TELUS internationally recognized for Best Wireless Network Quality and as Fastest Mobile Operator in Canada
April 22 2021 - 08:52AM
As Canadians continue to rely more than ever on strong, reliable
wireless networks for work, remote learning, entertainment, and
staying connected, TELUS announced today that its superior network
speed, strength, and reliability has been recognized by two
industry-leading experts, including being named the fastest mobile
operator in Canada2 in the Q1 2021 Speedtest Intelligence report by
Seattle-based Ookla®. TELUS also earned the title of Top Wireless
Network Quality in Western Canada and tied for first in Ontario in
New York-based J.D. Power’s 2021 Canada Wireless Network Quality
Study.
“Our team understands that having the fastest
network on a global basis matters as it drives the innovation that
enables the diversity and competitiveness of our country’s private
sector, supporting Canada’s economic growth and job creation,” said
Darren Entwistle, President and CEO, TELUS. “It matters because it
helps us answer society’s most pressing social challenges in
health, education, agriculture and the environment, while improving
economic equality in our digital world. As we continue to navigate
the global pandemic, Canadians can be confident that our
world-leading network, with its global-best speed and expansive
coverage, will continue to keep them connected to what matters
most.”
Below are key highlights from the reports:
- Ookla found that TELUS’ network speed outperformed all other
mobile operators with a Speed Score of 87.54 Mbps*
- TELUS ranked Fastest Mobile Network in Ontario and Manitoba
three quarters in a row by Ookla3
- Seventh consecutive year that J.D. Power has awarded TELUS the
top spot in Ontario4
- J.D. Power ranked TELUS #1 in Western Canada for best wireless
network quality, outperforming all other network providers with
fewest calling, messaging, or data problems
TELUS’ wireless and wireline networks continue to
serve Canadians with the highest quality and connectivity
excellence during the ongoing COVID-19 pandemic. In 2020, TELUS
accommodated a surge in demand on our networks, including a 40%
increase in multimedia messaging; a 40% surge in Internet usage; a
50% increase in average monthly call volumes; and a 26% increase in
TV viewing. With more Canadians continuing working and learning
from home, we are constantly investing in new technologies to
enhance TELUS’ network resiliency and world class performance
standards to ensure that our customers have a seamless, robust
experience.
“This multi-year recognition from two US-based,
independent, third-party organizations is a further testament to
the efficacy of our ongoing investments in technology innovation,
and to our team’s success in providing an industry-leading
connected experience,” Mr. Entwistle added. “These accolades
reinforce the strength of our network from coast-to-coast-to-coast,
giving Canadians the confidence that TELUS’ globally leading
network, with its world best speed and expansive coverage, will
continue to keep them connected to critical economic, educational
and social resources as we navigate another dynamic year.”
Since 2000, TELUS has invested nearly $240 billion
in network infrastructure, spectrum, and operations to enhance the
coverage, speed, and reliability of its networks. Over the next
three years, TELUS has committed to investing an additional $40
billion to support the roll out of its 5G network, which will
enhance innovation and help drive digital development across key
sectors of the Canadian economy.
This latest recognition from Ookla and J.D. Power
complements the countless accolades TELUS has earned over the years
in respect of their world-leading wireless network. In 2020, TELUS
was recognized by other independent industry-leading experts,
including UK-based Opensignal, Victoria-based Tutela and New
York-based PCMag, building on an outstanding record of achievement
with respect to network excellence. Notably, these awards are based
on TELUS’ national networks, inclusive of both urban and rural
coverage.
About
TELUSTELUS (TSX: T, NYSE: TU) is a dynamic, world-leading
communications technology company with $16 billion in annual
revenue and 16 million customer connections spanning wireless,
data, IP, voice, television, entertainment, video, and security. We
leverage our global-leading technology and compassion to enable
remarkable human outcomes. Our longstanding commitment to putting
our customers first fuels every aspect of our business, making us a
distinct leader in customer service excellence and loyalty. In
2020, TELUS was recognized as having the fastest wireless network
in the world, reinforcing our commitment to provide Canadians with
access to superior technology that connects us to the people,
resources and information that make our lives better. TELUS Health
is Canada’s leader in digital health technology, improving access
to health and wellness services and revolutionizing the flow of
health information across the continuum of care. TELUS Agriculture
provides innovative digital solutions throughout the agriculture
value chain, supporting better food outcomes from improved
agri-business data insights and processes. TELUS International (TSX
and NYSE: TIXT) is a leading digital customer experience innovator
that delivers next-generation AI and content management solutions
for global brands across the technology and games, ecommerce and
FinTech, communications and media, healthcare, travel and
hospitality sectors. TELUS and TELUS International operate in 25+
countries around the world. Together, let’s make the future
friendly.
Driven by our passionate
social purpose to connect all citizens for good, our deeply
meaningful and enduring philosophy to give where we live has
inspired TELUS, our team members and retirees to contribute more
than $820 million and 1.6 million days of service since 2000. This
unprecedented generosity and unparalleled volunteerism have made
TELUS the most giving company in the world.
For more information
about TELUS, please visit telus.com, follow us @TELUSNews on
Twitter, and @Darren_Entwistle on Instagram.
For more
information, please contact:Brandi ReesTELUS Public
Relationsbrandi.rees@telus.com
____________________1
TELUS tied for Top Wireless Network Quality in Ontario in J.D.
Power’s 2021 Canada Wireless Network Quality Study2 Based on
analysis by Ookla® of Speedtest Intelligence® data for average
download speeds and Speed Score in Canada for Q1 2021. Ookla
trademarks used under license and reprinted with permission.3 Based
on analysis by Ookla® of Speedtest Intelligence® data for average
download speeds in Ontario and Manitoba for Q3 2020 - Q1 2021.
Ookla trademarks used under license and reprinted with permission.4
TELUS tied for Top Wireless Network Quality in Ontario in J.D.
Power’s 2021 Canada Wireless Network Quality Study
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