Streamline Investigation, Medical and Records Management with ISG’s New Guidewire Marketplace App
September 22 2022 - 7:55AM
Business Wire
Guidewire (NYSE: GWRE) and Insight Service Group (ISG) announced
that ISG’s new Ready for Guidewire validated accelerator for
ClaimCenter is now available to users in the Guidewire
Marketplace.
The COVID-19 pandemic has put great stress on insurers and their
workforce. As a part of its 2022 US Property Claims Satisfaction
Study, J.D. Power’s Director of Insurance Intelligence Mark Garrett
commented that “insurers really struggled last year, partly due to
circumstances beyond their control”. Longer cycle times and
personnel availability were noted as having contributed to these
issues. ISG’s solutions and services can help insurers overcome
these struggles by handling important aspects of claims so insurers
don’t have to.
ISG offers several solutions, including investigation, medical
and record management, to help clients achieve the most optimal
claim outcome. It serves as a single partner for all outsourced
claims services with national coverage for all solutions.
The ISG accelerator for Investigation, Medical, and Record
Management for ClaimCenter enables claims handlers to:
- Seamlessly order referrals for investigation services,
independent medical exams/peer reviews or record retrieval services
from ISG without leaving ClaimCenter;
- Save time and manual labor with automatically populated claims
data;
- Easily track the status of a referral; and
- Receive and access the resulting organized records from ISG in
ClaimCenter.
ISG’s investigation services include general, fraud and social
intelligence investigations. The company is fully accredited by the
Utilization Review Accreditation Commission (URAC), a non-profit,
independent accreditation entity, with a nationwide network of
board-certified medical providers.
“We’re excited that ISG’s ClaimCenter app is now available in
the Guidewire Marketplace, so we can help even more insurers
achieve the best possible claims outcome,” said Bob Reardon chief
executive officer, ISG. “We offer a unique combination of business
solutions that naturally complement one another and help shorten
the claims cycle to ensure this goal is accomplished.”
“We congratulate ISG on the release of its ClaimCenter app,”
said Becky Mattick, vice president, Global Solution Alliances,
Guidewire. “With ISG’s solutions now easily accessed through
ClaimCenter, insurers can be more efficient, reduce costs and
empower claims handlers to focus on the claimant’s needs and other
higher value activities.”
About Insight Service Group (ISG)
ISG is a national market leader and technology driven service
provider. Our business solutions help organizations reduce claim
costs and support successful claim closures for both the insurance
and legal communities. The company’s integrated solutions include
investigation, medical, clinical, and record management. With over
twenty-five years of experience and a comprehensive understanding
of the industry challenges, ISG offers targeted, adaptable programs
that result in a reduction in unnecessary losses typically from
fraudulent claim activity or inflated claim losses. We create
impactful solutions and build partnerships based on trust,
innovation, experience, and accountability. More information about
ISG services is available at isgvalue.com.
About Guidewire PartnerConnect ecosystem and Ready for
Guidewire
Guidewire’s solution ecosystem is the largest in the P&C
industry, with over 150 solution partners providing over 170
integrations in the Guidewire Marketplace. Guidewire PartnerConnect
Solution partners provide software, technology, and data solutions
as well as insurance support services. Our Solution partners help
drive business value and innovation for insurers by developing and
delivering integrations, extensions, apps, and other complementary
solutions for Guidewire products. All of our Ready for Guidewire
partner solutions are validated for security, quality, and
compatibility with Guidewire, and can be found on the Guidewire
Marketplace.
For more information about Guidewire PartnerConnect, please
visit http://www.guidewire.com/partners.
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage,
innovate, and grow efficiently. We combine digital, core,
analytics, and AI to deliver our platform as a cloud service.
Approximately 520 insurers in 38 countries, from new ventures to
the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable
their success. We are proud of our unparalleled implementation
track record, with 1,000+ successful projects, supported by the
largest R&D team and partner ecosystem in the industry. Our
marketplace provides hundreds of applications that accelerate
integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow
us on Twitter and LinkedIn.
NOTE: For information about Guidewire’s
trademarks, visit https://www.guidewire.com/legal-notices.
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version on businesswire.com: https://www.businesswire.com/news/home/20220922005178/en/
Melissa Cobb Senior Public Relations Manager Guidewire Software,
Inc. +1.650.464.1177 mcobb@guidewire.com
Rachel Wey Chief Client Officer ISG +1.917.488.4057
rwey@isgvalue.com
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