LONDON and AUSTIN, Texas, April
29, 2021 /PRNewswire/ -- Blue Prism®, a global leader in
intelligent automation, has provided vital support to financial
services providers across the globe during the pandemic
through its COVID-19 Response Program.
Blue Prism donated over 500 licenses, to help organizations
rapidly introduce new customer and care services to handle the
demands of the pandemic. The Blue Prism robots have automated over
480,000 hours of work, allowing new services to be created in
record time, as well as support continuity of services to help
manage the impact of COVID-19 on businesses and care services.
Helping organizations across 14 industries so
far, the program has been instrumental
in keeping health workers stay safe with PPE
supplies, helping small businesses stay afloat
and people keep their jobs through accelerating loan
applications, making it easier to record and report essential
statistics and facilitating the remarkable effort to get the
vaccine in arms.
Blue Prism's COVID-19 Response Program has made a
particular impact in the financial services industry.
Individual customers, small business owners and large organizations
all faced financial hardship as COVID-19 restrictions presented
challenges throughout a period of economic instability. Blue
Prism's AI-powered robots have been at the forefront of this
effort; relieving humans from resource-heavy and
time-consuming processes, so that workers can focus on what
really matters - high value, customer-centric
care.
Processing loans fast
Many business owners struggled to make regular payments,
prompting banks, in line with government support, to offer loan and
interest payment freezes for small businesses, keeping them
afloat.
Thailand's oldest bank, Siam
Commercial Bank (SCB), was overwhelmed by the influx of
applications. In response Blue Prism deployed a solution
that, within days, had enabled the company to process 100,000
backlogged requests, saving 8,300-man hours.
Jon Theuerkauf, chief customer
strategy and transformation officer at Blue Prism, said:
"Finding fast, effective solutions in the face of the unexpected
is always important in business, but for the financial industry,
with customers facing financial ruin within days, it was critical
to turn around these processes at lightning speed. The speed and
efficiency of intelligent automation proved invaluable at meeting
these challenges throughout the pandemic".
Keeping roofs over heads
Mortgage payments became difficult for many as unemployment rose
and workers were furloughed.
The rapid rollout of mortgage payment holidays in the UK led to
operational challenges for lenders. When requests for payment
deferrals suddenly increased along with call wait times, UK based
Leeds Building Society turned to Blue Prism. Within days Blue
Prism's digital workers were deployed, allowing the Society to
tackle the requests effectively and significantly reducing call
handling times.
Robotic Process Automation (RPA) Platform Manager at Leeds
Building Society, Keith Woof
said: "Blue Prism's digital worker donations enabled us
to respond in record time to deliver a simple self-service process
for borrowers who wanted to temporarily defer their mortgage
payments. This intelligent automation created extra capacity during
an exceptionally busy time, freeing up more colleagues to maintain
service and minimize call wait times as we supported our members at
risk of financial difficulty."
In Finland, Nordea Bank was one of the first banks to offer
amortization-free periods for customers. To cope with the
exponential increase in request volumes and avoid leaving customers
waiting, Nordea quickly introduced Blue Prism's digital workers to
automate the back-office process of adjusting customers' mortgages.
Due to its immediate success Nordea has plans to expand this
automation internationally to a caseload of over 100,000
customers.
Find out more about how you can apply to Blue Prism's
COVID-19 Response Program.
Notes to editors:
About Blue Prism
Blue Prism is the global leader in intelligent automation for
the enterprise, transforming the way work is done. At Blue
Prism, we have users in over 170 countries in more than 2,000
businesses, including Global 2000 and public sector
organizations, that are creating value with new ways of working,
unlocking efficiencies, and returning millions of hours of work
back into their businesses. Our digital workforce is smart, secure,
scalable and accessible to all; freeing up humans to re-imagine
work. To learn more visit www.blueprism.com and follow us on
Twitter @blue_prism and on LinkedIn.
© 2020 Blue Prism Limited. "Blue Prism", the "Blue Prism" logo
and Prism device are either trademarks or registered trademarks of
Blue Prism Limited and its affiliates. All Rights Reserved.
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