IRVING, Texas, Feb. 21, 2021 /PRNewswire/ -- TXU
Energy is assuring its residential customers that they are
insulated from the extreme wholesale price swings seen in the
Texas market earlier this week. As
the No. 1 choice of Texans, the company structures its residential
plans, whether fixed or variable, with insulation from the impacts
of wholesale market volatility.
"The headline-grabbing sky-high bills are related to wholesale
plans offered by some providers – TXU Energy does not put its
customers at risk by offering these plans," said Scott Hudson, president of TXU Energy. "We want
to give our existing customers peace of mind, and we encourage
anyone who suffered through wholesale volatility to contact us so
we can help them secure a price-protected rate and stop worrying
about extreme electricity bills."
TXU Energy is assuring residential customers that they will not
see any near-term impact on their rates due to this winter weather
event. While some may experience higher than normal bills due to
higher usage during this cold weather period in February, we expect
our customers will be insulated from storm-related rate
increases.
Additionally, we understand some customers are experiencing
confusion over online or app-based electricity usage estimates,
especially if they lost power during the storm. TXU Energy is
awaiting refreshed, accurate usage information from transmission
and distribution utilities. In the coming days, most customers will
see corrected usage amounts reflected in these digital tools and
platforms.
Just as TXU Energy has done throughout the pandemic, our teams
are here for our residential customers with price protection,
additional payment flexibility, and customer support, ready to help
24 hours a day, 7 days a week.
About TXU Energy
More Texans trust TXU Energy to power
their homes and businesses than any other electricity provider.
We're passionate about creating experiences and solutions tailored
to fit the needs of our customers, including electricity plans,
online tools to help save, renewable energy options and more. TXU
Energy is also committed to cultivating a dynamic and enjoyable
workplace where all our people can succeed. Visit txu.com for
more. TXU Energy is a subsidiary of Vistra (NYSE: VST). REP
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SOURCE TXU Energy