Airline plans for busiest Memorial Day weekend
ever with three million expected passengers – a 10% increase over
2023
United's mobile app can save travelers up to
30 minutes on average at the airport with features like mobile
check-in, bag drop shortcut, live flight updates, terminal
wayfinding, self-service rebooking and more
CHICAGO, May 14,
2024 /PRNewswire/ -- United is ready for its busiest
Memorial Day holiday ever – with a record-setting three million
travelers expected to fly between May
23-28, up nearly 10% compared to last year. To help fliers
navigate the crowds and jumpstart their summer vacations, United
has dozens of features in its mobile app to help travelers skip
lines, breeze through security, navigate to their gates, quickly
check their bags and more – saving travelers up to 30 minutes on
average* at the airport.
"Whether you're a road warrior or fly just once a year, the
United app is a game-changer that saves you time and makes the
overall experience of flying United even better," said Linda Jojo, United's Chief Customer Officer.
"With an uptick of leisure travel over the summer months, we've
found that customers who travel with the app not only save up to 30
minutes on average during their day-of travel experience, but they
also feel informed and empowered about their flights, especially as
they're flying into new or unfamiliar airports for their summertime
vacations."
United continues to release new innovations in its mobile app to
help travelers prepare for their trips – offering more
transparency, saving time and reducing stress.
Here are the top ways the United mobile app can help fliers
travel on easy mode:
- Find live, personalized flight notifications for details
such as countdown to boarding, gate number, seat, bag tracking and
more right on your phone screen. United is the first and only
U.S. airline to support Live Activities for iPhone, and the live
updates have helped millions of travelers since last year
especially during peak travel times.
- Request your desired seat with the new seat preferences
feature in the mobile app if your preferred seat type isn't
available at the time of booking your flight. Travelers who use
this tool are moved automatically into their preferred seat, on
average, 35% of the time. United is the first and only U.S. airline
offering this option.
- Receive automatic rebooking assistance during flight
disruptions directly in the app. When travel doesn't go as
planned, customers will get alternate travel options automatically
served to them in the app. Saving travelers about 15 minutes in
line on average, the tools help them get back on their way more
quickly after a flight disruption or cancellation. Plus, only
United offers Agent on Demand – allowing customers to scan a QR
code or use the United app to video chat, text or call a customer
service representative instead of waiting in line at the airport.
In 2023, Agent on Demand helped more than 1.6 million travelers
avoid lines at the airport and get fast help in the app.
- Take advantage of TSA PreCheck® Touchless ID at O'Hare
International Airport, Los Angeles
International Airport and Newark Liberty International
Airport† to seamlessly drop off bags or make it through
security in seconds by leveraging facial scanning technology.
- Use Terminal Guide in the app to know in advance which door
at the airport to pull up to, drop off a checked bag or head
straight to security. These instructions will be personalized
by factors such as if a traveler is parking at the airport, getting
dropped off by a rideshare, checking a bag, traveling with TSA
PreCheck® and more.
- Get where you need to go at the airport with confidence and
ease using animated terminal maps right in the app. The maps
are customized for each leg of a trip to offer turn-by-turn
directions from airport lobby to gate to baggage claim.
- Check-in on the mobile app before arriving at the
airport, removing the step of waiting in line to print a
boarding pass in the airport lobby.
- Skip the check-in line and drop off bags in under a minute
at the designated bag drop shortcut location in the lobby by
checking bags in the app before arriving at the airport.
- Track your bag by checking the app's bag tracker for
time stamps every step of the way.
For more information on traveling with United this summer, visit
united.com.
*Customers who use United's digital self-service tools save
up 30 minutes on average during day-of travel compared to agent
assistance for touchpoints like check-in, bag drop, security,
biometric screening, standby processing, baggage recovery and
irregular operations support.
†TSA PreCheck Touchless ID is currently available
at security checkpoints at O'Hare International Airport and
Los Angeles International Airport.
Bag drop shortcut with TSA PreCheck® Touchless ID is currently in a
testing phase at O'Hare International Airport, Los Angeles International Airport and Newark
Liberty International Airport. During this time, bag drop agents
will check physical IDs after the facial scan.
About United
At United, Good Leads The Way. With U.S. hubs in Chicago, Denver, Houston, Los
Angeles, New
York/Newark, San Francisco and Washington, D.C., United operates the most
comprehensive global route network among North American carriers
and is now the largest airline in the world as measured by
available seat miles. For more about how to join the United team,
please visit www.united.com/careers and more information about the
company is at www.united.com. United Airlines Holdings, Inc., the
parent company of United Airlines, Inc., is traded on the Nasdaq
under the symbol "UAL".
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SOURCE United Airlines