MALVERN, Pa., Jan. 21, 2019 /PRNewswire/ -- Ricoh today
announced its first series of intelligent multifunction printers
(MFPs) built with innovative technologies to meet the constantly
changing needs of digital workplaces – today and in the future. The
new RICOH IM C Series is part of Ricoh's new Dynamic Workplace
Intelligence approach to deliver continual improvements and ensure
technical capabilities evolve in parallel with customer
requirements. This new approach forever changes how customers
interact with and receive value from Ricoh devices, enabling them
to work smarter. This is possible thanks to the company's
technology innovation, including the new RICOH Always Current
Technology and RICOH Cloud Workflow Solutions powered by the Ricoh
Smart Integration platform, among others.
"Ricoh's commitment to empowering digital workplaces and
building the tools to make it a reality are two of the reasons why
Ricoh took home the 'gold' for our Winter 2019 Pick award for
Outstanding 45ppm Color Copier MFP and a Winter 2019 Outstanding
Achievement in Innovation award for Ricoh Intelligent Scanning.
Much of Ricoh's value-add to both direct customers and dealers is
based on tailored, scalable solutions that grow with each business
to meet its unique needs," said George
Mikolay, Keypoint Intelligence's Associate Director of
Copiers/Production. "Dynamic Workplace Intelligence, and
specifically RICOH Always Current Technology, takes that approach
to the next level, giving decision makers granular, day-to-day
control and management over the technology and enabling them to
work with employees to constantly improve their organization's
workflow. This will help keep businesses more competitive in a
faster paced world than ever before."
RICOH Always Current Technology
RICOH Always Current
Technology makes regular updates to firmware and other applications
available on demand, and as needed. Customers will be able to
download and install new features, applications and upgrades
directly to their device as they become available, giving users
greater flexibility and allowing them to work with more agility.
This empowers digital workplaces to scale their capabilities based
on evolving needs, while also keeping security features and
software up to date. Additionally, it enables the purchase of
premium upgrades the moment they hit the market, eliminating the
need to wait for new models to become available. In other words,
Ricoh's new intelligent MFPs continue to evolve as customers'
businesses grow. For example, future RICOH Always Current
Technology premium upgrades will include tools to enhance
accessibility and streamline ease-of-use such as natural-speech
voice control.
RICOH Cloud Workflow Solutions
Cloud Workflow
Solutions is Ricoh's collection of cloud-based technologies that
delivers streamlined simplicity in affordable, scalable,
subscription-based offerings. These solutions help eliminate manual
steps, so businesses can maintain their focus on core activities in
their business. The portfolio consists of cloud connectors, which
are predefined workflows to streamline processes; cloud workflows,
which deliver specifically tailored, advanced features such as
multi-destination scanning; and cloud services, which are
sophisticated workflows and applications with a variety of uses,
such as extracting content from documents, integrating with
cloud-based line of business applications and creating multiple
data routes to support the most complex requirements.
Security and Uptime
A key aspect of empowering digital
workplaces is making information in all its forms reliably secured
and accessible. Ricoh makes information security a design priority,
and in addition to IEEE 2600 security certification, these new
intelligent MFPs will also be equipped with RICOH Intelligent
Support, a collection of tools, apps and services that help
businesses stay productive with continuous support, ultimately
delivering better results by driving higher device uptime. Aspects
include the ability to allow Ricoh service experts to remote into a
device's Smart Operation Panel for fast troubleshooting, automatic
firmware updates to head off known issues before they affect a
device, and proactive, detailed email notifications to service
technicians when a problem occurs to help provide a faster, better
targeted response.
Ricoh's intelligent MFPs leverage onboard encryption, and those
equipped with hard drives come standard with DataOverWriteSecurity
System (DOSS) to help protect information passed through Ricoh's
intelligent devices.
Ease-of-use and Customization
To further aid
streamlining and ease of use, features and settings can be
standardized across an organization or within cloud-hosted user
profiles. These profiles can allow individual users or departments
to access tailored experiences that prioritize and support unique
needs, such as Accounts Payable departments' invoicing and
documentation requirements that may require multiple, specific
scanning destinations and approvals. The same unique collection of
apps, workflows and settings can be rolled over from one device to
another when a piece of hardware reaches its end of life, so
customers can expect continual capability growth, without the need
for retraining when implementing new hardware.
"Our new Dynamic Workplace Intelligence approach combines a
variety of new technology innovations which will enable customers
to move along in their digital journey," said Steven Burger, Head of Engineering and
Technology Marketing, Ricoh USA,
Inc. "They will now be able to automatically add features
throughout their MFPs' lifecycle similar to the way a Tesla car is
constantly adding features and functions, and we'll deliver this
through a subscription-based business model like iTunes or Spotify.
Already known for our superior service, we're also using AI and big
data to revolutionize how our service team – including Ricoh Family
Group dealers – are able to manage and support our customers. All
of this combined is another example of Ricoh's continued investment
in R&D, with focus on understanding our customer and dealer
needs, and our commitment to enhancing the customer
experience."
Newly improved Smart Operation Panel
Today, Ricoh is
also debuting a new and improved Smart Operation Panel, equipped
with an upgraded processor that provides faster transitions between
applications and a smooth, responsive touch screen. The new,
customizable panel delivers a streamlined, familiar look, building
on the foundation of the classic gray tiles long-time users will
recognize. The interface can be tailored to better adapt to and
serve unique workplaces, workflows and needs.
Intelligent MFP Devices
Ricoh's Dynamic Workplace
Intelligence is realized in six new intelligent MFPs, the RICOH IM
C2000, IM C2500, IM C3000, IM C3500, IM C4500 and IM C6000, which
print at 20, 25, 30, 35, 45 and 60 pages per minute (ppm),
respectively. They deliver printing, scanning, copying, finishing
and faxing support for output sizes up to 11" x 17", and standard
mobile printing support. The IM C4500 was recently honored with
Buyers Lab's Winter 2019 Pick award for Outstanding 45-ppm Color
Copier MFP and the IM C3000, IM C3500, IM C4500 and IM C6000 also
were recognized with Buyers Lab's Winter 2019 Outstanding
Achievement in Innovation award for Ricoh Intelligent Scanning.
Each device is ENERGY STAR® certified with an
EPEAT Gold rating and equipped with a Smart Operation Panel that
provides step-by-step video guides for simple maintenance, such as
toner or staple replacement. The Default Auto Off timer setting
lowers power consumption, running costs and carbon footprint during
periods of inactivity. Ricoh's commitment to fostering a more
sustainable society is also exemplified with its Take-Back Programs
for consumables and equipment – helping to ensure responsible
end-of-life process management.
The IM C2000 and IM C2500 also have a 100-sheet automatic
reversing document feeder (ARDF) for fast copying, scanning and
faxing to help get information where it needs to be, when it needs
to be there.
Meanwhile, the IM C3000, IM C3500, IM C4500 and IM C6000 boast a
variety of additional features to meet modern business needs. Their
standard single-pass document feeder (SPDF) significantly
streamlines information sharing, empowering digital workplaces to
more seamlessly collaborate. This SPDF goes above and beyond usual
hardware in its class with optional double-feed detection
capabilities to help prevent missed pages or jams while still
delivering the fastest scanning speeds on the market at 240 images
per minute (ipm). The included small document scanner aids
workplaces where digitization is a frequent ask, such as accounting
departments and education administrative offices. Checks, receipts,
note cards and other small documents can be difficult to load
correctly into a standard-sized scanner, but this specialized tray
removes the guesswork for well-aligned, complete scans on the first
try. Additionally, these MFPs can each be equipped with an
intuitive, efficient internal multi-folding unit, which allows
businesses to bring production of folding brochures and other
external-facing materials in house.
To learn more about Ricoh's Dynamic Workplace Intelligence and
its new intelligent MFPs, visit this webpage or follow the
company's social media channels on Twitter, Facebook and
LinkedIn.
| About Ricoh |
Ricoh is empowering digital workplaces using innovative
technologies and services enabling individuals to work smarter. For
more than 80 years, Ricoh has been driving innovation and is a
leading provider of document management solutions, IT services,
commercial and industrial printing, digital cameras, and industrial
systems.
Headquartered in Tokyo, Ricoh
Group operates in approximately 200 countries and regions. In the
financial year ended March 2018,
Ricoh Group had worldwide sales of 2,063
billion yen (approx. 19.4 billion
USD).
For further information, please visit www.ricoh.com.
© 2019 Ricoh USA, Inc. All rights reserved. All referenced
product names are the trademarks of their respective companies.
Contact:
John Greco
Ricoh USA, Inc.
(973) 882-2023
john.greco@ricoh-usa.com
Tracey Sheehy
Breakaway Communications for Ricoh
(212) 616-6003
tsheehy@breakawaycom.com
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SOURCE Ricoh USA, Inc.