Best Buy Gaining Market-Share Following Circuit City Demise
September 15 2009 - 4:43PM
Dow Jones News
Best Buy Co. (BBY), the largest U.S. consumer electronics
retailer by sales, seems to be winning its fair share in the grab
for customers since Circuit City Stores Inc. (CCTYQ) went out of
business in March.
Still, lower product prices tied to technology cycles, tough
competition and the U.S. recession's hold on consumers' wallets
have hampered revenue improvements.
And some analysts say Wal-Mart Stores Inc. (WMT) and other
discounters may be better positioned to benefit in the current
environment.
Concerns that aggressive promotions will weigh on Best Buy's
profits in coming quarters helped push down shares 5.2%, to $38.22
at the close of regular trading Tuesday, after the retailer raised
full-year earnings guidance. The stock had risen 44% this year
ahead of Tuesday's report.
"Scrutiny of pricing and margins is likely to increase," said
RBC Capital Markets analyst Scot Ciccarelli.
Barclays Capital said swapping gross profit for market share is
likely to be "one of the central debates" among Best Buy investors
this quarter.
Best Buy on Tuesday reported its largest quarterly market-share
gain ever - 270 basis points. The retailer generated 22.3% of
industry sales of consumer electronics and appliances in the three
months ended July 31, compared with 19.6% share a year earlier,
company Chief Financial Officer Jim Muehlbauer in an interview.
Market share fluctuates by quarter, but the latest figures show
continued improvement from its estimated 21% market share for
fiscal 2008, Muehlbauer said.
"We gained more share in the vast majority of our categories
than any of our competitors," he said.
Still, sales at U.S. stores open at least 14 months and through
the Internet fell 3.1% amid continued weak demand for
discretionary, big-ticket items.
And while U.S. customer traffic increased slightly, the average
transaction size fell.
Representatives for Best Buy's closest competitor, Wal-Mart
Stores Inc. (WMT), or for Amazon.com Inc. (AMZN), couldn't be
reached immediately or declined to comment on market-share
figures.
Quarterly, industry-wide statistics aren't readily available.
Best Buy held a 23.6% share of the overall U.S. consumer
electronics market in 2008, according to estimates in the trade
publication This Week in Consumer Electronics. Wal-Mart had a 14.6%
share and Amazon, which heavily features discounted electronics,
has only a 2.6% share.
Muehlbauer said those estimates may have excluded appliances, a
category of which Best Buy has only a tiny market share.
But he said Best Buy figured roughly $6.5 billion to $7 billion
in sales were up for grabs following Circuit City's liquidation.
Best Buy, he said, was uniquely positioned to grab a lot of it.
"Customers that shopped Circuit City are more predisposed to
wanting help," similar to Best Buy shoppers, Muehlbauer said. "They
were making the conscious decision to not to go Wal-Mart or Costco
or the online players."
"We should disproportionately attract those customers,"
Muehlbauer said. "Not only have we seen that happen, we've exceeded
our expectations."
Some of the retailer's initiatives this year, such as discounts
on appliances and offers of free installation for televisions over
$999, are attracting customers even though they weigh on profits,
Muehlbauer and Chief Executive Brian Dunn said during a conference
call. But they should pay off in the long run as Best Buy retains
those customers year in and year out, they said.
"It's a very competitive environment that we're playing in,"
Dunn said. "We're going to be there on price, and it is what our
people bring to it and our service offerings ... those things
together give me confidence about the economics for us."
-By Mary Ellen Lloyd, Dow Jones Newswires, 704-948-9145;
maryellen.lloyd@dowjones.com