Holland America Line Extends Cruise
Pause to Include All Departures Sailing to or from a Canadian Port
in 2021
Impacted voyages include Alaska, Canada/New England and Pacific Coastal
sailings scheduled in 2021; similar cruises in 2022 not
impacted
SEATTLE, Feb. 24, 2021 -- As Holland America Line
continues to review and assess its plans around the Canadian
Transport Ministry’s Interim Order that closed Canadian ports and
waters to passenger vessels, the company is extending its pause of
cruise operations to now include all sailings that depart from or
conclude in a Canadian port in 2021. This will include several
Alaska, three Canada/New England and two Pacific Coastal
cruises in summer and fall of this year. It also includes all
Land+Sea Journeys.
At this time, Alaska cruises
departing from mid-May and sailing roundtrip from Seattle, Washington, are not being canceled.
Discussions are underway with Canadian and United States government authorities to try to
find a path forward to preserve these sailings. As more information
is known, an announcement will be made. Guests on impacted
Alaska cruises and Land+Sea
Journeys involving a Vancouver, British
Columbia, Canada, gateway may not move to roundtrip
Seattle cruises at this time, as
these departures are not open for sale pending further
announcements.
“Holland America Line, in alliance with our entire industry, is
optimistic for the resumption of cruising around North America and worldwide,” said
Gus Antorcha, president of Holland
America Line. “However, we must be practical in our approach by
acknowledging the limitations put in place by the current Canadian
order that requires us to cancel select sailings. We thank our
guests for their patience and understanding and know that they,
like us, are eager to see cruising begin again soon.”
Cruises impacted by this pause in operation are:
-
Alaska: Cruises through
September 2021 to Alaska from all departure ports aboard
Koningsdam, Nieuw Amsterdam, Noordam and
Zuiderdam. This also includes any Land+Sea Journeys
connected with canceled Alaska
sailings.
-
Pacific Coastal: Two sailings in early October aboard
Koningsdam and Oosterdam.
-
Canada/New England:
Three cruises aboard Zaandam departing in September 2021.
All 2022 Alaska and Canada/New
England cruises will operate as scheduled. The Canadian Interim
Order expires Feb. 28, 2022.
Holland America Line is closely
following the protocol set forth by the Centers for Disease Control
and Prevention (CDC), and is preparing ships and implementing
procedures to meet all requirements for approval to sail at the
appropriate time.
Guests Automatically Rebooked in 2022
on Similar Cruise
Holland America Line is notifying
guests and their travel advisors of their options. Guests on
Alaska and Canada/New England canceled departures that
are paid in full automatically will be rebooked on an equivalent
cruise or Land+Sea Journey in 2022 at the fare paid for 2021 – with
all cash and FCC funds moved to the new booking. No other action is
needed when accepting the rebooked itinerary. Replacement 2022
booking confirmations will be automatically sent within 30 days of
this announcement.
All guests receive the following options:
- Paid in Full: Those who have paid in full will be
automatically rebooked to the same cruise or Land+Sea Journey in
2022 at the fare paid for 2021.
- Not Paid in Full: Those with bookings not paid in full
may elect to be moved to the same cruise type or Land+Sea Journey
in 2022 at the fare paid for 2021.
If guests decide not to accept a cruise booking in 2022 by
March 31, 2021, they automatically
default to receive an FCC of 110% of any cash paid on the booking.
The minimum FCC is $25 and the
maximum will be an amount up to the base cruise fare paid. Guests
will retain any other FCC used for the canceled 2021 booking with
all FCC amounts moved to their loyalty account for use on a future
cruise booking. For all bookings in 2022, standard cancellation
policies will apply.
Due to the fact that there are no equivalent cruises in 2022,
Pacific Coastal cruise guests will receive the option for an FCC or
full refund.
Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland
America Line can visit the Cancellation Preferences Form to
indicate their preference no later than March 31, 2021.
The FCC is valid for sailings departing through
Dec. 31, 2022. Noncruise fare
purchases — such as shore excursions, air fares, gifts, dining and
spa — will be transferred to a new booking or automatically
refunded via the method of payment used to purchase the services to
the original form of payment.
The above options are not applicable to guests booked on a
charter sailing. Other booking and cancellation conditions and
policies may?apply if the cruise was not booked through Holland
America Line. See the terms and conditions in the Cancellation
Preferences Form for all details.
Holland America Line previously
paused global cruise operations and canceled all departures on all
ships through April 30, 2021, as well
as Alaska cruises through mid-May
or early June, Mediterranean cruises through early June and
Canada/New England itineraries
through August.
For more information about Holland America Line, consult a
travel advisor, call 1-877-SAIL HAL (877-724-5425) or visit
hollandamerica.com.
Find Holland America Line on Twitter, Facebook and the Holland
America Blog. Access all social media outlets via the home
page at hollandamerica.com.
About Holland America Line
Holland America Line has been
exploring the world since 1873 and was the first cruise line to
offer adventures to Alaska and the
Yukon more than 70 years ago. Its
fleet of premium ships visits more than 470 ports in 98 countries
around the world, offering an ideal mid-sized ship experience. A
third Pinnacle-class ship, Rotterdam, is under construction and will
join the fleet in July 2021.
The leader in premium cruising, Holland America Line’s ships
feature innovative initiatives and a diverse range of enriching
experiences focused on destination exploration and personalized
travel. The best live music at sea fills each evening at Music
Walk, and dining venues feature exclusive selections from Holland
America Line's esteemed Culinary Council, comprising world-famous
chefs.
In light of COVID-19, Holland America Line is currently
enhancing health and safety protocols and how they may impact
future cruises. Our actual offerings may vary from what is
displayed or described in marketing materials. Review our
current Cruise Updates, Health & Safety
Protocols and CDC Travel Advisories.
CONTACT: |
Erik Elvejord |
PHONE: |
800-637-5029,
206-626-9890 |
EMAIL:
|
pr@hollandamerica.com |