Costa Coffee Selects Ceridian's Global Human Capital Management Platform to Manage Rapid Growth
August 22 2019 - 3:00AM
Business Wire
Dayforce to support recruitment, HR and payroll
needs for chain’s 18,000 employees
Ceridian (NYSE: CDAY; TSX: CDAY), a global human capital
management (HCM) company, is delighted to announce that Costa
Coffee, the UK’s favourite1 high-street coffee retailer, has chosen
Dayforce to manage their recruitment, HR and payroll processes as
part of a wider people management technology transformation
initiative. Leveraging the expertise of Ceridian’s managed services
teams, Costa Coffee will get a complete, managed solution with our
award-winning technology to deliver accurate and timely pay to
18,000 employees within its UK retail business, Costa Express and
support centre.
Costa Coffee’s retail team members and managers currently enjoy
the benefits of Dayforce to support business-critical day-to-day
processes such as scheduling, mobile shift trading, and time
recording. Now, Costa Coffee will have access to Dayforce’s
recruitment solution to better attract, retain, and grow talent.
The retailer also plans to implement Dayforce Payroll, which
combines payroll and time in one system – meaning employees are
paid accurately and on time with built-in support for UK-specific
requirements.
“At Costa Coffee, we have successfully implemented Ceridian’s
Dayforce Workforce Management technology to plan and optimise staff
scheduling for more than 1,300 UK coffee shops across the country.
This allows our leaders to focus on supporting their teams to
deliver an excellent customer experience,” said Andrew Ratcliffe,
Head of People Shared Services at Costa Coffee. “The success of our
initial investment with Dayforce is demonstrated by the level of
user adoption we are seeing with more than 8.5 million mobile
sessions in the last 12 months. With such high levels of employee
adoption, extending our use of the Dayforce platform into payroll
and talent management made perfect sense.”
Dayforce will help provide Costa Coffee with accurate, real-time
and meaningful information to support its growth, following its
recent acquisition by The Coca Cola Company. With a commitment to
reduce waste, they will also be able to minimize their
environmental impact by removing the need to print and distribute
paper documentation.
“Costa Coffee’s decision to select Dayforce to manage its large
workforce highlights the confidence the UK’s leading coffee
retailer has in our team,” said Ross Tracey, Managing Director,
Ceridian Europe. “The Dayforce single, end-to-end technology
platform will bring recruitment, HR, payroll, and workforce
management into a single system, helping Costa to streamline
processes and remove multiple complex interfaces between older
legacy solutions.”
Costa Coffee’s Andrew Ratcliffe concluded: “We selected Ceridian
because of their innovative technology solution and because we have
first-hand knowledge of their commitment to customer excellence,
which closely align with our own values.”
The HR and payroll implementation project begins this summer and
will be carried out by Ceridian’s in-house experts alongside Costa
Coffee’s project team.
For more information about Dayforce, visit Ceridian.com/UK.
About Ceridian
Ceridian. Makes Work Life Better™.
Ceridian is a global human capital management software company.
Dayforce, our flagship cloud HCM platform, provides human
resources, payroll, benefits, workforce management, and talent
management functionality. Our platform is used to optimize
management of the entire employee lifecycle, including attracting,
engaging, paying, deploying, and developing people. Ceridian has
solutions for organizations of all sizes. Visit Ceridian.com or
follow us @Ceridian.
1
https://www.mynewsdesk.com/uk/costa-coffee/pressreleases/costa-coffee-named-the-nations-favourite-coffee-shop-for-the-ninth-consecutive-year-2840713
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Media Contact: Teri Murphy 647.417.2117
teri.murphy@ceridian.com
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