TORONTO, Feb. 11, 2021 /CNW/ - Today, Hydro One launched
Connected for Life, a promise to help customers stay connected to
safe and reliable power. The initiative builds on the company's
pledge to keep the lights on during the pandemic and ensures
customers experiencing hardship have electricity while working
together with Hydro One's customer care team to access financial
assistance and flexible payment options.
"Connected for Life is a reflection of who we are and our
transformation as a company to put people first," said Mark Poweska, President and CEO, Hydro One. "Our
people, towers, poles and wires bring the light, heat,
refrigeration and technology that is essential to life. We have a
deep responsibility to do everything we can to support our
customers with financial assistance, flexibility and choice during
this difficult time."
Over the last year, Hydro One was the first utility in
Ontario to offer a pandemic relief
program and returned approximately $5
million in security deposits to more than 4,000 business
customers. The company has also introduced increased account
flexibility, digital solutions and improved outage
communications.
The company is running an awareness campaign after customer
research found that 70 per cent of Ontarians are not aware of Hydro
One's Pandemic Relief Program and awareness is even lower on other
customer support programs.
Customers experiencing financial hardship are encouraged to
contact the company for assistance. Visit
HydroOne.com/ConnectedForLife or call 1-888-664-9376 for more
information.
Hydro One Limited (TSX: H)
Hydro One Limited, through its wholly-owned subsidiaries, is
Ontario's largest electricity
transmission and distribution provider with approximately 1.4
million valued customers, approximately $27.1 billion in assets as at December 31, 2019, and annual revenues in 2019 of
approximately $6.5 billion. Our team
of approximately 8,800 skilled and dedicated employees proudly
build and maintain a safe and reliable electricity system which is
essential to supporting strong and successful communities. In 2019,
Hydro One invested approximately $1.7
billion in its transmission and distribution networks and
supported the economy through buying approximately $1.5 billion of goods and services. We are
committed to the communities where we live and work through
community investment, sustainability and diversity initiatives. We
are designated as a Sustainable Electricity Company by the Canadian
Electricity Association. Hydro One Limited's common shares are
listed on the TSX and certain of Hydro One Inc.'s medium term notes
are listed on the NYSE. Additional information can be accessed at
www.hydroone.com; www.sedar.com or www.sec.gov.
SOURCE Hydro One Inc.