UNITED
STATES
SECURITIES
AND EXCHANGE COMMISSION
Washington,
D.C. 20549
FORM 6-K
REPORT OF
FOREIGN PRIVATE ISSUER
Pursuant
to Section 13a-16 or 15d-16 of the Securities and Exchange Act of 1934
For the
month of October 2009
JACADA LTD.
(Translation
of registrant's name into English)
11
Galgalei Haplada Street
Herzliya,
46722 Israel
(Address
of principal executive offices)
Indicate by
check mark whether the registrant files or will file annual reports
under cover of Form 20-F or Form 40-F:
Form 20-F
X
Form
40-F ___
Indicate by
check mark if the Registrant is submitting this Form 6-K in paper as
permitted by Regulations S-T Rule 101(b)(1):
Yes ____ No
X
Indicate by
check mark if the Registrant is submitting this Form 6-K in paper as
permitted by Regulation S-T Rule 101(b)(7):
Yes ____ No
X
Indicate by
check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange Act
of 1934.
Yes ____ No
X
If "Yes" is
marked, indicate below the file number assigned to the Registrant in
connection with Rule 12g3-2(b): 82- _N/A_
CONTENTS
This Report
on Form 6-K of Jacada consists of the following documents, which are
attached hereto and incorporated by reference herein:
Press
Release, released publicly on October 15, 2009: Jacada Signs Material
Agreement with Large Public Gas & Electric Utility Provider
SIGNATURES
Pursuant to
the requirements of the Securities Exchange Act of 1934, the registrant
has duly caused this report on Form 6-K to be signed on its behalf by
the undersigned, thereunto duly authorized.
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JACADA LTD.
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By:
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/s/ ROBERT C. ALDWORTH
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Name:
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Robert C. Aldworth
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Title:
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Chief Financial Officer
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Dated:
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October 15, 2009
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Jacada
Signs Material Agreement with Large Public Gas & Electric Utility
Provider
Deal
significantly expands Jacada’s presence in the North American utilities
market
ATLANTA--(BUSINESS WIRE)--October 15, 2009--Jacada Ltd. (Nasdaq: JCDA),
a leading provider of customer experience management and process
optimization solutions for customer service operations, today announced
that it has signed a material agreement with a new customer, a large gas
and electric utility provider in the United States. The deal marks a
significant expansion of Jacada’s presence in the utilities vertical and
will improve the way millions of utility customers are served.
Jacada also announces today that the company has signed a global
value-added reseller agreement with Wipro Limited (NYSE: WIT), a large
global IT services provider and the only Indian company to be ranked
among the top 10 global outsourcing providers. This new utility customer
represents the first joint win with Wipro.
After considering solutions from multiple companies, the utility
provider selected the Jacada unified desktop solution to improve overall
customer interaction by simplifying and streamlining existing processes
and agent tools. With Jacada, the accumulation of systems and processes
from recent acquisitions will be harnessed into a single, simplified
agent view for each call type in order to more efficiently and
effectively satisfy customer inquiries. This is expected to drive agent
productivity, significantly improve customer satisfaction and deliver a
rapid return on investment for the provider.
The Jacada solution will be jointly implemented by Jacada and Wipro
professional services teams.
This relationship marks the coming together of two market leaders.
Jointly, Jacada and Wipro can leverage a global network of customer
relationships and domain expertise, to deliver complete customer support
process optimization solutions to the utilities, insurance and
telecommunications industries.
“We see a significant increase in demand from our large base of
customers to provide effective solutions to improve customer service
while reducing costs within their call center operations,” said Paddy
Padmanabhan, Energy & Utilities U.S. Head for Wipro. “The Jacada unified
desktop solution offers a cost-effective and compelling way to do that.
The resulting efficiency and productivity gains not only yield a
superior customer experience, but deliver a return on investment in 12
months or less. That is creating real value for our customers and that
is a top priority for Wipro.”
“This deal marks the dawning of a new day for Jacada in the global
utilities market,” said Tom Clear, chief executive officer of Jacada.
“Jacada brings a solution set and domain expertise which is in demand by
utility providers today. That solution combined with the reach of an IT
services powerhouse like Wipro creates a host of new opportunities for
Jacada in geographies we haven’t historically served and supplies us
with access to a very large and important customer base. I am confident
this is just the first of many new joint customers yet to come.”
About Jacada
Jacada is a leading global provider of unified service desktop and
process optimization solutions that simplify and automate customer
service processes. By bridging disconnected systems into a single,
intelligent workspace, Jacada solutions create greater operational
efficiency and increase agent and customer satisfaction. Founded in
1990, Jacada operates globally with offices in Atlanta, Georgia;
Herzliya, Israel; London, England; and Munich, Germany. Jacada can be
reached at
www.jacada.com
.
About Wipro
Wipro is one of the largest product engineering and support service
providers worldwide. Wipro provides comprehensive research and
development services, IT solutions and services, including systems
integration, information systems outsourcing, package implementation,
software application development, and maintenance services to
corporations globally.
In the Indian market, Wipro is a leader in providing IT solutions and
services for the corporate segment in India, offering system
integration, network integration, software solutions and IT services.
Wipro also has a profitable presence in niche market segments of
consumer products and lighting. In the Asia-Pacific and Middle East
markets, Wipro provides IT solutions and services for global
corporations. Wipro's ADS' are listed on the New York Stock Exchange,
and its equity shares are listed in India on the Stock Exchange -
Mumbai, and the National Stock Exchange. For more information, please
visit
www.wipro.com
.
This news release may contain forward-looking statements as that term
is defined in the Private Securities Litigation Reform Act of 1995. The
words "may," "could," "would," "will," "believe," "anticipate,"
"estimate," "expect," "intend," "plan," and similar expressions or
variations thereof are intended to identify forward-looking statements.
Investors are cautioned that any such forward-looking statements are
not guarantees of the future performance and involve risks and
uncertainties, many of which are beyond the Company’s ability to
control. Actual results may differ materially from those projected in
the forward-looking statements as a result of various factors including
the performance and continued acceptance of our products, general
economic conditions and other Risk Factors specifically identified in
our reports filed with the Securities and Exchange Commission. The
Company undertakes no obligation to update or revise any forward-looking
statement for events or circumstances after the date on which such
statement is made. Jacada is a trademark of Jacada Inc. All other brands
or product names are trademarks of their respective owners.
CONTACT:
Manning, Selvage & Lee
Jacada Media Contact:
Rebecca
Harbin, 404-870-6825
rebecca.harbin@mslpr.com
or
Hayden
IR
Investor Relations Contact:
Peter Seltzberg, 212-946-2849
peter@haydenir.com
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