WESTFORD, Mass. and
SALT LAKE CITY, Aug. 23, 2016 /PRNewswire/ -- Sonus
Networks, Inc. (Nasdaq: SONS), a global leader in secure and
intelligent cloud communications, and inContact, the leading
provider of cloud contact center software and agent optimization
tools, announced today that inContact has selected the Sonus SBC
7000 Session Border Controller (SBC) to handle the growing amount
of voice traffic across its global cloud network. With the SBC
7000's market-leading scale, inContact is able to break the
traditional stacking methodology of small capacity SBCs and scale
up to 150,000 sessions via simple software licenses, increasing
time-to-market while reducing operating expenses.
inContact is the world's leading provider of cloud call center
software solutions, serving more than 175,000 agents in more than
100 countries. With inContact, enterprises of all sizes can migrate
premise-based call center systems to the cloud and seamlessly scale
them as their call center needs grow and evolve. inContact will use
the SBC 7000 as its primary platform for network-to-network and
carrier-to-carrier connections to ensure carrier-class voice
quality for its call center customers around the globe.
"We made a commitment to the cloud more than a decade ago and
we've never looked back," said Bart
Crowther, vice president of cloud services at inContact.
"With the selection of the Sonus-based platform, we continue to
move forward to give our customers the best possible cloud
experience. Sonus is synonymous with quality, reliability and
scalability – features that are very important to our customers as
they move their call centers into the cloud."
The addition of Sonus' SBC 7000 to inContact's currently
deployed SBC 5210, both centrally managed by the Sonus PSX
Centralized Routing Engine, enables inContact to consolidate its
legacy routing infrastructure and deliver more advanced call
routing features to its customers, including improved LCR options.
Additionally, the proven track record of Sonus SBCs further allows
inContact to deliver unparalleled uptime to customers.
"Sonus is very excited to be a part of inContact's success going
forward," said Gordon Eddy, senior
director, product management at Sonus. "The Sonus SBC 7000 platform
is the best security solution for scaling Cloud-based real-time
voice and video communications, and today's announcement with
inContact validates that confidence. Sonus' ability to support both
physical and virtual SBC instances will give inContact more
flexibility as they continue to grow."
Other Facts:
- The Sonus SBC 7000 provides the industry's highest scale with
fully enabled security, media and transcoding features.
- inContact identified as a Leader in the IDC MarketScape:
Worldwide Hosted and Cloud Contact Center 2016 Vendor
Assessment.
Additional Resources:
- For more information on the Sonus SBC 7000, click
here.
- To download a free copy of Session Border Controllers for
Dummies, click here.
- For more information on inContact's Cloud solutions, click
here.
Tags/Keywords:
Sonus Networks, SONS, inContact, Cloud
call center, SBC 7000, Session Border Controller, PSX call routing
engine, scalability, voice traffic, peering interconnect.
About inContact:
inContact (NASDAQ: SAAS) is the cloud
contact center software leader, with the most complete, easiest and
most reliable solution to help organizations achieve their customer
experience goals. inContact continuously innovates in the cloud and
is the only provider to offer a complete solution that includes the
customer interaction cloud, an expert service model and the
broadest partner ecosystem. Recognized as a market leader by
Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact
supports over 6 billion interactions per year for enterprise,
midmarket, government organizations and business process
outsourcers (BPOs) who operate in multiple divisions, locations and
global regions. To learn more, visit www.incontact.com.
About Sonus:
Sonus brings the next generation of
Cloud-based SIP and 4G/VoLTE solutions to its customers by enabling
and securing mission critical traffic for VoIP, video, IM and
online collaboration. With Sonus, enterprises can intelligently
secure and prioritize real-time communications, while service
providers can deliver reliable, secure real-time services for
mobile, UC and social applications. Sonus offers an
award-winning portfolio of hardware-based and virtualized Session
Border Controllers (SBCs), Diameter Signaling Controllers (DSCs),
Cloud Exchange Networking Platform, Policy/Routing servers and
media/signaling gateways. Visit www.sonus.net or call
1-855-GO-SONUS. Follow Sonus on Twitter, Facebook, LinkedIn,
YouTube and Instagram.
Important Information Regarding Forward-Looking
Statements:
The information in this release contains
forward-looking statements regarding future events that involve
risks and uncertainties. All statements other than statements of
historical facts contained in this release are forward-looking
statements. Our actual results may differ materially from those
contemplated by the forward-looking statements. For further
information regarding risks and uncertainties associated with
Sonus' business, please refer to the "Risk Factors" section of
Sonus' most recent annual or quarterly report filed with the SEC.
Any forward-looking statements represent Sonus' views only as of
the date on which such statement is made and should not be relied
upon as representing Sonus' views as of any subsequent date. While
Sonus may elect to update forward-looking statements at some point,
Sonus specifically disclaims any obligation to do so.
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SOURCE inContact
