Bombardier Announces New Service Center Appointment in Dallas
Bombardier Aviation announced today the recent appointment of Marc
Rivest as General Manager of its award-winning Service Center in
A dedicated member of the Bombardier Aviation Customer
Experience team for more than two decades, Marc has honed his
leadership experience by holding multiple operational roles in
Canada, the United States and abroad, making him ideally suited to
lead Bombardier’s world-class Service Center in Dallas.
“I am extremely pleased to have Marc leading our Dallas Service
Center team and working to improve the efficiency and quality
control of this important customer service facility,” said
Jean-Christophe Gallagher, Vice President and General Manager,
Customer Experience, Bombardier Aviation. “Marc is keenly focused
on his objectives of reducing aircraft turnaround time and
increasing overall customer satisfaction, and I know he will work
tirelessly to provide the best service experience for our
Marc has held a number of key customer-facing roles within
Bombardier, including that of Customer Account Manager at the
Laurent Beaudoin Completion Centre in Montreal; Manager, Preowned
Aircraft Maintenance in Dallas; and most recently, Manager, Field
Service for Western North America and Latin America. He also holds
a degree in Aircraft Maintenance, starting his aviation career as
an aircraft mechanic, giving him a unique perspective in
understanding the essential needs of Bombardier customers.
The Dallas Service Center is among the nine world-class service
facilities in the Bombardier Aviation support network, performing
expert maintenance and modifications on more than 1,700 Learjet,
Challenger and Global aircraft in the past 10 years.
In 2020 alone, the facility has remained busy throughout the
COVID-19 pandemic, performing five (5) major inspections and five
(5) key modifications, including two ADS-B upgrades and a
Challenger 604 Pro Line Fusion installation, among many others.
This key strategic appointment builds on Bombardier’s ongoing
commitment to providing customers with the best service experience
in the business aviation industry. Bombardier’s worldwide support
network, including service centers, Mobile Response Teams (MRT),
and Customer Response Center provide customers with efficient,
flexible and creative aftermarket solutions to keep their aircraft
ready and available.
With major Service Center expansion projects in Singapore,
London and Florida, ongoing enhancements to its product offerings,
MRT teams, parts services and more, the Bombardier Customer
Experience team continues to provide the support experience
customers demand and deserve.
About Bombardier With nearly 60,000 employees
across two business segments, Bombardier is a global leader in the
transportation industry, creating innovative and game-changing
planes and trains. Our products and services provide world-class
transportation experiences that set new standards in passenger
comfort, energy efficiency, reliability and safety.
Headquartered in Montreal, Canada, Bombardier has production and
engineering sites in over 25 countries across the segments of
Aviation and Transportation. Bombardier shares are traded on the
Toronto Stock Exchange (BBD). In the fiscal year ended Dec. 31,
2019, Bombardier posted revenues of $15.8 billion. News and
information at bombardier.com or follow us on
Notes to Editors Visit the Bombardier Business
Aircraft website for more information on our industry-leading
products and services. Follow @Bombardierjets on Twitter to receive
the latest news and updates from Bombardier Business Aircraft. To
receive our press releases, please visit the RSS Feed section.
Bombardier, Learjet, Challenger and Global are registered or
unregistered trademarks of Bombardier Inc. or its subsidiaries.
For InformationAnna CristofaroBombardier