Open Letter from the CEO
May 7, 2021
Dear shareholders, customers and communities,
In the 12 months since my last letter, your Company has
continued to direct our human and technological innovation toward
providing the tools, resources, information and care necessary to
keep our fellow citizens, customers and communities – globally –
connected, productive, safe and healthy amidst the global pandemic.
TELUS has successfully navigated the evolving health crisis and
subsequent public health measures by remaining focused on the
cornerstone of our leadership in social capitalism: leveraging our
world-leading technology and human compassion to enable remarkable
outcomes in the communities where we live, work and serve.
To date, TELUS, our team members and retirees, as well as our
friends and family members, have committed $150 million in support
of COVID-19 relief efforts for the benefit of the many stakeholders
we serve. Since the onset of the pandemic, we have offered more
support to our communities than any other Canadian organisation and
it is my privilege to share some of the highlights in this
regard.
A response guided by experts inside and outside
TELUS
Our response has been informed by the expertise of both our
Emergency Management Operating Committee (EMOC) and our TELUS
Medical Advisory Council. Notably, TELUS’ EMOC continues to drive
best-in-class business continuity practices in respect of pandemic
planning, return-to-work initiatives and vaccine rollout support,
which we have shared with our business customers and partners in
both the public and private sectors since March of 2020. Similarly,
we continue to consult with our Medical Advisory Council to develop
appropriate safety protocols, as well as to provide information and
counsel as vaccination initiatives roll out across the country.
Supporting our customers throughout the evolving health
emergency
Since the start of the pandemic, we have consistently leveraged
our world-leading technology to enable up to 95 per cent of our
team members, globally, to work from home, supporting our customers
safely and productively. To help ensure their continued health and
well-being, our domestic team members currently working from home
will continue to do so until at least the end of September 2021,
consistent with the timelines associated with national immunisation
efforts offering protection to all Canadians who wish to be
vaccinated. Similarly, we continue to leverage our work-from-home
capabilities for the majority of our international team members
whilst also accommodating limited teams working safely in our sites
as required to meet the specific needs of our customers.
Serving our consumer customers safely and effectively
Across Canada, TELUS has been operating as an essential service
throughout the pandemic, pivoting to accommodate various
provincially mandated health restrictions, lockdowns and staged
re-openings. We have remained steadfast in protecting our customers
and team members in our retail stores, warehouses and
administrative buildings as well as our technicians working in the
field.
Notably, your Company has created a safe, touchless in-store
service experience, inclusive of plexiglass at the cash, triaging
at the entrance, social distancing throughout the store and the
mandatory use of masks. Additionally, to best utilise our resources
during lockdowns and reduced traffic in our stores, some team
members were redeployed to support busier areas of our
organisation. This proactive reassignment strategy resulted in full
employment for our retail team throughout the COVID-19 crisis.
At the end of March 2021, TELUS launched a testing pilot
programme with select customer-facing team members who are now
being screened for COVID-19 twice a week. The programme, which
offers an added layer of protection for team members and customers,
is being piloted at our TELUS Health Care Centres with plans to
expand to additional customer-facing teams in the coming
months.
Revolutionising field installations to promote physical
distancing
These enhanced in-store protocols have been complemented by our
industry-first virtual installation and repair processes for the
fulfillment of services at the homes of our customers.
Our TELUS touchless fulfillment process remained our primary
means of interacting with customers for most of the past year, and
as the country emerged from various lockdown measures, we offered
clients the option to proceed with DIY, virtual installations or
in-home professional support. These innovative field services were
designed to protect both customer and team member safety.
Addressing the evolving needs of our customers through digitised
services
During the pandemic, our advanced digital capabilities have
enabled Canadians to do business with us when and how they wanted,
from wherever they needed to be connected. Indeed, during the
lockdowns, our enhanced digital platforms allowed us to put our
customers first by absorbing much of the volume from our
traditional channels and offsetting the impact of store
closures.
Furthermore, with more people working, learning, socialising and
transacting online, we introduced TELUS Online Security. Through
this service, we are providing nationwide capabilities including
device protection, virtual private networks, proactive identity and
credit monitoring, as well as identity theft restoration and
reimbursement coverage.
Enabling our business customers during difficult times
To ensure similar levels of safety for our business customers
and the team members who support them, we offered the same virtual
installation, service and repair support to our business customers,
including pharmacies, long-term care homes, hospitals and clinics
across Canada. In addition, we supported our business customers in
their transition to a digital-first strategy, providing 90-day free
trial offers and empowering more than 6,400 businesses with our
virtual work solutions. To show our support, TELUS shared our
pandemic planning framework with over 500,000 businesses, and also
held panel discussions focused on sharing best practices to ensure
customer and employee well-being as those businesses re-started
their commercial activities.
To demonstrate our support and help improve the circumstances
for small businesses during the lockdowns and periods of enhanced
commercial restrictions, TELUS launched #StandWithOwners. This
$500,000 commitment to support, promote and help business owners
became the number one trending topic on Twitter.
Building on the momentum of our #StandWithOwners campaign, in
October, we kicked off Small Business Month with a series of
special offers for business owners, reminding Canadian businesses
and consumer customers of our ongoing commitment to supporting the
small business community.
Providing innovative solutions to keep people safe,
informed and connected
Connecting communities with Optik TV
We leveraged the power of our Optik platform to bring
communities together and amplify the reach of important local
content. Appreciating the central role that faith-based services
and community programming play in the lives of many citizens during
this time of physical distancing, our team pre-emptively
implemented Optik TV enhancements and collaborated with community
institutions to enable religious ceremonies to be broadcast
virtually. Additionally, to help seniors stay connected, we
deployed a “local camera” capability, which allowed live
video-feeds from on-site chapels to be delivered through Optik TV
to long-term care facilities.
In addition, we offered live feeds of learning content from our
science centre partnerships and worked with community partners,
including performing and visual arts organisations, to help these
companies reach their audiences, virtually.
Leveraging Optik to promote mental and physical wellness
We further supported the well-being of our customers and their
families by connecting them to content that promotes mental and
physical wellness. Supplementing our TELUS Healthy Living Network,
we offered customers access to apps like Calm and virtual yoga
classes through Yyoga, helping even more people stay mentally well
and healthy, virtually.
Promoting online safety with our TELUS Original “Dark Cloud”
As citizens, including our youth, increased their online
activity, TELUS further promoted the importance of mental health
and highlighted the risks of online bullying. Notably, our team
launched a new TELUS Original, “Dark Cloud: The High Cost of
Cyberbullying”, which explores the causes of cyberbullying and
offers strategies for prevention. This content supports TELUS’
ongoing efforts to combat the nefarious practice of bullying by way
of our TELUS Wise programme, through which we amplified access to
online digital safety resources in 2020, including introducing new
online workshops for adults. By the close of the year, we had
reached more than 90,000 Canadians through TELUS Wise online or
virtual workshops.
Staying entertained during the lockdown
As fewer new television programmes were being released due to
reduced production schedules, TELUS launched “TELUS Presents”,
comprised of curated, difficult-to-find content from around the
world. In addition, our TELUS Talks podcasts with veteran
journalist Tamara Taggart continued to share insightful and timely
narratives that resonated with our audience as we navigated the
pandemic together.
To share TELUS’ vision for the future of technology and how we
are delivering value, driving innovation and making the future
friendly for citizens around the world, our team launched “Future
Builders”. Created in collaboration with Elevate, a leading-edge
organisation that shares TELUS’ desire to answer society’s greatest
challenges, this podcast/video series features discussions with
TELUS experts who provide insight into key areas of TELUS’
innovation (such as agriculture, artificial intelligence, 5G and
more), reinforcing our team’s passion for leveraging our
world-leading technology to drive positive social change.
Driving better outcomes with Data for Good
As part of TELUS’ commitment to helping reduce the spread and
impact of COVID-19, we have been leveraging the vital data
available to us to support public health and safety efforts, whilst
remaining acutely aware of privacy considerations, through Data for
Good. This programme provides an advanced approach to de-identified
data analytics to help all levels of government and public agencies
in making more strategic and informed decisions based on real-world
information. Importantly, Data for Good makes it possible for
health authorities and academic researchers to use strongly
de-identified data from TELUS Insights to measure progress and
assess additional opportunities to help stop the spread of COVID-19
without compromising the personal privacy of Canadians.
Connecting Canadians through our world-leading
networks
Our fast, reliable and world-leading broadband networks have
ensured that Canadians within our wireless or wireline footprint
have access to the tools and resources needed to stay connected.
This includes providing hospitals and healthcare facilities with
connectivity to support them in performing their critical – and
life-saving – work.
Why connectivity matters
Our team understands that having access to fast, reliable and
ubiquitous connectivity – in urban and rural regions alike –
matters as it drives innovation that enables the diversity and
competitiveness of our country’s private sector, supporting
economic growth and job creation for our nation. It matters because
it helps us answer society’s most pressing social challenges in
health, education and the environment, whilst improving economic
equality in our digital world.
Accelerating the expansion of our 5G and PureFibre networks
The health emergency has reinforced the need for fast, reliable
connectivity, particularly in rural regions, where improved network
access is all the more vital. Notably, by year-end, we will have
connected more than 279 communities to our leading TELUS PureFibre
network and expanded our wireless network to reach 99 per cent of
the population, with 70 per cent covered by 5G. This includes
providing vital connectivity for 60 Indigenous communities across
B.C., Alberta and Quebec.
Our commitment to connecting remote communities was exemplified
through the expansion of our world-leading LTE Advanced networks to
nearly 5,000 citizens across 14 communities on Quebec’s Lower North
Shore, located 2,000 kilometres east of Montreal. For the first
time ever, these 2,000 households, businesses, schools and
healthcare centres have access to high-speed internet, mobile phone
service and virtual care.
To continue to serve our customers effectively, including those
in rural regions, we will invest $54 billion through 2024 to
accelerate our network builds and technology deployment to further
improve data speeds and network performance for citizens and
businesses. These investments exemplify the nexus of our
time-tested growth strategy and our social capitalism thesis to
leverage our world-leading technology to enable critical
connections and opportunities for our customers and communities,
regardless of where in Canada they call home.
Providing the network strength to keep Canada working –
remotely
The strength, speed and consistency of our country’s networks
have bolstered our nation’s productivity throughout the pandemic.
The Global Remote Work Productivity Tracker, an independent report
examining the impact of working from home, determined that
Canadians recorded a 170 per cent increase in remote work following
the onset of the global pandemic, contributing to an overall
increase in productivity of 25 per cent. By comparison, Europe and
the United States saw productivity declines of 8.2 per cent and 7.2
per cent, respectively, as a result of remote working.
Remaining steadfast in our commitment to delivering globally
leading networks
The enhanced level of reliable connectivity we have provided for
our customers is thanks to our award-winning wireless and wireline
networks, enabled by our amazing engineers, technologists and
network innovators. In February 2021, our world-leading wireless
network was recognised by the independent UK-based Opensignal as
Canada’s best network for the ninth time. Opensignal further
acknowledged our next-generation 5G network in April with six
awards for superiority in respect of speed and coverage. In
addition, U.S.-based Ookla gave our network top honours for Best
Network in Canada, naming us the Fastest Mobile Network for the
seventh consecutive time and awarding us Best Mobile Coverage in
Canada for the fourth consecutive time in its Speedtest Award.
This recognition from Opensignal and Ookla complements the
countless accolades TELUS has received over the years. In 2020,
TELUS was recognised by other independent, industry-leading
experts, including U.S.-based J.D. Power, Victoria-based Tutela and
U.S.-based PCMag, building on an outstanding record of achievement
with respect to network excellence. Similarly, our PureFibre
network received international recognition in 2020. By way of
example, U.S.-based PCMag ranked our PureFibre network as Best for
Gaming and recognised TELUS as the fastest internet service
provider, nationally.
Exemplifying our leadership in social
capitalism
Connecting for Good in a multitude of ways
We have continued to reach out to our most vulnerable
communities to ensure access to vital connectivity and healthcare
resources. Our Connecting for Good programmes have extended their
reach throughout the pandemic, connecting even more traditionally
underserved Canadians from coast-to-coast.
By way of example, we expanded our Mobility for Good programme
to Saskatchewan, Quebec, Northern Canada, Nova Scotia, Newfoundland
and P.E.I., making this initiative truly national and available to
20,000 vulnerable, young Canadians transitioning out of foster
care. Building on the success of this initiative, we launched the
TELUS Mobility for Good programme for Seniors, providing eligible
elderly, low-income Canadians with access to low-cost wireless
connectivity, keeping them connected to loved ones, whilst reducing
feelings of isolation, helping to manage their mental well-being,
and providing access to important healthcare and government
resources. Moreover, since the start of the pandemic, we have
donated over 14,000 phones, tablets and plans – valued at $16
million – to hundreds of not-for-profit organisations supporting
Canadians through the health emergency.
Similarly, we expanded our Internet for Good programme to
include 200,000 people living with disabilities in B.C., Alberta
and Quebec and introduced enhancements to expedite access to the
programme for K-12 students in need across B.C. and Alberta. Since
inception, 95,000 family members and people with disabilities have
benefitted from low-cost high speed internet by way of the
programme.
We continue to provide primary and mental health care to people
experiencing homelessness and others in need through our Health for
Good programme, and in January, we launched two new Health for Good
mobile clinics in Vancouver and Toronto. This builds on the seven
clinics we introduced in 2020, bringing our total to 13 clinics in
operation, nationwide. Importantly, many of our provincial Health
for Good partners are utilising the clinics to provide COVID-19
testing and assessments. In total, we have supported nearly 59,000
visits and completed almost 18,000 COVID assessments and tests.
Augmenting our support for diversity and inclusion
Diversity and inclusion (D&I) have always been central to
our commitment to social capitalism and in 2020, your Company
undertook a series of initiatives to ensure our organisation
evolved toward an even more accurate representation of the
customers and communities we serve. Notably, we welcomed our
inaugural Chief D&I Officer, introduced a resource group to
support our Black team members, and updated our board diversity
policy. In this regard, after exceeding our initial target for
gender diversity, TELUS is leading the way in board diversity by
adopting and surpassing our revised board diversity targets for
gender, visible minority and Indigenous representation this
year.
Sharing our social capitalism thesis through the TELUS
Pollinator Fund for Good
Building on our team’s legacy of using our core business to
amplify a greater social purpose that benefits all of our
stakeholders, we launched the TELUS Pollinator Fund for Good in
2020. At $100 million, it is one of the largest corporate social
impact funds in the world. Providing early-stage financing to
entrepreneurs, as well as new and established companies – in Canada
and abroad – the Fund enables purpose-driven companies to scale and
bring socially innovative, sustainable businesses to life.
By way of example, early in 2021, the Pollinator Fund for Good
invested in Raven Indigenous Capital Partners’ Impact Investment
Fund, the world’s first Indigenous impact fund. Through this
investment, we will ensure greater opportunities for Indigenous
businesses and entrepreneurs, whilst helping to address some of the
most pressing issues facing Indigenous communities across
Canada.
Promoting food security thanks to TELUS Agriculture
The health emergency identified vulnerabilities in our food
supply that can be mitigated through transformative, connected
technology. In this regard, we also directed our human and
technological innovation toward improving access to a nutritious
food supply that is safe, sustainable, expansive and connected
through the launch of TELUS Agriculture. This line of business will
create a fully-connected agriculture value chain, enabling TELUS to
improve outcomes for citizens by helping to safely and securely
feed an increasingly hungry world.
Doing well and doing good through tax morality
A central tenet of our social capitalism thesis is a belief that
in order to do well in business we must also do good by the
stakeholders we serve. One of the many ways in which we are doing
good in our communities is through tax morality. In this regard,
your Company has paid more than $46 billion in total tax and
spectrum remittances, since 2000, to our federal, provincial and
municipal governments. These funds support the infrastructure and
public health and public policy initiatives we all rely on as
citizens – something which has taken on additional importance as we
continue to weather the ongoing health crisis together.
Enabling the health and wellness of Canadians,
virtually
Over the course of the pandemic, we have supported vulnerable
Canadians unable or unwilling to leave their homes through
innovative digital health solutions. By way of example, Babylon by
TELUS Health virtual care was extended from B.C. to Alberta,
Saskatchewan and Ontario over the course of 2020. As a reflection
of the diverse communities we serve, physician consults are offered
in multiple languages.
For those physicians currently using a TELUS electronic medical
record (EMR) product, the Virtual Visit functionality has enabled
more than 588,000 virtual visits since it was launched last spring.
Akira by TELUS Health, which enables employers to support the
health of their employees, realised year-over-year growth of almost
300 per cent in 2020. More than two million Canadians and their
families are covered by one of these solutions, including our
recently acquired EQ Care. In late 2020, we implemented the Health
Report Manager (HRM), a programme managed by OntarioMD that allows
for communication directly between our Akira by TELUS Health
platform and 12,000 family physicians in Ontario.
Wellness monitoring solutions for some of our most vulnerable
citizens
TELUS is now the largest Canadian-owned Personal Emergency
Response System (PERS) service provider. By way of example, in
September, our LivingWell Companion service, which provides
personal emergency support for elderly citizens living
independently, was launched nationally and we now offer the service
in French, Cantonese, Mandarin and Punjabi, in addition to English.
Additionally, our TELUS Home Health Monitoring (HHM) solution
provided virtual support to 11,800 patients across our footprint, a
tenfold increase over 2019. Recently, our HHM programme was
augmented with the TELUS LivingWell Companion fall detection
devices as part of Vancouver Island Health Authority’s innovative
new Hospital at Home deployment, where acute care patients are
safely monitored in their homes as an extension of the acute care
ward.
Helping first responders and frontline healthcare teams stay
connected and well
The mental and emotional toll the prolonged fight against
COVID-19 has taken on many first responders and healthcare workers
is significant and the criticality of supporting their mental
health needs cannot be overstated. In this regard, your Company
launched our Espri by TELUS Health mental wellness app. The app
continues to be adopted across the country by first responders, law
enforcement and healthcare teams and the organisations that support
them.
Assisting government partners in the vaccination rollout
Consistent with our commitment to social capitalism, we have
extended our human and technological innovation to improve the
health outcomes of our fellow citizens by reaching out proactively
to provincial governments to offer our support as the national
vaccine programme expands and accelerates.
To date, we have created a contact-free, electronic vaccination
record solution through our EMRs for physicians and pharmacists in
Quebec. We have pivoted our Health for Good Mobile Clinics to bring
vaccine efforts to marginalised and homeless individuals, including
being the first mobile vaccine clinic in Toronto to reach out to
the traditionally underserved Parkdale community. In total, we have
provided 500 vaccinations through our Health for Good mobile
clinics.
In Alberta, we installed monitoring lines to ensure the deep
freezers needed to store vaccines remained at consistent
temperatures, whilst also working with health authorities to
improve efficiencies at their call centres during the initial week
of vaccine appointment bookings.
Importantly, we have built, staffed, connected and continue to
monitor call centres for both the B.C. and Ontario health
authorities. Notably, thanks to the amazing efforts of the nearly
1,800 TELUS team members volunteering in the call centres for all
five health authorities across the province as part of the Immunise
B.C. initiative, all British Columbians will be able to receive a
vaccination by the end of June – two full months ahead of schedule.
See how this meaningful initiative is positively impacting our
volunteer team members.
In addition, as one of the inaugural members of the Industry for
Vaccine (IFV) coalition, TELUS has been offering financial
resources and the support of our team to help in the creation of
community hubs to support the vaccine effort in Quebec. Through
this innovative private-public partnership launched in late March,
TELUS has been working collaboratively with other private sector
organisations to support the creation of 30 vaccine centres in
local communities around the province.
Our TELUS team is also leveraging the technology associated with
our electronic medical records to support citizens through our
electronic vaccination record (EVR) initiative. Our EVR is
currently deployed across 27 mass-vaccination sites in Quebec,
enabling a contact-free patient experience. To date, we have
documented more than a quarter of a million vaccines in our
system.
Giving back to our communities with our hearts and our
hands
The pandemic has compelled your Company to redirect many of our
traditional in-person community giving projects to virtual. As
such, in 2020, the TELUS team completed 1.2 million acts of giving,
virtually and safely, to help build stronger, healthier
communities. This included sewing masks and other personal
protection items for frontline workers, delivering food and
supplies to local food banks and families in-need, donating blood,
and conducting phone check-ins for isolated seniors.
Throughout 2020, our TELUS family volunteered 1.25 million hours
and contributed $85 million, representing five per cent of pre-tax
profits, to charitable and community organizations worldwide. This
includes $8.9 million contributed by the TELUS Friendly Future
Foundation (TFFF), of which $6.5 million was distributed through
our TELUS Community Boards, and $2.4 million by way of TFFF rapid
response grants. Last year alone, the TFFF helped over five million
Canadians through the funding of grants that supported public
health.
Protecting citizens and raising funds through our TELUS critter
masks
In 2020, we introduced our popular reusable critter masks. Since
launch, we have sold 80,000 masks, helping to keep our neighbours
safe, whilst also raising $605,000 for the TELUS Friendly Future
Foundation (TFFF).
Providing our community partners with innovative solutions and
support
As the pandemic forced many of our community and not-for-profit
partners to rethink their giving and support strategies, our team
provided the innovative solutions needed for our partners to
connect with their customers and constituents. By way of example,
we offered our team’s expertise and support for the Operation
Enfants Soleil Telethon, a local telethon in Quebec. In addition to
volunteer efforts, the team implemented the cloud-based contact
centre needed for the organisation to receive $17 million in
donations. Moreover, the team helped build a similar cloud-based
contact centre for the Miracle Weekend Telethon supporting the B.C.
Children’s Hospital Foundation.
Similarly, as typical summer activities were cancelled in order
to keep children safe, our team worked with Microsoft, TELUS Spark
in Calgary and TELUS World of Science Edmonton to introduce virtual
science camps. These camps enabled children to leverage immersive
technologies to participate in virtual activities spanning a broad
range of topics in math, science and coding.
In addition, our team has responded expeditiously to support
Indigenous communities, many of which have been significantly
impacted by the pandemic. By way of example, our team collected and
delivered masks, hand sanitizer and gloves from our local supply to
various Indigenous communities to help keep them safe throughout
the health emergency.
To support our team members in their desire to spread kindness
and positivity, we introduced the Acts of Good programme for our
technicians in B.C. and Alberta. Through this initiative, these
team members were provided with a gift card to be used to
demonstrate their support for their neighbours. Incredibly, more
than 1,000 technicians were inspired to give back to their
communities by purchasing and safely delivering much-needed food
items to local food banks, purchasing flowers for isolated seniors
or buying sanitisation supplies for Indigenous communities.
Earning recognition for the TELUS family’s commitment to
social capitalism
As a result of the passionate dedication demonstrated by our
team, your Company earned significant praise and recognition for
our efforts both in supporting pandemic relief and for our ongoing
commitment to creating stronger, healthier communities on a global
basis. Notably, TELUS was the only telecom company, and only one of
three Canadian organisations, to earn a place on the Wall Street
Journal’s list of “100 Most Sustainably Managed Companies in the
World.” Impressively, The Wall Street Journal named us the 15th
company in the world in the category of social capitalism
leadership. We were also very proud to have elevated our ranking
into the 90th percentile for our industry on the Dow Jones
Sustainability Index. We are the only North American company on the
DJSI World Index in our sector, and one of only eight companies
globally in our industry.
We were also recognised for our commitment to sustainability, on
a global basis, through our ranking on the Corporate Knights 2021
Global 100 Most Sustainable Corporations Index for the 9th time.
Impressively, TELUS is the highest ranking telco in North America
and the second highest, globally, on the Index. In addition, our
organisation earned a place as one of Canada's Top 100 Greenest
Employers for our global leadership and commitment to building a
more sustainable future. Finally, TELUS maintained its #1 global
position on the Didtheyhelp.com Heroes COVID Leaderboard for nine
consecutive months.
Our team’s ongoing commitment to keeping our team members
engaged, healthy, safe and feeling supported earned us national and
international recognition, as well. Importantly, TELUS was
acknowledged as Canada’s leading global workplace by Forbes World’s
Best Employers 2020. TELUS, including TELUS International, was
ranked first in Canada by Forbes and listed as 40th in the world,
alongside 750 leading international brands. This important
recognition is a testament to the expertise, passion and
cohesiveness of our incredible team and the extraordinary, globally
admired culture that exemplifies our shared values in service to
our fellow citizens.
Looking ahead to a friendlier future
We are hopeful that the second half of 2021 will present a
multitude of opportunities for our customers and fellow citizens to
reconnect and re-engage in a truly meaningful way. Over the course
of the past year, we have seen the incredible accomplishments that
are possible when we come together to amplify the good we can do in
helping our fellow citizens in need. This is why we evolved our
brand promise to invite others to join us in progressing a
stronger, healthier and more caring planet. Indeed, rather than
declaring that the future is friendly, our refreshed brand promise
– Let's make the future friendly – welcomes everyone to join us as
we strive to make the world a better place.
There is hope on the horizon and our TELUS team is privileged to
offer our support in helping to connect citizens to this friendlier
future. Indeed, you can count on the 100,000 TELUS team members and
retirees around the globe to provide unparalleled levels of
connectivity, caring and service excellence for you and your loved
ones in 2021 and well beyond.
On behalf of the TELUS team, thank you for your patronage,
partnership and support.
Darren
May 7, 2021
Media RelationsSteve Beisswanger(514)
865-2787 Steve.Beisswanger@telus.com
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