Workforce Dimensions, the next generation Kronos workforce
management solution, includes a ready-to-enable communications
platform for employee inbound Absence Reporting, outbound Automated
Shift Call Out and Emergency Notification
LAS VEGAS, Nov. 14, 2017 /PRNewswire/ - Vocantas and Kronos
announced today that Workforce Dimensions from Kronos, a
revolutionary workforce management SaaS solution will include a
full suite of Vocantas embedded communications solutions
ready-to-enable.
Vocantas provides multimodal communications with text,
interactive voice and email, directly into and out of Workforce
Dimensions – with one-click actions to keep staff transactions
efficient and intuitive on the mobile-first solution. Now employees
can utilize the power of the next gen solution directly with a
simple text message, phone call or an email, triggering powerful
artificial intelligence, machine learning, and natural language
processing to automate the next steps. For example, employees
running late or too sick to come to work can text, call or email
directly into Workforce Dimensions to indicate they will be late or
absent. Workforce Dimensions updates in real time and alerts the
manager so the unplanned absence can be immediately back-filled.
Schedulers that once made hundreds of calls a day to employees to
backfill a shift can now - with one-click action - use Workforce
Dimensions' embedded communication solution to text, phone and
email employees that may want to pick up an extra shift. What took
hours and hours in the past now takes just minutes for customers
who choose to enable the Vocantas Communicate platform
within Workforce Dimensions.
"We are thrilled to have the Vocantas Communicate
solution integrated with Workforce Dimensions to further extend the
power of the intelligent scheduling solution to the end user", said
Bill Bartow, vice president global
product management, Kronos. "Real time communications into and out
of Dimensions using text, email and interactive voice increase the
time and money savings opportunities for users."
Kronos customers that enable Communicate alongside their
Kronos solution have realized operational savings up to a million
dollars in just the first year of deployment. Schedulers that used
to be able to fill 10 to 12 vacant shifts in a day now fill 70 to
90 shifts in a day – an increase in some cases of 600% or higher.
Automation has delivered not only cost savings for customers, but
has created a work life balance that engages employees in a
workforce that is demanding both innovation and an employee-focused
environment. The Vocantas-enabled Workforce Dimensions solution
offers innovative personalization and employee control over how
they receive and respond to shift offers; using the employee
portal, employees set their contact preferences by time of day –
for example, text me before 8 am,
call me and text me during the day, and just send me an email in
the evening. Where previously employees had to be near a phone to
receive a call from a scheduling agent, day or night, now employees
have control and flexibility on when and how their employer
communicates with them.
Our live, interactive demonstration of Workforce Dimensions with
Vocantas Communicate is currently being presented to
attendees of the KronosWorks conference in Las Vegas.
This announcement was made from KronosWorks, the world's largest
workforce information exchange. KronosWorks is taking place this
week in Las Vegas. See updates and
join the conversation by using #KronosWorks across all social media
channels.
About Vocantas Inc.
Vocantas develops hosted and premise-based communication
platforms that allow organizations to connect efficiently with
employees via automated phone calls, texts, email, and a secure
employee portal. Vocantas solutions help organizations with complex
scheduling environments and processes to improve operational
efficiency and employee engagement while reducing operating costs.
Visit vocantas.com for a free interactive demo of Vocantas
solutions.
About Kronos Incorporated
Kronos is a leading provider of workforce management and human
capital management cloud solutions. Kronos industry-centric
workforce applications are purpose-built for businesses, healthcare
providers, educational institutions, and government agencies of all
sizes. Tens of thousands of organizations — including half of the
Fortune 1000® — and more than 40 million people in over 100
countries use Kronos every day. Visit www.kronos.com. Kronos:
Workforce Innovation That Works.
SOURCE Vocantas Inc