HOUSTON, Dec. 4, 2020 /PRNewswire-PRWeb/ -- Element Blue,
a twenty-year technology consultancy in the healthcare sector and
expert in robotic process automation (RPA), is partnering with
DRUID, specialists in conversational AI, to serve the emerging
ecosystem of conversational AI technology in the healthcare
industry. The two companies will collaborate on the implementation
of AI-driven virtual assistants in hyperautomation projects across
North America.
Element Blue will provide support to healthcare organizations in
the design and implementation of conversational automation projects
through AI-powered chatbots and RPA technology, deployable on
multiple digital communication channels in various deployment
scenarios. DRUID conversational technology may be implemented
either on the most secure cloud infrastructures, or can run
entirely on a client's infrastructure, without the interference of
external AI providers or risk to highly confidential patient's
data. Hybrid deployments -- with the chatbot running in cloud and
securely connected with the on-premises systems -- are also
available, to stay flexible enough to offload insensitive data to
cloud servers to reduce processing costs.
"Partnering with DRUID will help our healthcare system clients
and their patients experience the self-service benefits of
AI-driven conversational technology. The platform produces an
enhanced customer service driven approach while providing important
analytics to providers, increasing their case resolution, billing
inquiries, and other valuable conversation flows (services)," said
Steven Gerhardt, CEO and managing
partner of Element Blue.
The collaboration will help large healthcare organizations
realize the value of conversational automations while improving
digital engagement and patient insights. DRUID brings
conversational capabilities to RPA robots, adds enhanced cognitive
services, and simplifies the completion of automated tasks. DRUID
AI-powered virtual assistants can communicate and trigger actions
with both attended and unattended bots to simplify complex
end-to-end hyperautomation projects in a natural, human-like
manner.
"We believe combining robotic process automation with
conversational technology provides incredible value and efficiency
for the healthcare industry. Together with Element Blue's deep
expertise in accelerating digital transformation of this sector, we
will help healthcare organizations reimagine what is possible with
conversational artificial intelligence" stated Adrian Smith, U.S. Senior Director of Sales and
Alliances, DRUID.
With a proprietary natural language processing (NLP) engine
available in more than 45 languages, DRUID offers 600 predefined
conversational templates targeting specific roles and processes.
Element Blue will provide healthcare providers with support in
designing and implementing chatbot flows, easily deployable on
digital communication channels such as WhatsApp, MS Teams, Skype,
Facebook Messenger, Slack or corporate webpages.
About DRUID
DRUID (http://www.druidai.com) is a global leader in
Conversational AI Automation. Druid's no code platform enables
enterprises to automate customer and employee communications using
AI-driven chatbots. 600 predefined conversational templates and
award-winning native connector with UiPath bots offer 3x-5x faster
deployments. DRUID is available in any deployment scenario and
supports conversations in any language and on any digital channel.
DRUID client portfolio includes Raiffeisen, BRD, Orange, Telekom,
Carrefour, Servier and many more.
About Element Blue
Element Blue enables healthcare systems to transform the patient
experience and reduce costs through increased personalization and
robotic process automation (RPA). The practice's Blueprint Services
Framework impacts patient access, referrals, digital marketing and
the revenue cycle at the most critical stages of the customer
journey, resulting in a seamless encounter across the system.
By empowering patients and employees to actively manage their
unique healthcare experiences, Element Blue increases the
satisfaction of every health system consumer: customers, patients
and members.
Houston-based, Element Blue has
offices in Dubai, Hyderabad, Nairobi, Lima, and San Jose. For more information,
please go to https://ElementBlue.com.
Media Contact
Steven Gerhardt, Element Blue, +1
(832) 497-5535, steven.gerhardt@elementblue.com
Kimberly Chesser, Element Blue,
(713) 865-3503
Twitter, Facebook
SOURCE Element Blue