Pluralsight Expands Customer Success and Support Organization with Appointment of Angela Han as Chief Customer Officer
February 05 2020 - 8:00AM
Pluralsight, Inc. (NASDAQ: PS), the technology skills platform,
today announced that it will expand its global team to deliver more
powerful user experiences and provide the fastest path to
technology skills development. To lead this effort, Pluralsight has
appointed Angela Han as the company’s first Chief Customer Officer.
As Chief Customer Officer, Han will be responsible
for expanding the global post-sale function for Pluralsight,
including customer success, customer support, and services to meet
the growing demand of Pluralsight customers who want to ensure
their technologists have the necessary skills to meet their
technology goals. Han will report to Chief Revenue Officer Ross
Meyercord, who joined the company last year after serving as
Executive Vice President of Sales for Salesforce.
“I’m thrilled to welcome Angela to our team. Her
experience meeting customers where they are on their technology
journey and then helping them realize their goals is a strong
addition to Pluralsight as we continue to grow,” said Meyercord.
“Throughout the recruitment process, it became evident just how
passionate Angela is about Pluralsight’s mission and ensuring our
customers succeed. I’m excited for Angela to dive right in to help
create incredible technology outcomes for our customers around the
world.”
Han brings nearly 20 years of customer success and
services experience with her to Pluralsight. She will build the
global team, processes, and systems to advance the success of
Pluralsight’s customers who are already seeing the impact
Pluralsight is having on their businesses. With Han’s appointment,
Pluralsight is ensuring its customers maximise the value of
Pluralsight by investing in its customer success and services team
to deepen its support of customers in achieving their technology
goals and provide the fastest path to technology skills
development.
“I’m both humbled and honored to be joining such an
amazing company that is meeting an acute need facing businesses
around the world. Every company is now a technology company and
this creates a massive market opportunity to support their
technology objectives through technology skill development,” said
Han. “To help our customers solve their technology challenges and
bring their innovations to the world, they need a committed partner
to provide the support and services that will allow them to unlock
the full power of the Pluralsight platform, and I’m looking forward
to playing that role.”
From startups to Fortune 500 global companies, Han
brings two decades of experience serving customers at technology
companies. In her career, she has managed a variety of teams along
the customer journey, including customer success, professional
services, training, and technical support. She is passionate about
understanding customer needs and aligning solutions to deliver
value to their business as well as helping solve business
problems.
“Pluralsight is such a powerful tool for my team to
hone their existing skills as well as learn new skills to meet our
technology objectives. In fact, by using Pluralsight to upskill to
Angular, we upgraded our website and built ExpressExam, our online
contact lens prescription renewal tool,” said Amy Larson, Chief
Technology Officer at 1-800 Contacts, a Pluralsight customer. “One
of the great things about Pluralsight is that they put the customer
at the center of all they do, and with the addition of Angela I
believe this commitment to the customer will reach new
heights.”
“The pace of change in technology is massive, and
the key to thriving in the digital world is ongoing technology
skill development. What Pluralsight has helped us do is stay ahead
of the rapid pace of change in technology by accelerating our
team’s ability to upskill in new technologies and ultimately
deliver better support and services for our customers,” said Brad
Mallard, Chief Technology Officer for Digital Technology Services
at Fujitsu EMEIA, a Pluralsight customer. “We are already seeing
incredible benefits for our business with the Pluralsight platform,
and any further investments Pluralsight can make to enhance our
experience through ongoing support and services would be huge not
just for us, but ultimately our customers.”
Han joins Pluralsight from her most recent position
as Chief Customer Officer for PlayerLync, where she oversaw
professional services, customer success and inside sales to deliver
best-in-class customer experiences. Before PlayerLync, she held a
variety of executive roles focused on customer lifecycle management
with several technology companies, including SendGrid, Ping
Identity, and Concur SAP.
About Pluralsight
Pluralsight is an enterprise technology skills
platform that delivers a unified, end-to-end learning experience
for businesses across the globe. Through a subscription service,
companies are empowered to move at the speed of technology,
increasing proficiency, innovation and efficiency. Founded in 2004
and trusted by Fortune 500 companies, Pluralsight provides members
with on-demand access to a digital ecosystem of learning tools,
including Pluralsight IQ, directed learning paths, expert-authored
courses, interactive labs, and analytics. For more information,
visit www.pluralsight.com.
Media Contact
Pluralsight PRBen VeghteDirector,
Communicationsben-veghte@pluralsight.com
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