Leading insurance services provider proves value of holistic,
strategic approach to intelligent automation, increasing
operational agility and resilience in response to COVID-19
LONDON, Feb. 9, 2021 /PRNewswire/ -- Thomas Miller, the international insurance
services provider, has scaled up its intelligent digital workforce
across its operations to deliver service excellence to its members
during the COVID-19 pandemic. Using Blue Prism's turnkey
cloud-based intelligent automation platform, the company has
deployed digital workers across a range of business functions,
including renewals and fleet transfers.
In early 2020, just before the outbreak of the pandemic,
Thomas Miller automated
processes that relied heavily upon legacy systems and
specialist printers, which required employees to manually operate
on-site. The swift and strategic implementation of Blue Prism's
cloud-based intelligent automation platform, and using its ability
to operate between legacy systems, meant the business was able to
re-locate its employees to remote working, without compromising its
operations.
Greg Fleming, CIO of
Thomas Miller, said: "We
completed the automation about two weeks before restrictions on
movement came into place and we were all told to work remotely. We
essentially went from a 100% office-based team to a fully remote
workforce in the space of a week, and intelligent automation played
a massive part in enabling us to do this effectively, without any
disruption."
Thomas Miller's automation
strategy is focused on a long term vision that stretches far beyond
providing resilience to COVID-19, and allows the company to
capitalise on continuous, incremental benefits across the business.
Due to its specialist nature, Thomas
Miller has focused its automation efforts on relatively low
volume, high value processes that ensure it continues to serve the
needs of its members to the highest levels. The company manages a
range of global protection services for the international transport
industry, serving a range of mutual clubs. These include the TT
Club, which insures 80% of the world's containers and 46 of the top
100 ports.
Digital workers now take on a large part of the process involved
in club renewal applications. Working 24/7, the use of intelligent
automation has smoothed out the seasonal spike in workload for its
team of 30 underwriters, at the turn of the calendar year. This has
led to a significant improvement in turnaround times on renewal
applications and improved accuracy in the process, meaning a
faster, more seamless experience for members.
Intelligent automation is also being deployed within the fleet
transfer process, which involves a group of ships being moved from
one fleet or group to another fleet or group. Digital workers are
now handling the transfer of legacy transactions and financial
history relating to these ships. Previously this was a manual and
time-consuming task, with thousands of individual transactions
needing to be switched across on some larger fleet transfers, and
each transaction taking typically five to 10 minutes. Thomas Miller simply didn't have the required
resources, and as a result had built up a backlog of 7,000 legacy
transactions.
By deploying digital workers, the work was completed accurately
within a matter of days and saved the team three weeks' worth of
man hours. Moving forward, digital workers are available on demand
to deal with similar fleet transfers and keep all records up to
date.
As Thomas Miller looks to
strategically scale the use of intelligent automation across the
business it will be leveraging the flexibility of adopting a cloud
based platform. Fleming adds: "From the outset, we've looked to
develop an intelligent automation strategy that is seamless,
scalable and that really suits the needs of our business. That's
why we're working with Blue Prism, as we needed to work with an
agile platform that didn't require us to implement new IT
infrastructure or bring in expensive programming skills. Blue Prism
Cloud was perfect for us, as it's easy to deploy and delivered
direct from the cloud. Similarly, we've chosen our own approach to
building out our automation team using an offshore model to achieve
the overall flexibility we were looking for."
Peter O'Neill, CRO of Blue
Prism, said: "We're excited to be working with
Thomas Miller as they pioneer some
really interesting use cases for intelligent automation. They're
demonstrating the value that digital workers can deliver to any
organization, no matter what their operational model. By taking a
strategic, long-term approach to intelligent automation, they're
identifying innovative opportunities for digital workers to deliver
business value and drive transformation across the entire
organization."
About Blue Prism
Blue Prism (AIM:PRSM) is the
global leader in intelligent automation for the enterprise,
transforming the way work is done. At Blue Prism, we have
users in over 170 countries in more than 2,000 businesses,
including Fortune 500 and public sector organizations, that
are creating value with new ways of working, unlocking
efficiencies, and returning millions of hours of work back into
their businesses. Our digital workforce is smart, secure, scalable
and accessible to all; freeing up humans to re-imagine work. Blue
Prism's vision is to provide a digital workforce for every
enterprise. To learn more visit www.blueprism.com and follow
us on Twitter @blue_prism and on LinkedIn.
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