Jacada Receives 2010 CRM Excellence Award Presented by Customer Interaction Solutions Magazine
January 06 2011 - 5:00AM
Business Wire
Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer
experience management and process optimization solutions for
customer service operations, announced today that Jacada
WorkSpace® has received a 2010 CRM Excellence Award from
Technology Marketing Corporation's (TMC) Customer Interaction
Solutions® magazine, the leading publication covering CRM, call
centers and tele-services since 1982.
Jacada WorkSpace is a unified service desktop for the contact
center that provides a single point of access to the
mission-critical applications and tools required by customer
service representatives (CSR) for effective customer interactions.
Jacada WorkSpace automates workflows to align CSR tasks with the
intent of the customer, streamlines the interaction and delivers a
more efficient and valuable customer experience.
"Jacada is pleased to be honored with the CRM Excellence Award
from Customer Interaction Solutions," said Tom Clear, CEO of
Jacada. "We have continued to develop Jacada WorkSpace as a
solution that is a key differentiator for our customers. By
leveraging our proven technology, our customers enable a more
profitable and successful customer experience.”
About Jacada
Jacada provides solutions that optimize and improve the
effectiveness of customer interactions. Jacada unified desktop and
process optimization solutions help companies reduce the cost of
their operations, drive customer satisfaction and provide a
complete return on investment in as little as 12 months after
deployment. Founded in 1990, Jacada operates globally with offices
in Atlanta, USA; Herzliya, Israel; London, England; Munich,
Germany; and Stockholm, Sweden. More information is available at
www.jacada.com, www.jacada.com/blog, www.jacada.com/facebook and
www.jacada.com/twitter.
Jacada and WorkSpace are trademarks of Jacada Ltd. All other
brands or product names are trademarks of their respective
owners.
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