BEIJING, Feb. 20,
2025 /PRNewswire/ -- Waterdrop Inc. ("Waterdrop" or
the "Company") (NYSE: WDH), a leading technology platform
specializing in insurance and healthcare services with a positive
social impact, announced its strategic integration of DeepSeek,
marking a significant step forward in its AI-driven insurance
ecosystem. The collaboration is poised to accelerate the Company's
business growth, enabling innovative breakthroughs in the
application of large-scale AI models across specialized insurance
scenarios.
By transforming traditional insurance agents into expert
consultants, Waterdrop aims to enhance service precision and
efficiency. The integration is also expected to lead to the
development of intelligent solutions across sales support, quality
assurance, risk management, and product innovation, driving a
transformative leap in the efficiency of the entire insurance
service chain.
"Since its establishment, Waterdrop has been dedicated to
leveraging internet technology to promote inclusive insurance and
drive the sustainable development of the industry through
innovative, productivity-enhancing solutions. The Company is
focused on improving the efficiency of the entire insurance service
chain," Shen Peng, founder and
CEO of Waterdrop, emphasized the unprecedented opportunities
presented by AI industrialization.
"As part of its technology-driven strategy, Waterdrop is
actively exploring the deep integration of large-scale AI models
into insurance service scenarios, accelerating innovation in
product offerings, and continuously refining its solutions to meet
the diverse needs of users," Shen added. "By doing so, Waterdrop
aims to empower individuals with access to better healthcare
services at more affordable costs, further underscoring its mission
to make quality insurance accessible to all."
Utilizing advanced AI models, Waterdrop's AI Insurance Expert
now supports multi-modal interactions, including voice and text.
The system excels in managing complex dialogues and assisting with
sales strategies, autonomously handling voice communications and
consultations for insurance products, including accident and
medical coverage. The AI Insurance Expert, which engages users for
up to 50 minutes per session, outperforms entry-level human agents
in efficiency, setting a new benchmark for customer service in the
insurance industry.
Waterdrop has introduced its Large-scale AI Model Insurance
Quality Inspection Solution ("the Solution") to further regulate
and raise insurance service standards. Leveraging contextual
semantic understanding and long-text reasoning capabilities, this
solution can deeply analyze complex conversations, user intent, and
emotional tone while identifying more subtle and intricate quality
inspection criteria. The Solution ensures 100% coverage across all
channels, including voice interactions and enterprise WeChat chat
records, while significantly reducing operational costs. Compared
to traditional manual inspections, the AI-driven inspections can
lower costs by over 50% compared to traditional manual inspections
(excluding initial development costs).
In parallel, Waterdrop is leveraging AI technology and big
data analytics to craft personalized insurance solutions designed
for specific demographic segments, including the elderly, expectant
mothers, and individuals with chronic health conditions. This
forward-thinking strategy addresses disparities in healthcare
access, empowering historically underserved groups to obtain
essential health insurance.
In 2024, Waterdrop introduced 174 tailored insurance products,
accounting for more than 92% of its offerings. This transition from
generic, one-size-fits-all models to highly targeted and precise
product alignment highlights Waterdrop's dedication to reshaping
the insurance industry through innovative, technology-driven
approaches.
For more information, please visit:
https://www.waterdrop-inc.com/.
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SOURCE Waterdrop Inc.
