MISSISSAUGA, Ontario,
May 30, 2020 /PRNewswire-PRWeb/ --
TPV360, a division of the well-established Customer Experience
Technology Company and Global Contact Center Operator,
ContactPoint, 360, Inc., has reimagined the third-party
verification process from the ground up. The next generation TPV360
Third-Party Verification platform includes a cloud-based portal
with accompanying mobile applications for Android and iOS.
The new TPV360 platform, designed by customer experience and
compliance experts after decades of serving highly regulated
industries, is purpose-built to fill critical gaps within the TPV
process and provide solutions based on input from TPV360 subject
matter experts, the in-house software development team and scores
of clients over the years. The system, loaded with intuitive
features, is quickly adopted by clients, BPOs, and consumers across
the entire transactional ecosystem. TPV360 has included multiple
levels of automated security protocols for telesales, retail/kiosk
sales, door to door sales via live agent or self-verification
through SMS link or email.
Key Features: The best feature sets all under one roof.
Some key features include identity checks, multifactor
authentication via phone, email and SMS, geo-tracking, credit
evaluations, remote recording capability, fraud alerts for
management, electronic contracts, and e-signatures with versions
that facilitate all aspects of the verification process. Realtime
dashboards keep clients, vendors, and agents up to speed with
dynamic reporting via customizable permission-based access.
"We've been in the customer experience sector for well over a
decade now. Over the last year, our TPV360 project team has
interviewed key stakeholders, including clients, vendors,
compliance authorities, and consumers, to make sure we thoughtfully
considered and fine-tuned every touchpoint in the system during
development," said Asad Mirza, CEO,
and Founder of TPV360 and its parent company, ContactPoint, 360.
Inc.
The TPV360 approach takes into account all users that interact
with the system and goes the extra mile to ensure that each
interaction provides an efficient and user-friendly experience and
most importantly, results.
Clients within highly regulated industries like energy,
healthcare and finance need to drive revenue or finalize
transactions in a compliant manner. They need to verify whom they
are doing business with and if the consumer meets specific
predetermined criteria. These clients must have measures in place
to make sure internal or external salespeople are operating within
company policies and governmental guidelines. All data across
multiple vendors is protected by state-of-the-art security measures
and is easily accessible by approved client stakeholders in real
time via dashboard reporting.
Sales Departments and Outside Vendors: This group must be
empowered with tools that make the sales process as streamlined as
possible. They need to see where they are against goals or sales
quotas at any given time. Whether they are selling on the phone, at
a retail location, or door to door, TPV360 provides agents, and
sales managers need to know info via the web or mobile interfaces.
Mangers responsible for monitoring performance get real time
reporting via our online portal and supplied with red flag alerts
to possible behavioral or compliance violations.
Consumers: The first impression of a new customer is extremely
important. If identity checks out, the sale is compliant and
closed, it must still be verified by an objective third party
within highly regulated industries. This can be frustrating for
consumers as they just went through an entire sale pitch and agreed
to the offer. TPV360 makes this critical stage of the process easy
by providing many options. Traditional voice verification, email,
SMS are all available depending on local regulations.
"We are disrupting the space through a combination of efficient
and agile software development, robust feature set offerings,
competitive pricing and a problem-solving mindset" said
Mark Rodrigue, SVP Operations and
Global Growth for TPV360 and ContactPoint, 360. Inc.
The mission of TPV360 is to offer a more holistic service so
clients can get the best technology available all under one roof
along with new proprietary solutions filling critical gaps that
have existed in the marketplace for many years.
Third party verification is a must have for many industries.
TP360 has developed a service that is designed to satisfy
stakeholders across the board from Compliance, IT, Legal, and
Operations. CFOs and accounting are delighted with our
straightforward and competitive pricing model.
Seeing is believing. Contact us today for a live demo of the
system. We would love the opportunity to show you how our world
technology can drive revenue, increase efficiency and mitigate
costs.
For sales information please contact Adrian Barry, Senior Sales Engineer by phone at
832-930-4343
Or email at adrian.barry@tpv360.com.
About TPV360:
Founded in 2019, TPV360, a division ContactPoint 360, Inc. is a
Service as a Software (SaaS) provider offering end-to-end
third-party verification solutions via a next generation
cloud-based platform and mobile applications for Android and iOS.
Our encrypted cloud-based platform and mobile application
solutions, enable multiple types of third-party verification,
including telesales, door-to-door, and kiosk/retail sales efforts.
TPV360 provides multiple layers of fraud protection and
compliance-related tools to mitigate risk. At the same time, our
cloud-based system and mobile apps help drive sales through a clean
and intuitive user interface that enables salespeople to enter data
more efficiently and close more accounts. TPV solutions are
designed for highly regulated industries such as energy suppliers,
utilities, healthcare (payer and provider) and banking/finance.
About ContactPoint 360:
Founded in 2007, ContactPoint 360 (https://contactpoint360.com/) is
a Canadian global customer experience company with contact center
locations across North America,
South America and Asia. The company provides business process
outsourcing (BPO), multichannel customer experience solutions
including voice, email, chat and social media. ContactPoint 360
services major international clients across a variety of business
sectors including energy, finance, retail, telephony and
healthcare.
Media contact:
Tony Aiello
tony.aiello@contactpoint360.com
SOURCE TPV360