UK Regulator Outlines Plan to Make It Easier to Switch Broadband Provider
February 03 2021 - 5:27AM
Dow Jones News
By Adria Calatayud
The U.K.'s communications regulator Ofcom on Wednesday outlined
proposals for new rules to make it easier for consumers to switch
broadband providers.
Under Ofcom's proposals, all residential customers would only
have to contact their new provider to switch, it said. U.K.
customers switching between different networks currently need to
contact both their existing and new provider to coordinate the
change, Ofcom said.
Ofcom said it has opened a consultation process on its
proposals, which will close on March 31. The regulator aims to
publish its decision in the summer and to introduce the new rules
in December 2022.
In 2019, Ofcom already introduced rules that enabled mobile
customers to switch operators by simply sending a text message.
Write to Adria Calatayud at adria.calatayud@dowjones.com
(END) Dow Jones Newswires
February 03, 2021 06:12 ET (11:12 GMT)
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