PHENOMENAL Singapore Experience for our Front Line Talents
September 08 2010 - 9:02AM
At City Telecom (H.K.) Limited ("City Telecom") (HKSE:1137)
(Nasdaq:CTEL), we think differently. Whilst many companies in the
service industry tend to outsource their customer contact points
due to the labor intensive nature of this business, we look to keep
the fair majority of our customer contact points in-house, hence
our pool of over 3,000 full time Talents spread between Hong Kong
and Guangzhou.
Whilst our Talent development policies are extremely tough --
for example, we terminate the bottom 5% of our salary base annually
-- this allows us to concentrate on nurturing and rewarding
our top 95% of performers. Given that we set very aggressive
performance targets a year ago and we have since achieved them,
this PHENOMENAL Singapore Experience is a reward trip for our top
350 non-management grade Talents, who have shown exceptional
customer service, be it external or internal.
Approximately half of the total participants were from our
Guangzhou call centre, and for many, this was their first
international trip. The full trip album can be downloaded at
http://reg.hkbn.net/ctigroup_admin/files_upload/201009_Trip_Summary_Singapore.pdf
Some quotes from the trip participants:
Ms Mak Chiu Lai, Office Cleaner, Hong Kong, "Very
excited -- it's the first time for me to go overseas"
Mr Chan, Kwok Ching, Senior Sales Executive, Hong Kong,
"'Corporate' feel -- not stand-alone individual!"
Mr Zhang Xiao Long, Telesales Executive, Guangzhou, "A great
opportunity to meet HK teammates, and facilitate the networking
thereafter"
NiQ Lai CFO & Head of Talent Engagement
About City Telecom/Hong Kong Broadband Network
Limited
Established in 1992, City Telecom (H.K.) Limited (HKSE:1137)
(Nasdaq:CTEL) provides integrated telecommunications services in
Hong Kong via its own self-built fibre network. City Telecom's
wholly-owned subsidiary, Hong Kong Broadband Network Limited
(HKBN), is the fastest growing broadband service provider in Hong
Kong. HKBN offers a diversified portfolio of innovative products
that service over 1,027,000 subscriptions for broadband, local
telephony and IP-TV. The Company has built a solid market position
with top-of-the-line applications and practices enabling it
substantial growth. The company takes great pride in
developing its over 3,000 Talent force into a competitive
advantage. Additional information on City Telecom can be found at
www.ctigroup.com.hk.
CONTACT: City Telecom (H.K.) Limited
Corporate Communications
Ms. Jessie Cheng
+852 3145 4118
Fax: +852 2199 8372
chengcm@ctihk.com
Investor Engagement
Ms. Peggy Chan
+852 3145 6068
Fax: +852 2199 8655
investor_engagement@ctihk.com
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