Teleperformance Partners With Kore.ai to Transform Customer Engagement Through Advanced AI Solutions
May 30 2024 - 10:45AM
Business Wire
Regulatory News:
Global digital business services leader Teleperformance
(Paris:TEP) today announced that it has been named a platinum
partner for Kore.ai, a world leader in enterprise conversational
and generative AI platform technology.
As a global reseller and managed services partner of Kore.ai,
Teleperformance and its digital services arm TP Infinity will
leverage the Kore.ai Experience Optimization (XO) Platform V11.0 to
deploy conversational AI solutions to help organizations transform
their customer engagement.
TP Infinity combines technology innovation with expert
conversation design, guided by a team of specialists certified by
the Conversation Design Institute. This holistic approach ensures
advanced automation and the crafting of meaningful,
customer-centric dialogue. Backed by our CX strategy consultants,
TP Infinity helps clients leverage Kore.ai’s award-winning
platform, ensuring personalized, seamless experiences that drive
competitive advantage.
Kore.ai’s enterprise-grade, no-code platform will enable TP
Infinity to build advanced virtual assistants that are powered by
generative AI and large language models (LLMs) for meeting the
unique needs of their customers around use cases involving customer
experience, enterprise automation, personalized solutions based on
user experience.
TP Infinity comprises of a diverse team of more than 3,000
consultants, data lovers, tech enthusiasts, creative masterminds
and operations gurus operating in 20 countries across North
America, South America, Europe, and Asia who are united by a common
purpose: to push the boundaries of CX.
To learn more about TP Infinity, visit www.tpinfinity.com.
To learn more about Kore.ai, visit www.kore.ai.
--------------------------
ABOUT TELEPERFORMANCE GROUP Teleperformance (TEP –
ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is
a global leader in digital business services which consistently
seeks to blend the best of advanced technology with human empathy
to deliver enhanced customer care that is simpler, faster, and
safer for the world’s biggest brands and their customers. The
Group’s comprehensive, AI-powered service portfolio ranges from
front-office customer care to back-office functions, including
operations consulting and high-value digital transformation
services. It also offers a range of specialized services such as
collections, interpreting and localization, visa and consular
services, and recruitment process outsourcing services. The teams
of multilingual, inspired, and passionate experts and advisors,
spread in close to 100 countries, as well as the Group’s local
presence allows it to be a force of good in supporting communities,
clients, and the environment. In 2023, Teleperformance reported
consolidated revenue of €8,345 million (US$9 billion) and net
profit of €602 million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, STOXX
600, S&P Europe 350, MSCI Global Standard and Euronext Tech
Leaders. In the area of corporate social responsibility,
Teleperformance shares are included in the CAC 40 ESG since
September 2022, the Euronext Vigeo Euro 120 index since 2015, the
MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since
2018 and the S&P Global 1200 ESG index since 2017.
For more information: www.teleperformance.com Follow us on X
(Twitter): @teleperformance
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version on businesswire.com: https://www.businesswire.com/news/home/20240530999252/en/
FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communications department TELEPERFORMANCE Tel: +33 1 53
83 59 15 investor@teleperformance.com
PRESS RELATIONS Europe Karine Allouis – Laurent
Poinsot IMAGE7 Tel: +33 1 53 70 74 70 teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Nicole
Miller TELEPERFORMANCE Tel: + 1 629-899-0675
nicole.miller@teleperformance.com
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