ICMI Announces Strategic Advisory Board
February 23 2021 - 3:08PM
Business Wire
New advisory group to inform ICMI’s contact
center and customer experience focus
The International Customer Management Institute (ICMI), the
authority on contact center excellence, has launched a Strategic
Advisory Board comprised of industry thought leaders, senior level
practitioners and solution providers. The board will help ICMI keep
closer tabs on customer insights and contact center market
developments. They will also ensure ICMI’s content offerings and
products are aligned with industry best practices and evolve at
pace to serve the contact center community.
The 2021 ICMI Strategic Advisory Board Members include:
- Nate Brown, Chief Experience Officer, Officium Labs
- Alice Deer, Sr. Marketing Manager, Genesys
- Ashby Dodge, LCSW, Director of Network Operations, National
Suicide Prevention Lifeline, Vibrant
- Craig R. Downing, Service Cloud GTM, Salesforce
- Rebecca Gibson, Contact Center Consultant, Gibson Learning and
Performance
- Murph Krajewski, CMO, Sharpen
- Brenda Kross, Experience Delivery Leader, Full Service Payroll,
Intuit
- Eric Mackowitz, SCO Officer, Service Center Operations, Amica
Mutual Insurance Company
- Scott Schleisman, Vice President, Contact Center, Bright
Horizons Family Solutions
- Ted Stodolka, VP, Chief Care Officer, Hallmark Cards
- Josh Streets, CEO & Founder, Scorecard Group
Consulting
- Lark Will, President and Founder, Will Call Consulting
“The contact center is in a constant state of change – something
that stood out even more over the last year. ICMI must be
responsive to industry shifts while remaining focused on our
mission to make contact centers and their people better every day,”
noted Tara Gibb, Group Portfolio Director, ICMI. “The board helps
us to amplify this mission and we value the contributions these
experts make to the contact center industry.”
ICMI’s Strategic Advisory Board members will be sharing their
industry insights in ICMI’s Contact Center Insider Newsletter and
at ICMI’s virtual and live events. We invite you to get to know
them at: Strategic Advisory Board | ICMI . You can sign up for the
Contact Center Insider newsletter here: ICMI Subscription Center
and register for ICMI events here: ICMI Contact Center Events .
About ICMI
The International Customer Management Institute (ICMI) is the
leading global provider of comprehensive resources for customer
management professionals -- from frontline agents to executives --
who wish to improve customer experiences and increase efficiencies
at every level of the contact center. Since 1985, ICMI has helped
more than 50,000 organizations in 167 countries through training,
events, consulting, and informational resources. ICMI's experienced
and dedicated team of industry insiders, trainers, and consultants
are committed to helping you raise the strategic value of your
contact center, optimize your operations and improve your customer
service. ICMI is brought to you by Informa Tech.
About Informa Tech
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version on businesswire.com: https://www.businesswire.com/news/home/20210223006115/en/
Media Contact: Tara Gibb ICMIPR@informa.com
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