-New service gives customers options and
flexibility-
TORONTO, May 14, 2020 /CNW/ - Today, Hydro One
announced its customers can now report power outages online as part
of the company's continued commitment to enhance its' customers
experience through new and innovative services and tools.
"We know many of our customers rely on and prefer mobile
technology as well as self-serve tools, so we're introducing this
service to meet our customers' evolving needs now and in the
future," said Imran Merali, Vice
President, Customer Service, Hydro One. "We understand outages
disrupt our customers' lives, which is why we are making it easier
for customers to connect with us the way they want to report an
outage online through our map or app and get the information they
need."
Hydro One continuously looks at ways to improve its customers'
outage experience including receiving information when it's needed
most. The ability to report an outage online complements
the company's existing outage tools, which give customers options
on how they want to receive updates and other personalized
features. These tools include the company's outage map and mobile
app, and proactive text or e-mail alerts.
Customers looking to report an outage online will need the phone
number associated with the account or the account number along with
the street address. To learn more about this new feature and
Hydro One's outage tools, visit:
https://www.hydroone.com/power-outages-and-safety/outage-tools.
About Hydro One Limited (TSX: H)
Hydro One Limited, through its wholly-owned subsidiaries, is
Ontario's largest electricity
transmission and distribution provider with approximately 1.4
million valued customers, approximately $27.1 billion in assets as at December 31, 2019, and annual revenues in 2019 of
approximately $6.5 billion. Our team
of approximately 8,800 skilled and dedicated employees proudly
build and maintain a safe and reliable electricity system which is
essential to supporting strong and successful communities. In 2019,
Hydro One invested approximately $1.7
billion in its transmission and distribution networks and
supported the economy through buying approximately $1.5 billion of goods and services.We are
committed to the communities where we live and work through
community investment, sustainability and diversity initiatives. We
are designated as a Sustainable Electricity Company by the Canadian
Electricity Association. Hydro One Limited's common shares are
listed on the TSX and certain of Hydro One Inc.'s medium term notes
are listed on the NYSE. Additional information can be accessed at
www.hydroone.com; www.sedar.com or www.sec.gov.
Forward-Looking Statements and Information:
This press
release may contain "forward-looking information" within the
meaning of applicable securities laws. Words such as "expect,"
"anticipate," "intend," "attempt," "may," "plan," "will", "can",
"believe," "seek," "estimate," and variations of such words and
similar expressions are intended to identify such forward-looking
information. These statements are not guarantees of future
performance or actions and involve assumptions and risks and
uncertainties that are difficult to predict. Therefore, actual
outcomes and results may differ materially from what is expressed,
implied or forecasted in such forward-looking information. Some of
the factors that could cause actual results or outcomes to differ
materially from the results expressed, implied or forecasted by
such forward-looking information, including some of the assumptions
used in making such statements, are discussed more fully in Hydro
One's filings with the securities regulatory authorities in
Canada, which are available on
SEDAR at www.sedar.com. Hydro One does not intend, and it disclaims
any obligation, to update any forward-looking information, except
as required by law.
SOURCE Hydro One Inc.