Epicor(R) Named Finalist in 2011 Stevie(R) Awards for Sales and Customer Service
January 31 2011 - 8:00AM
Marketwired
Epicor Software Corporation (NASDAQ: EPIC), a leading provider of
enterprise business software solutions for the midmarket and
divisions of Global 1000 companies, was named a finalist in the
"Customer Service Department of the Year - IT and
Telecommunications" category of the fifth annual Stevie Awards for
Sales and Customer Service. The awards are presented by the Stevie
Awards, which organizes several of the world's leading business
awards shows, including the prestigious American Business Awards.
"Epicor is proud to be recognized as a finalist in the Stevie
Awards for Sales and Customer Service," said Dan Whelan, senior
vice president, worldwide support for Epicor. "Epicor 9 continues
to gain remarkable customer adoption on a global scale, and Epicor
has grown its customer support organization as a result. Combining
people, processes and tools, Epicor has expanded all of its
resources to support the growing demand for Epicor's breakthrough
ERP solution. Epicor is dedicated to the success of our customers,
and we work closely with them to ensure they have a highly positive
experience before, during and after their implementation."
Epicor's global support services are critical to helping its
customers maximize their investment, and ensure success with their
Epicor software. This past year, Epicor re-architected its entire
customer support organization in order to successfully support the
global rollout of Epicor 9 -- Epicor's next-generation enterprise
resource planning (ERP) solution -- representing the convergence of
9 Epicor products, and the future roadmap for Epicor's 20,000-plus
customers. Epicor enhanced its overall bandwidth, resources and
capability in order to provide seamless customer support around the
globe.
Providing Customers with Best-in-Class Global
Support Located in West Hartford, CT, Colt Defense is a
leading designer, developer and manufacturer of small arms and
weapons systems for the U.S. Military, and has been an Epicor
customer since 1995. "Epicor's support team continues to be a
critical partner in our successful implementation of Epicor's ERP
solutions," said Terry McSweeney, director of information services
for Colt Defense. "Epicor's response times are quick, and our
issues are typically resolved in the first call."
An Epicor customer for more than 10 years, TOMRA is a global
leader in helping the world recycle. With operations in more than
45 countries worldwide, TOMRA provides advanced solutions enabling
recovery and recycling of materials. "Epicor's support team is a
critical part of our success," said Lisa Hodska, director of IT,
TOMRA North America Inc. "They are very knowledgeable, professional
and timely in dealing with any issues that arise. Epicor has built
a strong working relationship with our user community."
With offices in Finland and Thailand, Fluid-Bag manufactures and
sells its products to the chemical, pharmaceutical, ink, and
lubricants industries. Fluid-Bag recently selected Epicor and will
implement the Epicor 9 next-generation ERP solution. "One of the
reasons we chose Epicor is its ability to support us globally,"
explained Jan Backman, managing director for Fluid-Bag. "We work
with distributors in far-flung places, and we have plans to open
offices outside of Europe. With Epicor, we can move ahead with our
expansion plans confidently, and our staff gains a system they can
work with in their local language."
People's Choice Stevie Award for Favorite
Customer Service As a finalist, Epicor has been entered in the
People's Choice Stevie Award for Favorite Customer Service with
voting open until February 11, 2011. Click here to vote Epicor for
"Favorite Customer Service - IT & Telecommunications."
"Being named a Finalist in the Stevie Awards for Sales and
Customer Service is an important achievement," said Michael
Gallagher, president of the Stevie Awards. "It means that
independent business executives have agreed that the nominee is
worthy of international recognition. We congratulate all of the
finalists on their achievement and wish them well in the
competition." Nicknamed the Stevies for the Greek word "crowned,"
winners will be announced during a gala banquet on Monday, February
21, 2011 at the Eden Roc Renaissance Hotel in Miami Beach, Florida.
Nominated customer service and sales executives from the U.S.A. and
several other countries are expected to attend. Details about the
Stevie Awards for Sales and Customer Service, and the list of
finalists in all categories are available at
www.stevieawards.com/sales.
About The Stevie Awards Stevie Awards are
conferred in four programs: The American Business Awards, The
International Business Awards, the Stevie Awards for Women in
Business, and the Stevie Awards for Sales & Customer Service.
Honoring organizations of all types and sizes and the people behind
them, the Stevies recognize outstanding performances in the
workplace worldwide. Learn more about The Stevie Awards at
www.stevieawards.com.
Sponsors of the 5th annual Stevie Awards for Sales &
Customer Service include American Support, Infogroup, the Sales
Management Association, and ValueSelling Associates.
About Epicor Software Corporation Epicor
Software is a global leader delivering business software solutions
to the manufacturing, distribution, retail, hospitality and
services industries. With 20,000 customers in over 150 countries,
Epicor provides integrated enterprise resource planning (ERP),
customer relationship management (CRM), supply chain management
(SCM) and enterprise retail software solutions that enable
companies to drive increased efficiency and improve profitability.
Founded in 1984, Epicor celebrates 25 years of technology
innovation delivering business solutions that provide the
scalability and flexibility businesses need to build competitive
advantage. Epicor provides a comprehensive range of services with a
single point of accountability that promotes rapid return on
investment and low total cost of ownership, whether operating
business on a local, regional or global scale. The Company's
worldwide headquarters are located in Irvine, California with
offices and affiliates around the world. For more information,
visit www.epicor.com.
Epicor is a registered trademark of Epicor Software Corporation.
Other trademarks referenced are the property of their respective
owners. The product and service offerings depicted in this document
are produced by Epicor Software Corporation.
Contact: Lisa Preuss Director, Public Relations Epicor Software
Corporation 949/585-4235 lpreuss@epicor.com Damon Wright Vice
President, Investor Relations Epicor Software Corporation
949/585-4509 dswright@epicor.com
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