased by this vote of confidence in our cloud
services capabilities to continue commitments to policyholders
through dedication to a strong ethical culture, excellent customer
service, consistency in the marketplace, and financial
strength.”
Franklin Mutual also deployed SmartCOMM™ from Smart
Communications for customer communications management. Guidewire is
a reseller of Smart Communications, a Guidewire PartnerConnect
Solution member.
About Franklin Mutual Insurance
Franklin Mutual Insurance is one of the most established and
respected insurance companies in New Jersey. In business since
1879, FMI offers superior coverages to New Jersey residents and
business owners, sold exclusively through professional independent
agents. Rated A+ (Superior) by A.M. Best, we have the financial
strength and stability to protect our insureds and continue to grow
our business. For more information, please visit
https://www.fmiweb.com/site/.
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage,
innovate, and grow efficiently. We combine digital, core,
analytics, and AI to deliver our platform as a cloud service. More
than 450 insurers, from new ventures to the largest and most
complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable
their success. We are proud of our unparalleled implementation
track record, with 1,000+ successful projects, supported by the
largest R&D team and partner ecosystem in the industry. Our
marketplace provides hundreds of applications that accelerate
integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow
us on Twitter: @Guidewire_PandC.
NOTE: For information about Guidewire’s trademarks, visit
https://www.guidewire.com/legal-notices.
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version on businesswire.com: https://www.businesswire.com/news/home/20220608005016/en/
Diana Stott Director, Communications Guidewire Software, Inc.
+1.650.356.4941 dstott@guidewire.com
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