BURLINGTON, Mass., Nov. 15, 2010 /PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd. (Nasdaq: CKSW) congratulates
APX Alarm Security Solutions Inc. on its recognition in the
Field Service category of the 2010 Mobilizer Awards. The awards,
presented by Mobile Enterprise magazine, honor the
organizations that lead their industries in deploying mobile and
wireless solutions that improve business processes and deliver
ROI.
"Paying close attention to the needs of your customers and
delivering a solid customer experience is vital to a company's
survival in today's economy," said Martha
Walz, Editor-in-Chief of Mobile Enterprise. "APX
Alarm has demonstrated that mobile workforce optimization can
enable a company to better serve – and expand – its customer base
in any economic climate."
In just over a decade, APX Alarm has grown to become one of the
largest residential security companies in the US, now protecting
over 500,000 customers nationwide. During a two-year period when
APX Alarm grew its serviceable customer base by 60 percent, the
company implemented ClickSoftware's scheduling and mobile workforce
optimization suites to give its team of dispatchers and 400 field
service technicians real-time information and dynamic routing
ability. As a result, technicians are able to field nearly 50
percent more service calls every day while customers consistently
report outstanding service quality and responsiveness.
"Our commitment to improving our overall efficiency and quality
of customer service is directly linked to the remarkable growth
we've experienced in the last few years," said Josh Houser, Vice President of Service at APX
Alarm. "With this mobile deployment, we've been able to deliver an
excellent customer experience while lowering our service
margins."
Since its deployment of ClickSoftware's suite in 2009, APX Alarm
has realized substantial benefits, including:
- 33% Engineer Utilization Improvement (1 additional work
order daily per technician)
- 60% Decrease in Inbound Call Traffic to Scheduling
Department
- ROI of $20.13 per ticket
- Total estimated ROI Engineer Utilization of $2,831,009.70
- 32% increase in fuel efficiency (equal to 1.2 gallon decrease
per average on work orders completed)
"The APX team has proven that exceptional customer service
delivery is a powerful catalyst to outperform your market, in any
economy," said Dr. Moshe BenBassat,
ClickSoftware's Chairman and CEO. "We applaud APX for creating a
real-time mobile enterprise that links every stakeholder in the
service chain to create an outstanding customer experience."
In addition to managing, scheduling and routing 400 field
service technicians, ClickSoftware's customer appointment
management solution enables APX Alarm to send automatic appointment
updates and confirmations directly to customers through email,
text, and voice messaging.
The full list of winners can be found at
http://t.co/lDX6nQ6.
About ClickSoftware
ClickSoftware® is the leading provider of automated workforce
management and optimization solutions for every size of service
business. Our portfolio of solutions, available on demand and on
premise, create business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6®' concept more than 20 years ago, we
have perfected solutions for solving a wide variety of problems on
Who does What, for Whom, with What, Where and When. The combination
of proven technology with educational services helps businesses
find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry
regulations/legislation. ClickSoftware's solutions manage over
200,000 resources in service businesses across a variety of
industries and geographies. Our flexible deployment approach,
breadth and depth of solutions and strong partnerships with leading
CRM/ERP vendors and system integrators makes us the number one
choice to deliver superb business performance to any organization.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit www.clicksoftware.com. Follow us on
Twitter.
About Mobile Enterprise
Mobile Enterprise: Wireless solutions from the C-suite to the
field.
Through trend stories, case studies and research, Mobile
Enterprise covers the full range of the mobile workforce, from
wireless infrastructure to machine-to-machine communications. From
supply chain and logistics solutions to mobile customer
relationship management. From the rugged wireless devices used in
the harshest environments to the sleekest smartphones seen in the
finest corporate boardrooms. Mobile Enterprise takes our readers
beyond the solutions themselves, to examine the processes and
strategies involved in mobilizing your workforce, managing mobile
devices and infrastructure and ensuring a secure environment.
Through print, online and electronic publications, Web seminars,
podcasts, White Papers and live events, everything we do is
designed to feed the mobile decision-maker's need for real-world
information about the strategies, processes and solutions that are
working today – and are on the horizon for the future. For more
information, visit http://www.mobileenterprisemag.com
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ClickSoftware Company
Contact
Melissa Banaszak
melissa.banaszak@clicksoftware.com
(781) 272 5903 Ext:
2272
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ClickSoftware Media
Contact
Dan Carlson
Corporate Ink
dcarlson@corporateink.com
(617) 969-9192
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SOURCE ClickSoftware Technologies Ltd.