The need to support Canadians and their mental health has never
been greater. To help more people access care, Sun Life is
expanding its partnership with CloudMD, the creators of Mental
Health Coach. Following a successful seven-month pilot program, Sun
Life will begin rolling out Mental Health Coach as part of its
Group Benefits offering.
Despite many Canadians experiencing mental
health issues, a Sun Life study found over half are not seeking
medical care. Cost, access, and feelings of embarrassment are the
top barriers to blame. Sun Life and CloudMD are bridging the gap
with Mental Health Coach. The service uses data analytics to
identify Clients who are at risk of developing a mental health
issue. It then proactively reaches out to guide Clients to the
right resources and support.
“As the largest provider of group benefits in
Canada, we know that tackling the mental health crisis requires
dedication and a customized approach. Each person experiences
mental health in their own way – no two journeys are the same,”
said Dave Jones, President, Sun Life Health. “We’re committed to
providing Canadians with innovative and personalized mental health
tools to help them wherever they are in their journey. Mental
Health Coach is one way we’re helping our Clients live a healthier
A personalized and preventative approach
to mental health
A Mental Health Coach team member meets
virtually or by phone with the plan member. They walk the plan
member through a mental health assessment and create a personalized
plan based on the benefits available to them. The Mental Health
Coach service monitors the plan members’ progress and provides
regular check-ins. They offer feedback and encouragement and can
re-assess the plan member at any point in their journey.
During the pilot, Sun Life worked closely with
CloudMD to test and refine the Mental Health Coach service.
Findings from the Mental Health Coach pilot include:
- 89% of those experiencing depression and 91% of those
experiencing anxiety noticed ‘major improvements’.
- 73% said they have a better understanding of their
- 82% said they would recommend the service based on their own
- 46% increase in plan members utilizing their mental health
benefits for the first time.
“We know that prevention is key when it comes to
managing disability claims and connecting plan members with the
care they need,” said Karen Adams, President, CloudMD. “The Mental
Health Coach provides convenient and effective access to treatment.
It can help with many mental health issues before they become
severe, which can often lead to people going on disability.”
Select Sun Life Group Benefits Clients will be
able to access the Mental Health Coach service as part of their
integrated benefits offering. The service will be rolled out and
offered across plans throughout 2022.
About Sun Life
Sun Life is a leading international financial
services organization providing insurance, wealth and asset
management solutions to individual and corporate Clients. Sun Life
has operations in a number of markets worldwide, including Canada,
the United States, the United Kingdom, Ireland, Hong Kong, the
Philippines, Japan, Indonesia, India, China, Australia, Singapore,
Vietnam, Malaysia and Bermuda. As of September 30, 2021, Sun Life
had total assets under management of $1.39 trillion. For more
information please visit www.sunlife.com.
Sun Life Financial Inc. trades on the Toronto
(TSX), New York (NYSE) and Philippine (PSE) stock exchanges under
the ticker symbol SLF.
About CloudMD Software &
CloudMD (TSXV:DOC) is transforming the delivery
of healthcare using technology and by providing a patient-centric
approach, with an emphasis on continuity of care. By leveraging
healthcare technology, the Company is building one, connected
platform that addresses all points of a patient’s healthcare
journey and provides better access to care and improved outcomes.
Through CloudMD’s proprietary technology, the Company delivers
quality healthcare through a holistic offering including hybrid
primary care clinics, specialist care, telemedicine, mental health
support, healthcare navigation, educational resources, and
artificial intelligence (AI). CloudMD’s Enterprise Health Solutions
Division includes the leading Student Assistance Program and one of
the top 4 Employee Assistance Programs in Canada and offers one
comprehensive, digitally connected platform for educational
institutions, corporations, insurers, and advisors to better manage
the health and wellness of their students, employees, and
CloudMD currently services a combined ecosystem
of over 7,000 psychiatrists, approximately 4,500 therapists and
counsellors, approximately 4,000 psychologists, over 22,000 family
physicians, over 34,000 medical specialists, over 1,500 allied
health professionals, over 500 clinics, and over 5 million
individuals across North America. For more information please
ON BEHALF OF THE BOARD OF
DIRECTORS “Dr. Essam
Hamza, MD"Chief Executive Officer
FOR ADDITIONAL INFORMATION, CONTACT:
Julia BeckerVP, Investor
Relations email@example.com(604) 785-0850
Forward Looking Statements
This news release contains forward-looking
statements that are based on CloudMD’s expectations, estimates and
projections regarding its business and the economic environment in
which it operates, including with respect to its business plans.
Although CloudMD believes the expectations expressed in such
forward-looking statements are based on reasonable assumptions,
such statements are not guarantees of future performance and
involve risks and uncertainties that are difficult to control or
predict. Therefore, actual outcomes and results may differ
materially from those expressed in these forward-looking statements
and readers should not place undue reliance on such statements.
These forward-looking statements speak only as of the date on which
they are made, and CloudMD undertakes no obligation to update them
publicly to reflect new information or the occurrence of future
events or circumstances, unless otherwise required to do so by
The TSX Venture Exchange does not accept
responsibility for the adequacy or accuracy of this release.
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