OTTAWA, ON, Nov. 13, 2020
/CNW/ - Kinaxis® Inc. (TSX: KXS), the authority in driving
agility for fast, confident decision-making in an unpredictable
world, has promoted Mike Mauger to
the role of Chief Customer Success Officer. In this role, Mauger
leads the global customer support, customer success, knowledge
management, deployment QA and cloud services teams to work in
partnership with customers to anticipate, identify and address
needs proactively.
"Our goal as a team is to ensure we provide the best service
possible to our customers at each stage of the customer journey,"
said Mauger. "Our team is devoted to helping customers realize the
unique value they set out to gain from Kinaxis RapidResponse and
empower everyone at Kinaxis to play a role in delivering a positive
customer experience. I look forward to continuing to drive success
for our customers, especially as we navigate through an ongoing
pandemic."
Throughout his three-year tenure at Kinaxis, Mauger has been
committed to understanding the performance and value expectations
for all Kinaxis customers and strengthening the company's support
infrastructure. To do this, Mauger has significantly grown the
global customer care team worldwide and formally launched the
customer success team and customer excellence programs – all
committed to supporting the success of Kinaxis customers around the
global.
"Since his first day with Kinaxis, Mike has been maturing the
customer care organization, and I credit him with helping us
achieve our highest customer satisfaction scores to date," said
John Sicard, Chief Executive
Officer, Kinaxis. "It is a privilege to have Mike lead this vital
function and I look forward to achieving even higher customer
satisfaction levels under his leadership as we continue to scale
the business."
About Kinaxis Inc.
Everyday volatility and uncertainty demand quick action.
Kinaxis® delivers the agility to make fast, confident decisions
across integrated business planning and the digital supply chain.
People can plan better, live better and change the world. Trusted
by innovative brands, we combine human intelligence with AI and
concurrent planning to help companies plan for any future, monitor
risks and opportunities and respond at the pace of change. Powered
by an extensible, cloud-based platform, Kinaxis delivers
industry-proven applications so everyone can know sooner, act
faster and remove waste. For more Kinaxis news, visit Kinaxis.com
or follow us on LinkedIn or Twitter.
Forward-Looking Statements
Certain statements in this release constitute forward-looking
statements within the meaning of applicable securities laws.
Forward-looking statements include statements as to Kinaxis' growth
opportunities and the potential benefits of, and demand for,
Kinaxis' products and services. These statements are subject to
certain assumptions, risks and uncertainties, including our view of
the relative position of Kinaxis' products and services compared to
competitive offerings in the industry. Readers are cautioned not to
place undue reliance on such statements. Kinaxis' actual results,
performance, achievements and developments may differ materially
from the results, performance, achievements or developments
expressed or implied by such statements. Risk factors that may
cause the actual results, performance, achievements or developments
of Kinaxis to differ materially from the results, performance,
achievements or developments expressed or implied by such
statements can be found in the public documents filed by Kinaxis
with Canadian securities regulatory authorities. Kinaxis assumes no
obligation to update or revise any forward-looking statements,
whether as a result of new information, future events or otherwise,
except as expressly required by law.
SOURCE Kinaxis Inc.