Digital Client Orchestration enables a faster, more
efficient, omni-channel customer experience
DUBLIN, May 27, 2019 /PRNewswire/ -- Fenergo, a
leading provider of digital Client Lifecycle Management (CLM)
solutions for financial institutions, today announces the launch of
Digital Client Orchestration, a suite of CLM tools that integrates
front, middle and back office systems using an API-led
approach.
A recent Fenergo survey[i] found that over one third of banks
have lost customers due to inefficient or slow client onboarding,
costing them $10bn in lost revenue
per annum. To counter this challenge, Fenergo Digital Client
Orchestration expedites the onboarding process, enabling
efficiencies of up to 82% while enabling staff to focus on more
value-add tasks.
Fenergo's Digital Client Orchestration provides a steel thread
that digitally directs the customer journey through all internal
approval processes, ensuring fast, compliant onboarding, from any
front-end channel including mobile, web, desktop and in-person. The
suite of tools harness automated workflow rules to eliminate manual
data entry errors. Underpinned with a centralized data management
approach, financial institutions can achieve a single client view
throughout the lifecycle whilst building customer loyalty through
optimised customer experiences.
Marc Murphy, CEO, Fenergo, said:
"It's now or never for banks and financial institutions that
haven't yet embraced digital. The beauty of an API-led approach
enables banks and FS institutions to achieve true Digital Client
Orchestration by delivering frictionless end-to-end customer
journeys to any channel, significantly improving the customer
experience and reducing operational inefficiencies."
Fenergo Digital Client Orchestration is built upon the core
Fenergo CLM building blocks including Know Your Customer (KYC)
compliance, Anti Money Laundering (AML) screening, global
derivatives reform rules, tax compliance, client risk assessment,
account opening and client master data.
For more information on the technology behind Digital Client
Orchestration click here for the brochure or register here to join
a webinar discussion.
Fenergo (www.fenergo.com)
Fenergo is the leading provider of digital Client Lifecycle
Management (CLM) software solutions. Its award-winning API-first
CLM solutions digitally transform how financial institutions manage
clients; from onboarding to KYC/AML and regulatory compliance, to
data management and ongoing lifecycle management to offboarding.
Fenergo empowers financial institutions to deliver seamless,
frictionless CX while achieving a single client view across,
products, business lines and jurisdictions.
[i] Fenergo CLM Industry Trends Report – The Cost of Poor
CX