MELBOURNE, Australia,
July 22, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, today announced that KinCare, a
leading provider of in-home and aged care services, will implement
ClickWorkforce. The flexible scheduling solution is available via
the Salesforce1 AppExchange, the world's leading business apps
marketplace.
ClickWorkforce, a cloud-based end-to-end mobile workforce
management solution, will enable thousands of mobile KinCare home
care workers across Australia to
provide optimised appointment schedules for their clients, leading
to a deeper and more consistent level of care. With seamless
integration to Kincare's Salesforce CRM (Customer Relationship
Management), Kincare is differentiating amongst their competitors
by achieving a true 360 degree view of their clients.
KinCare delivers home and health care support including nursing
care, personal care, domestic assistance, social support, respite
care, transport and case management to over 6500 people. A customer
of ClickSoftware since 2007, KinCare has since moved to the cloud,
with staff across all sites nationally using ClickSoftware for
appointment scheduling. The switch to ClickSoftware's
ClickWorkforce will:
- Compliment Kincare's use of Salesforce1 Sales Cloud
- Automate and optimise KinCare's productivity and performance
through streamlined appointment booking and scheduling, available
in a single view within the Salesforce1 Platform
- Deepen the level of engagement between home care staff and
clients
- Unlock more capabilities for its mobile workforce such as the
ability to access a real-time snapshot of each client regardless of
device.
Comments on the News
"ClickSoftware is a critical platform to support KinCare's
growth," said Jerome Barrientos, CIO
at KinCare. "We recognised that cloud-based technology is the
vehicle to differentiate ourselves in the market to unlock a deeper
level of business agility. By integrating ClickWorkforce, our home
care staff will be able to concentrate on what they do best which
is the delivery of service to their clients in a timely
manner."
Barrientos added, "through integrating our core client data into
ClickWorkforce, we will be able to ensure complete visibility and
effective management of mobile workforce schedules. It will also
let us create communities for our care staff, for example, so they
can share information via Salesforce Chatter between
appointments."
"ClickSoftware is an important partner to businesses moving to the
cloud for leaner, more agile operations. In addition to providing
agility, ClickSoftware is able to deliver measurable value in terms
of a better customer experience and operational efficiencies," said
Dr. Moshe BenBassat, Founder and CEO
of ClickSoftware. "We're excited to be partnering with a leader in
the home healthcare sector. As an important enabler of the future
of the mobile workforce, ClickSoftware is committed to leveraging
the power and flexibility of cloud computing with solutions such as
ClickWorkforce to companies across a wide range of
industries."
Product Details
With ClickWorkforce, organisations can chat live and in context
with their mobile workforce, and respond immediately to real-time
activities in the field, all within the familiar Salesforce
window.
In one click, organisations have the ability to:
- Schedule mobile workers with a click of a button
- Use Chatter to update workers and discuss customer needs
- Inform the customer in real-time of these actions, while they
are happening
Built on the Salesforce1 Customer Platform, the new social,
mobile and cloud customer platform built to transform sales,
service and marketing apps, ClickWorkforce is currently available
on the AppExchange at http://www.appexchange.com.
About the Salesforce1 AppExchange
The Salesforce1 AppExchange is the world's leading business apps
marketplace. With more than 2,000 partner apps and 2 million
customer installs it is the most comprehensive source of social and
mobile cloud apps for business. The Salesforce1 Customer Platform
is the new social, mobile and cloud customer platform for building
next generation apps, powering Salesforce CRM, and more than 3
million custom apps built by customers and partners. Apps built on
the Salesforce1 Platform can be easily distributed and marketed
through AppExchange.
Salesforce, Salesforce1, AppExchange and others are among the
trademarks of salesforce.com, inc.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business
performance to service sector organizations of all sizes. The
company is headquartered in the United
States and Israel, with
offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
About KinCare Services
KinCare offers a variety of services including help with
housework, assisting with daily personal care needs, providing
social support and nursing services through Government subsidized
services and packages, and private services.
Packages of care can be tailored to individuals who have low level
or complex and high support needs. Services may be as short as 30
minutes or fulltime, 24 hours a day, 7 days a week; allowing older
people and people with a disability to remain at home. KinCare's
service models are underpinned by a "Quality of Life" philosophy
and a holistic approach to care, which addresses the things that
matter most to each client.
KinCare also provides staffing solutions to many of Australia's leading church, charitable and
community organizations.
Throughout KinCare's history there has been a concerted effort
to improve the quality of community care services and to make these
available as widely as possible. KinCare has invested in research
aimed at better understanding how to meet the needs of special
needs groups and how to improve health and well-being for clients.
The holistic approach that has emerged from this research is unique
and of significant benefit to KinCare's clients. KinCare has also
partnered with government and church and charitable organizations
to extend quality services to people who are socially or
financially disadvantaged, people from diverse cultural and
language backgrounds, people from indigenous backgrounds, people
living in rural and remote areas, veterans and war widows, and
people with dementia. KinCare's service scope, approach to service
delivery and geographic coverage is unique in community care in
Australia.
For more information about KinCare
visit http://www.kincare.com.au
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to KinCare and its customers from using
ClickWorkforce. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause
actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the
year ended December 31, 2013 and in
subsequent filings with the Securities and Exchange Commission.
Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to)
update or alter its forward-looking statements whether as a result
of new information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
Danielle De Amicis
ClickSoftware
+61-3-9946-6413
Danielle.DeAmicis@clicksoftware.com
SOURCE ClickSoftware Technologies Ltd